Fleet Supervisor (Logistics Specialist and Fleet Manager) at wePlace

Role Overview

• The Fleet Supervisor will be responsible for overseeing a structured, disciplined fleet management operation, with regular on-site management to ensure drivers are performing to high standards and meeting KPIs. This role entails actively driving change, enforcing protocol, and maintaining a consistent presence across various client sites to support drivers and ensure adherence to company standards. Additionally, the Fleet Supervisor will occasionally handle client trips, using a company vehicle when needed.

Key Responsibilities

• Fleet and Driver Management
• Driver Sourcing & Onboarding: Recruit and onboard drivers, subcontractors, and rental drivers as required.
• Training: Conduct training sessions to ensure drivers understand and meet KPIs, use the company Application effectively, and deliver excellent customer service.
• Performance Management: Monitor driver performance, implement disciplinary actions when
• necessary, and support driver retention initiatives.
• Structured Management: Uphold a disciplined approach across the fleet by enforcing established systems and protocols.
• Driver Support: Address driver inquiries, manage retention efforts, and provide support at client sites as needed.
• Vehicle & Fleet Oversight
• Vehicle Inspections: Conduct regular inspections, ensuring compliance with safety and operational standards.
• Vehicle Handover and Retrieval: Manage handovers and retrievals, maintaining accurate records and schedules.
• Fleet Management Protocols: Work closely with the Senior Fleet Manager to ensure that all vehicles meet protocol requirements and operate smoothly.
• Site Operations: Ensure sufficient driver coverage at all sites, proactively addressing logistical issues.
• On-Site Management and Client Support
• Site Visits: Regularly visit various client sites to monitor driver performance, address any on-site issues, and ensure drivers are maintaining KPIs and high service standards.
• Driver Accountability: Conduct spot checks and provide immediate support to ensure drivers are meeting expectations for professionalism and customer service.
• Client Relations: Act as a point of contact for on-site client inquiries and concerns, addressing issues in a professional manner.
• Client Trip Support
• Client Trips: Handle occasional client transport needs using a company vehicle, ensuring punctuality and excellent service.
• Logistics and Site Coordination
• Trip Analysis and Booking: Review client trip requests, ensuring proper booking, grouping, and
• driver assignment.
• Client and Site Liaison: Act as a point of contact for clients, managing inquiries, handling support
• tickets, and coordinating with client sites as necessary.
• Logistics Team Oversight: Supervise the Logistics Specialist team, enforcing KPIs and overseeing schedules, bookings, grouping, and assignments.
• Client Communication: Professionally handle client inquiries, ensuring satisfaction and timely
• Management and Process Improvement
• Team Management: Lead the Logistics Specialists team with a structured, disciplined approach, promoting collaboration and accountability.
• Project Planning: Develop and lead initiatives to enhance operational efficiency and reduce waste.
• Process Documentation and Reporting: Document and codify protocols, maintain accurate records, and prepare regular performance reports.
• System and Structure Development: Drive changes that enhance efficiency, introducing new systems and management protocols as needed.
• Start-Up Initiatives
• System Creation: Collaborate with leadership to implement structured systems and protocols.
• New Ventures: Support expansion initiatives and other projects led by senior management.
• Training and Onboarding
• You will receive training from the Operations Team, including Dylan, Cline, and [User]. We anticipate you will be fully operational within three weeks, with regular check-ins to ensure a smooth transition.

Additional Requirements

• Highly organized, structured, and disciplined.
• Strong interpersonal and communication skills for effective client and team interactions.
• A proactive mindset, able to drive change, enforce protocols, and manage multiple sites and teams effectively.

This Role Offers

• A fast-paced, collaborative start-up environment.
• Opportunities to develop systems and processes within the company.
• Necessary resources for a hybrid work setup (laptop, cell phone, data, etc.).
• Use of a company car for client trips and regular site visits.