Fluent Hausa - Content Moderator Language Advisor at Believe Resourcing

Advisor responsibilities to include but not be limited the following:

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about the company’s products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal, and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community in supporting the company’s mission to #ShipLove
• Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce companies’ Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Recommended Qualifications:

• Must be fluent in English and Fluent in Hausa
• Minimum requirement is a completed High School qualification and some degree of further education/college would be a advantage.
• Minimum 1 year Operations experience in a shared services, Business Process Outsourcing environment, or comparable service/process management environment
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with the Company’s abuse standard policies and training materials