Offering global, cost effective recruitment services. I BELIEVE that every successful recruitment marketing plan relies on optimised and effective strategies. I am here to help with innovative talent acquisition, strategy and creative solutions for my Clients and finding the "Dream Job” for my Candidates
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- Attention fluent Italian speakers! Are you looking for an exciting new opportunity to work with one of the biggest companies in the world? The world's leading online retailer is currently seeking fully remote Italian-speaking service agents based in South Africa to join their team starting on June 15th, 2023.
- As a fluent Italian speaker, you'll be a valuable asset to their team, helping them to provide excellent customer service to their Italian-speaking customers. And with a salary of R94.85 per hour (including a language allowance of R27.50 per hour), you'll be well compensated for your skills.
- They care about their associates, which is why they offer medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.5% of your base salary. And with a minimum of 40 hours of work per week, you'll have plenty of opportunities to make a difference and grow your career with us.
- As the global leading online retailer, they operate 24/7, so you'll need to be flexible with your schedule, but they always provide you with your work schedule at least 2 weeks in advance. And don't worry - you'll be compensated accordingly for working on national holidays and overtime.
- If you're a fluent Italian speaker with a B2+ or C1 level, don't miss out on this incredible opportunity to work with the world's leading online retailer.
Essential Requirements
- Fluent Italian skills
- Permission to work in South Africa
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- Attention fluent Portuguese speakers! Are you looking for an exciting new opportunity to work with one of the biggest companies in the world? The world's leading online retailer is currently seeking fully remote Portuguese-speaking service agents based in South Africa to join their team starting on June 15th, 2023.
- As a fluent Portuguese seaker, you'll be a valuable asset to their team, helping them to provide excellent customer service to their Portuguese-speaking customers. And with a salary of R94.85 per hour (including a language allowance of R27.50 per hour), you'll be well compensated for your skills.
- They care about their associpates, which is why they offer medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.5% of your base salary. And with a minimum of 40 hours of work per week, you'll have plenty of opportunities to make a difference and grow your career with us.
- As the global leading online retailer, they operate 24/7, so you'll need to be flexible with your schedule, but they always provide you with your work schedule at least 2 weeks in advance. And don't worry - you'll be compensated accordingly for working on national holidays and overtime.
- If you're a fluent Portuguese speaker with a B2+ or C1 level, don't miss out on this incredible opportunity to work with the world's leading online retailer.
Essential Requirements
- Fluent Portuguese skills
- Permission to work in South Africa
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Requirements:
- English fluent
- High school qualification
- Permission to work in South Africa
- 1-year minimum working experience in a call center
- 6 months International Exposure
- Availability to work rotational shifts in a 24/7 environment
- Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
- Ability to evaluate content in line with content and business policies
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
- Strong analytical and research skills with attention to detail
- Ability to work in fast and evolving workflows
- Adhere to strict deadlines
- Ability to maintain a high degree of confidentiality
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- As a fluent Arabic speaker, you'll be a valuable asset to their team, helping them to provide excellent customer service to their Arabic-speaking customers. And with a salary of R94.85 per hour (including a language allowance of R27.50 per hour), you'll be well compensated for your skills.
- They care about their associates, which is why they offer medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.5% of your base salary. And with a minimum of 40 hours of work per week, you'll have plenty of opportunities to make a difference and grow your career with us.
- As the global leading online retailer, they operate 24/7, so you'll need to be flexible with your schedule, but they always provide you with your work schedule at least 2 weeks in advance. And don't worry - you'll be compensated accordingly for working on national holidays and overtime.
- If you're a fluent Arabic speaker with a B2+ or C1 level, don't miss out on this incredible opportunity to work with the world's leading online retailer.
Essential requirements:
- Fluent Arabic skills
- Permission to work in South Africa
- Set up to work fully remotely
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What you need:
- French fluent
- English fluent
- High school qualification
- Permission to work in South Africa
- 1-year minimum working experience in an customer care environment
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- Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project- based delivery and productive interactions across multiple teams?
- The Enterprise Infrastructure and Services division seek Application Support Specialist to develop application services through project work, to design, maintain and manage complete systems, support ICT systems, services and infrastructure and provide technical leadership in a complex and heterogeneous systems environment. This role plays a critical part in ensuring that the university derives value from its investment in IT infrastructure and reports to a senior manager.
Responsibilities include:
- Providing highly technical support for business-critical applications and services
- Maintaining and managing business-critical ICT systems and/or infrastructure services
- Troubleshooting, remediation and optimization of business-critical services, systems and/or infrastructure
- Provides technical leadership for one or more system and/or infrastructure service components
Minimum requirements include:
- Relevant qualification at NQF level 7 and 8 years’ experience in enterprise ICT applications and infrastructure and support
- Expert in application life-cycle management methodologies including technologies
- Expert operating system knowledge at advanced administration level: Linux (ubuntu or SLES) and/or Windows
- Good knowledge of Single Sign-on/Federation technologies such as CAS, SimpleSAMLphp, ADFS or Shibboleth
- Working knowledge of virtual hosting environments e.g. VMware, HyperV, Citrix, Containerization etc.
