Field Visual Merchandiser - Cape Town at iStore

Role Overview

• We are looking for a proactive and detail-oriented Field Visual Merchandiser to support our retail stores by ensuring consistent execution of merchandising strategies and in-store standards.
• This role involves regular store visits, collaboration with internal teams, and hands-on implementation of merchandising plans to enhance the customer experience and drive sales performance.

Skills & Experience Required

• 1–2 years’ experience in visual merchandising, retail execution, or store support (preferred)
• Strong understanding of retail merchandising principles
• High attention to detail and strong visual execution standards
• Ability to work independently in a field-based role
• Strong communication and stakeholder engagement skills
• Comfortable with reporting, photography standards, and admin tasks
• Willingness to travel regularly within the region

Key Responsibilities

Visual Merchandising Execution

• Conduct regular physical store visits
• Implement approved merchandising plans across tables, wall bays, and accessory zones
• Maintain Apple compliance across all displays and fixtures
• Support senior Field Visual Merchandisers during store visits when required
• Ensure marketing displays, signage, and price guides are accurate and up to date
• Support demo placement, consolidation, and optimisation

Profitability & Business Growth

• Identify stock gaps and escalate issues within agreed timelines
• Ensure correct signage placement for 3PP promotional activity
• Optimise trading density to support accessories growth
• Maintain brand and sub-brand integrity across all stores
• Ensure sales floors are fully utilised and visually refreshed
• Apply store-specific insights, demographics, and trends to merchandising decisions

Reporting & Insights

• Submit same-day End-of-Day (EOD) reports with high-quality photographic evidence
• Maintain demo tracking sheets and update within 24 hours of any changes
• Provide weekly insights and accessory trend feedback to stores
• Compile and submit monthly comparative shopping feedback
• Assist with New Product Introduction (NPI) accessory preparation

Administration & Planning

• Adhere to iStore APR and APP merchandising guidelines
• Create and manage POA (Proof of Action) documents for store task completion
  Partner with the VM Manager to design and roll out creative, uniform merchandising plans
• Plan accessories and demo layouts for new store openings and existing stores
• Create, update, and distribute accurate 3PP price guides
• Support administrative tasks related to new store openings

Team Collaboration

• Cover store visits for senior Field VMs when required
• Participate in store openings, campaigns, and special projects
• Maintain strong communication between stores, VM team, and management
• Share regular regional insights and best practices

What We’re Looking For

• A hands-on, proactive individual with a strong eye for detail
• Someone commercially minded who understands how merchandising drives sales
• A team player who thrives in a fast-paced, high-standard retail environment
• Organised, disciplined, and accountable in execution and reporting