Finance Applications Support Specialist at Robert Walters

• We are seeking a proactive and detail-oriented Finance Applications Support Specialist to enhance the efficiency and reliability of our finance software systems. In collaboration with the Finance Systems Administrator, you will manage, support, and optimise applications such as Concur, Sage, and Coupa. Your responsibilities will include system administration, user support, access management, and ensuring data integrity across these platforms.
• Working closely with cross-functional teams, you will play a critical role in ensuring seamless system functionality to support financial operations and strategic decision-making. This role offers the opportunity to contribute to the continuous improvement of our finance applications, ensuring they meet the evolving needs of the organisation while maintaining high standards of performance and accuracy.

Key Responsibilities

• Install, configure, and maintain finance systems to meet organisational requirements, and manage system upgrades, including user acceptance testing (UAT) and seamless implementation.
• Ensure all changes to finance systems follow defined change management processes, incident management protocols, and governance requirements.
• Continuously monitor performance to ensure optimal functioning of finance systems.
• Create and maintain comprehensive documentation for system configurations, workflows, and troubleshooting processes for internal teams and end-users.
• Maintain and troubleshoot data integrations to ensure accurate financial records.
• Administer user permissions and ensure alignment with security best practices.
• Partner with Finance and T&I business stakeholders to understand their needs and optimise financial systems.
• Manage vendor relationships for finance systems (e.g., Concur, Sage, Coupa), ensuring timely issue resolution and system enhancements.

Skills & Experience

• 3+ years working with financial systems in administration role.
• Strong understanding of financial concepts, reporting, and data integration processes.
• Demonstrated experience in managing system upgrades, UAT, and troubleshooting.
• Knowledge of financial modules, including subledgers and General Ledgers.
• Strong problem-solving abilities with analytical mindset.
• Excellent communication skills to simplify complex technical concepts for non-technical users.
• Effective collaboration with cross-functional teams to align on goals and deliverables.
• Strong organisational skills to manage competing priorities in a fast-paced environment.
• Familiarity with financial data consolidation, reporting, and regulatory requirements.
• Experience in training and supporting end-users in finance-related systems.
• Proficiency with MS Office Suite, particularly Excel.

Educational Requirements

• Degree in Information Technology, Finance, Business Administration, or a related field (or equivalent work experience).
• Relevant certifications in financial systems are advantageous.