- Working knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols
- Good knowledge of web application configuration e.g. Caching, Proxies, Web Clusters, HTTPS / SSL / Certificates
- Working knowledge of scripting languages such as BASH, PowerShell, PHP, Perl
Required non-technical skills include:
- Ability to prioritize and manage work under pressure
- Excellent written and spoken communication skills
- A strong customer service ethic
- Ability to work as part of a team
- Analysis and problem-solving ability
Advantageous:
- Implementing and configuring Software as a Service solutions
- Web server administration, configuration, and optimization (Apache, Tomcat, nginx, IIS)
- Database administration (MS SQL, MySQL, PostgreSQL, Mongo or MariaDB)
- Application performance monitoring, troubleshooting and optimization
- Project management principles
- Working knowledge of Cyber and Web Security administration and hardening
- Proven experience with opensource application configuration and administration
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Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
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Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
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About this role:
- Our client’s Global Sales team is hiring a Senior Channel Manager to create, manage and nurture relationships with key software vendors in our client’s CX business (Customer Experience). Through this new role, our client’s vision is to build technology partnerships which will create an important recurring revenue channel.
Education and Experience
- Bachelor's degree, preferably with a focus in a technical field such as Business, Computer Science or Engineering. A post-graduate management degree such as PDM or MBA is an advantage.
- 5+ years' experience in enterprise sales and/or related experience.
- Experience with preparing documents and presentations for RFIs/RFPs.
- Preferred – previous experience managing partnerships with software vendors e.g., for a software consultancy.
Skills
- Technologically proficient and familiar with the fundamental value propositions of major software categories such as: CRM, ERP, Telephony, Omni-Channel, BI (Business Intelligence) and Analytics, LMS (Learning Management System), KMS (Knowledge Management System), ATS (Applicant Tracking System).
- A quick learner who can rapidly understand the value proposition of a new product and where it fits into our business.
- Ability to understand commercial agreements and negotiate terms with partners. Expert presentation skills
- Excellent verbal and written communication.
Key Responsibilities:
- Identify relevant technology vendors in the CX landscape and register our clients in partner programs.
- Negotiate and secure commercial agreements with a network of technology vendors to
- Establish our client’s credibility as a trusted provider of outsourced CX services with technology partners.
- Build trusted relationships to the point where technology partners are referring their clients to our client for outsourced CX campaigns.
- Work alongside the global sales team on opportunities referred to our client by technology partners to ensure partner relationships are maintained and improved through the sales process.
- Manage partner revenue share and incentive programs to ensure payments are made on time and in adherence to commercial terms established with technology partners.
Behavioral (Desirable):
- Confident and persistent.
- Ability to create and nurture relationships with potential partners and customers.
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Advisor responsibilities to include but not be limited the following:
- Assist our community and help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about the company’s products and community standards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal, and written communication skills and most importantly empathy
- Display a strong bias to doing what’s right for our community in supporting the company’s mission to #ShipLove
- Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce companies’ Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
Recommended Qualifications:
- Must be fluent in English and Fluent in Hausa
- Minimum requirement is a completed High School qualification and some degree of further education/college would be a advantage.
- Minimum 1 year Operations experience in a shared services, Business Process Outsourcing environment, or comparable service/process management environment
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with the Company’s abuse standard policies and training materials
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Requirements:
- Yoruba fluent
- English fluent
- High school qualification
- Permission to work in South Africa
- 1-year minimum working experience
- Availability to work rotational shifts in a 24/7 environment
- Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
- Ability to evaluate content in line with content and business policies
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
- Strong analytical and research skills with attention to detail
- Ability to work in fast and evolving workflows
- Adhere to strict deadlines
- Ability to maintain a high degree of confidentiality
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Job Purpose:
- Content Moderators create moments that make a difference by taking ownership of video content in alignment with client and business strategies.
Responsibilities:
- Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
- Taking ownership for all videos in respective language queue
- Providing accurate monitoring of content on first instance Requirements
Requirements:
- Fluency in Hausa language with additional knowledge of Hindi and English
- Prior user-generated content (UGC) moderation (Advantageous)
- Passion for social media
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
- Experience in content mining and reviewing
- Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
- Ability to evaluate content in line with content and business policies
- Strong analytical and research skills with attention to detail
- Ability to work in fast and evolving workflows
- Ability to maintain a high degree of confidentiality
- Adhere to strict deadlines
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About this role:
- Our client's Global Sales team is hiring a Senior Channel Manager to develop, manage and nurture relationships with key introducers in our client’s CX business (Customer Experience). Introducers are an important source of inbound business for our client - through this new role, their client vision is to build a network
Minimum requirements (Qualifications and Experience)
Education and Experience
- Bachelor's degree, preferably with a focus on the Business field. A post-graduate management degree such as PDM or MBA is an advantage.
- 5+ years' experience in enterprise sales and/or related experience.
- Experience with preparing documents and presentations for RFIs/RFPs.
