Financial Manager: Credit at The Coca-Cola Company

Job Description    
Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for an experienced Financial Manager: Credit, to join the CCBA Centre of Business Process Excellence (CoBPE) Function. The successful applicant will be reporting into the Business Centre Manager. 

Coca-Cola Beverages Africa is the largest African Coca-Cola bottler, accounting for 40% of all Coca-Cola volumes on the continent. CCBA is a NARTD market leader in Africa. CCBA has an extensive footprint in Africa, employing over 16.000 employees. CCBA vision is to Refresh Africa every day and make the continent a better place for all, growing successfully as business and creating a better shared future for our people, customers, consumers, communities, planet and shareholders.

The applicant may reside in any of the CCBA footprint of countries: South Africa, Ethiopia, Kenya, Uganda, Tanzania, Ghana, Mozambique, Botswana, Namibia & Zambia.

The primary purpose of the Financial Manager: Credit is to:

• Lead the execution of the Credit Strategy that supports the CCBA Route to Market strategy, in partnership with the Genpact Centre of Scale (COS).
• Provide excellent customer service and build strong relationships with both internal and external customers.
• Ensure the Credit Strategy is operationalized and optimised in CCBA.
• Ensure the credit community are upskilled and competent in their roles.
• Manage the productivity and efficiency of the COS Credit function.
• Provide insightful, timeous analytical reporting for CCBA.
• Provide deep Accounts Receivable expertise and knowledge.

Key Duties & Responsibilities    

• Deliver a customer centric accounts receivable function that executes its mandate with high quality and efficiency.
• Deliver a tailored customer service offering for identified trade channels (i.e. National Accounts, Group customers etc.)
• Accountable for performance delivery from the Credit function managed within Genpact COS.
• Transform CCBA credit to be a customer centric function for both internal and external customers.
• Effectively manage credit risk whilst supporting the Groups growth aspirations.
• Monitoring of overall CCBA debtor’s book status, identify gaps, define and implement corrective actions.
• Effectively coordinating the services of the Integrated Business Services (IBS) team and Genpact COS to provide a seamless and efficient credit service to CCBA.
• Formulate and manage operational service level agreements with all stakeholders and put corrective steps in place.
• Manage the Legal and Pre-legal process and exposure of CCBA.
• Design and support the implementation of reporting and scorecards to manage KPI’s.
• Lead process optimisation, continuous improvement and efficiency projects.
• Drive the development of advanced information technology solutions, with the support of Genpact COS to ensure optimal credit reporting, analysis, and improved customer service.
• Support the delivery of productivity by the Genpact COS, thereby achieving optimal resourcing of the credit function across CCBA as soon as possible.

KPI’s (including):

• Monthly overdues per channel managed downwards per goals
• Improve processes in the credit function to optimise outlets per clerk as well as other metrics.
• Ensure adequate provision is made for potential bad debts, within policy
• Deliver working capital objectives
• COS efficiency measures (i.e. collections, allocations, customer queries etc.)

Staff:

• Manage personnel and optimise team performance
• Ensuring a continuous improvement mind set throughout the Credit / AR function
• Ensure the credit community are upskilled and competent in their roles
• Develop finance staff through coaching, mentoring, training initiatives, secondments or special projects
• Succession plan for key credit roles

Governance and Control:

• Ensuring appropriate corporate governance framework
• Ensure the credit function complies with all governance and process controls (i.e. SOX, RACM, RSA’s) and meets any legal, process and statutory requirements
• Custodian of the CCBA Credit Policy and Best Operating practice

Judgement and decision making:

• Managing the credit risk strategy.
• Custodian of the CCBA Credit Policy and best operating practice.
• Co-ordination of the credit function within CCBA as well as accountability thereof.
• Ensure delivery of First Quartile KPI’s for all transactional and processing activities

Skills, Experience & Education    
Qualifications:

• BCom Honours or equivalent qualification.
• CA(SA) / CIMA advantageous.

Experience:

• A minimum of 10+ years working experience.
• A minimum of 5+ year’s senior management experience.
• Senior credit management experience within a large organisation essential
• Direct operational finance experience advantageous.
• Strong knowledge of operational strategies, Route to Market, Customers service focus and credit strategy.
• Proven strong customer service bias.
• Proven strong people management skills.

Competencies:

• Outstanding business analysis skills to generate business insight, add measurable value.
• Demonstrated track record of effective performance management and developing staff.
• Foster and cultivate business opportunities and partnerships.
• Emphasis on accounting and reporting skills.
• Effective at driving change and driving teams to achieve results across businesses, regions and functions.
• Goal-orientated and committed to delivering quality outputs.
• Detailed process and analytical ability.
• Ability to work with people at various levels of the business.
• Excellent leadership and management skills.
• Strong verbal / analytical reasoning ability.
• Excellent interpersonal skills, internal and external.
• Ability to prioritise, manage complexity and deal with multiple stakeholders

Closing Date: 11th, March 2022