Job Opportunities at University of Pretoria/Universiteit van Pretoria

Responsibilities

The incumbent will be responsible for:

• The optimal functioning of the front desk by being organised, professional, friendly and efficient in attending to clients; staff; students and the general public;
• Performing patient assessment by evaluating patients to determine the urgency of their need for medical assistance, and re-evaluating patients who wait for any length of time;
• Advising clients professionally by telephone and face to face, through the utilisation of veterinary nursing knowledge and training;
• Providing knowledgeable professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, patient (animal) care and treatment in accordance with hospital policies;
• Selling pet foods over the counter. Exercise a technical knowledge of products sold and give advice;
• Performing all cashier functions accurately and ensure that financial policy is correctly adhered to;
• Evaluating applications from students interested in working after-hours shifts at the front desk;
• Training of after-hours personnel to ensure that they are able work efficiently on UVIS and also handle emotional/difficult clients appropriately;
• Handling telephone calls/enquiries/messages/liaison;
• Booking appointments on UVIS;
• Registering of new cases on UVIS;
• Sending general e-mails;
• Preparing files for scanning;
• Providing final discharge information; and
• Day to day receptions tasks.

Minimum Requirements

• Diploma in Veterinary Nursing (DipCurAnim or Dip Vet Nursing) or BVetNurse or equivalent qualification;
• Registration as Veterinary Nurse with the South African Veterinary Council; and
• Three years’ experience in veterinary nursing and clinic management.

Required Competencies (skills, Knowledge And Behavioural Attributes)

• Knowledge of small animal nursing procedures, biosecurity measures and procedures and handling of all types of small animals;
• Meticulous about detail, professional and a responsible person;
• Appropriate language and communication skills;
• Organizing skills and a strong service orientation;
• Physical mobility;
• Ability to work under pressure and without supervision;
• Computer literacy;
• Ability to work weekends and outside normal working hours when required for continuous service delivery in the hospital.
• Willingness to perform shift duties.

Added Advantages And Preferences

• Previous and/or current experience of one year or more in a high pressure emergency clinic environment where patients are triaged and multiple emergency procedures take place simultaneously, will be an advantage.