First Line Managers – Foods Operations & Equipment Centre at Woolworths

Job description
Main Purpose

• Ensure the delivery of team goals through relevant scorecards as per the strategy using the INVOCOM methodology
• Providing input and executing the business unit's 1-year operating plan, budget and scorecard with continuous improvement in mind
• Building, integrating and maintaining relationships with all stakeholders in line with SLAs to achieve operational excellence e.g. Transport, Trunking, Cross-Docking and Equipment centre
• Manage and ensure end to end process compliance (e.g. receiving, picking, despatch, inventory etc.) against the documented process standards within area of responsibility
• Manage the use of all resources and ensure optimal operational and implementation planning of all variable assets to ensure operational excellence (e.g. FTE plan for staffing, scanners, technology equipment, pallet jacks, reach trucks, consumables, stationery etc.) 
• Manage and adhere to company policies and procedures in line with corporate governance principles
• Ensure timeous delivery of accurate reporting and administration for transactional excellence
• Build, develop and entrench a high-performance culture by providing leadership, feedback, guidance, support and coaching for staff
• Demonstrate effective leadership aligned to the Woolworths Values to ensure the delivery of the operational scorecard
• Contribute towards the delivery of the BU EE targets
• Ensure effective management of performance and input into talent management, succession planning and reward & recognition (e.g. difference awards)
• Manage employee relations in line with sound people principles and strategy
• Ensure adherence to company policies, procedures and legislation (e.g. OHASA and SHE Acts) in line with corporate governance

Key Competencies

• Knowledge & process understanding of logistics and related distribution processes
• Working knowledge of supply chain operations and impact on stakeholders
• PC literacy and ability to capture information and produce reports
• Ability to manage consumables and assets
• Understanding of process compliance
• Have an understanding of relevant legislation
• Ability to work across different temperature regimes e.g. Cold Chain, Frozen areas, etc.
• Ability to quickly develop a knowledge and understanding of the suppliers and service providers businesses, and demonstrate a passion for customer delivery
• Demonstrates an understanding of the impact of one's own role on service delivery to internal and external customers
• A Customer Service mind-set
• Knowledge of Performance Management Systems
• Knowledge of Employee Relations procedures
• Ability to work under pressure whilst maintaining attention to detail
• Able to work flexible hours in line with the business requirements

Minimum requirements
OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g. degree / diploma) does the job require?

• Matric/Grade 12 certificate is compulsory
• A Three-year Supply Chain or Operations Management degree or equivalent NQF level 6 Advanced Certificate/ Diploma is compulsory
• What experience (e.g. previous exposure) does the job require?
• Relevant management or supervisory training
• 3 years relevant Supply Chain working experience in a management position
• Experience in Retail/FMCG environment advantageous
• ​Quality assurance background advantageous e.g. Six Sigma

What other key requirements does the job require?

• The deliverables are not limited to the accountabilities specified in the job advert. These key accountabilities highlight the focus areas of the job. Specific and/or additional deliverables can be requested by management. The key responsibilities and accountabilities may change from time to time in response to changes in business strategy, operational requirements, and shift rotation.