Finance Trainer and Project Manager at DHL

Key responsibilities

Learning and Development

• Define, plan and monitor
• Define finance learning & development needs based on IDPs, individuals roles and input from managers.
• Develop learning & development plan (including identification of internal and external interventions required).
• Evaluate, confirm, manage and report on training programs to meet expected business outcomes.
• Consult with managers in the business to understand business problems and opportunities to enhance eLearning and deployment or other learning technology solutions.
• Track training attendance and work closely with HR to ensure training attendance are correctly updated on the system.
• Maintain training related reports for finance.

Training delivery

• Coordinate implementation of training & learning development program as defined as per the needs analyses.
• Provide support in development of new training programs, materials and job aids.
• Develop, track and analyze course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.

Compliance and new induction training

• Monitor implementation of mandated training and compliance training by working closely with HR.
• Ensure new employees are trained on specific departmental training classes/program.
• Communicate new, recommended and mandatory training to all staff (assigning to them in MTW)

Policies and procedures alignment

• Keep up to date with Finance/OTC Global and Local related policies and procedures.
• Identify gaps in staff not adhering to policies and procedures.
• Define action plan, monitor implementation and provide guidance to employees to ensure adherence. Define training intervention required and implement where required.
• Digitalization , Project management and performance improvement

For identified problem areas, opportunities to digitize and ensure performance improvement:

• Analyse process delays / failures, identify root causes and define corrective actions required.
• Drive implementation of corrective actions (process, system or people related) to ensure accuracy, validity and completeness.
• Drive implementation of corrective actions (process, system or people related) to enhance efficiencies and improve controls.

For identified projects based on global needs:

• Plan, drive implementation, monitor and report on implementation of projects (full project management from start to end).
• Perform post implementation support and lessons learned analyses.

Stakeholder Management.

• Develop and maintain relationships with management/other departments.
• Establish and maintain relationship with key external stakeholders (banks etc.).

Operational management and record keeping

• Define, monitor and report on compliance to operational KPIs for areas under control.
• Update documentation for respective area: SOP's, job aids, process flows, policies
• Ensure that all relevant backups are stored in the appropriate location.
• Perform and manage activities in line with country good governance, compliance, DPDHL Global SOP’s/local specific policies.
• Ensure system access are managed appropriately for areas under control.
• Keep manager up to date on progress and issues.
• Identify areas of risk and manage with teams. Escalate to appropriate channel when necessary to avoid delays and ensure issues are resolved.
• Ensure timely responses to internal and external customers.

Minimum Requirements

Education & experience

• Degree in Finance/Accounting or equivalent
• Min 7 years of working experience in the finance accounting field
• Extensive working experience with Oracle/SAP/SUN/Large ERP’s applications and data extraction tools
• Experience in project manage implementation of various projects
• Experience in digitalization, automation and BI tools
• Must be detailed-oriented, analytical and accurate
• Mus Must be articulate and effective with reporting, enabling decision making and giving context to the topic and environment at hand
• Drives progress on an ongoing basis to ensure objectives and strategic goals are met
• Can work at a fast pace and accomplishes meaningful milestones as per project requirements / deadlines
• Be a creative and innovative thinker and seek out various training solutions
• Effective stand-up presentation, facilitator and development skills.
• Understanding of training processes and practices for adult learners
• Change management experience
• Excellent oral and written communication skills
• Must be flexible and adapt quickly to changing environments