Floor Manager - Fourways - TFG Sportscene at TFG (The Foschini Group)

Job Description

• The Floor Manager is responsible for assisting the store management team in providing effective leadership and enhancing sales performance. They manage tasks and priorities, ensuring accurate and timely completion. Additionally, they supervise merchandise and visual principles to maintain an organised and appealing store.

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals.

Qualifications

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills: 

• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Behaviours:  

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others