- Previous experience in the CX industry is an advantage.
- Preferred – demonstrated previous experience in managing a revenue-generating partnership network.
Key Responsibilities:
- Create an introducer network by identifying relevant introducers, brokers, and influencers vendors in the CX landscape.
- Negotiating and secure commercial agreements with this network.
- Establish our client’s credibility as a trusted provider of outsourced CX services with technology partners and build trusted relationships so that our client becomes a top tier recommendation amongst our introducer networks.
- Work alongside the global sales team on opportunities referred to the client by the introducer network to ensure partner relationships are maintained and improved through the sales process.
- Manage partner revenue share and incentive programs to ensure payments are made on time and in adherence to commercial terms established with the introducer network.
Behavioural (Desirable):
- Confident and persistent.
- Likeable, sociable, and outgoing.
- Ability to create and nurture relationships with potential partners and customers.
- A good judge of character.
- Good negotiator.
Skills:
- Ability to understand and evaluate commercial agreements and negotiate terms with partners.
- Excellent verbal and written communication
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About the role:
- They're looking for an outstanding Outbound Sales Manager to join the UK's fastest growing and most awarded VoIP provider.
- The ideal candidate is a natural leader who can energize and motivate sales team leaders to perform at the highest levels. Candidate will report directly to the Head of Sales based in the same Cape Town office (Claremont).
Skills & Requirements:
- 2+ years sales management experience with track record of achieving high targets
- Proven ability to lead and energise sales teams and create positive buzz daily
- Outbound telesales experience targeting UK market
- Strong verbal and written communication skills
- Excellent presentation skills, as well as the ability to motivate, teach and inspire
- Ability to use CRM, Dialer and sales automation software to manage efficiently
Responsibilities:
- Work closely with the Head of Sales to help start up and grow cold calling telesales team to 50+ telesales agents.
- Put in place structure with proper metrics monitored daily to manage the team effectively and continually improve team performances.
- Work with Sales Academy to ensure right candidates are recruited and trained for outbound telesales with feedback to improve recruitment.
- Continually review and optimize all sales processes including recruitment, training, onboarding, coaching and mentoring.
- Ensure full compliance of policies and procedures and work with HR to conduct disciplinaries.
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Our ideal candidate will have strong knowledge and experience in Kotlin, Flutter, and Spring Boot, with the ability to create innovative, user-friendly interfaces that are both visually appealing and functional. We are looking for someone who is enthusiastic and driven, with the willingness to take on challenges and work collaboratively with our team.
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Purpose of Role
- The purpose of this position is to assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for our client.
Knowledge and Education
Experience
- Min 12 months customer care
Skills/Competency
- Ability to multi-task between communication channels (chat inbound and outbound) Multi-Screen Navigation.
- Oral and Written Communication (L2)
- Attention to Detail (L2)
- Problem Solving (L2)
- Adaptability (L2)
Language
- English (Clear well-articulated)
- Japanese Clear well-articulated)
Main Language Criteria English
- Ability to read/write/speak and correspond a business level written email /free text in Japanese and English
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Role Description:
The incumbent of this role provides reinsurance accounting and claims services to clients and supports the accounting operations within the RI CFO unit. This requires effective and efficient handling of a reinsurance accounting and claims portfolio, which includes verification, processing, analysing, coordinating and administering technical accounting and claims transactions for all natures of contracts and all lines of business:
- Checking, posting and analysing reinsurance statements of account for reinsurance business
- Processing deposits
- Handling reinsurance facultative business
- Independently handling claims from our treaty and facultative business
- Processing relevant large-loss notifications
- Checking and posting reinstatement premiums
- Coordinating and handling broker business
- Performing credit control activities
- Administering payment transactions (incoming and outgoing, including compliance with any financial sanctions and current account management
- Handling treaty maintenance (accounting/claims-related issues)
- Interacting with internal and external clients to successfully bring reinsurance accounting and claim matters to conclusion
- Supporting cross-unit working groups and initiatives
Requirements:
- Graduate finance, accounting, insurance or completed relevant apprenticeship
- Relevant experience (2 years) of primary insurance or reinsurance
- Knowledge of the principles of accounting
- Comfortable in MS Excel and good IT skills
- Professional working proficiency in English & Portuguese essential
go to method of application »
Role Description:
The incumbent of this role provides reinsurance accounting and claims services to clients and supports the accounting operations within the RI CFO unit. This requires effective and efficient handling of a reinsurance accounting and claims portfolio, which includes verification, processing, analysing, coordinating and administering technical accounting and claims transactions for all natures of contracts and all lines of business:
- Checking, posting and analysing reinsurance statements of account for reinsurance business
- Processing deposits
- Handling reinsurance facultative business
- Independently handling claims from our treaty and facultative business
- Processing relevant large-loss notifications
- Checking and posting reinstatement premiums
- Coordinating and handling broker business
- Performing credit control activities
- Administering payment transactions (incoming and outgoing, including compliance with any financial sanctions and current account management
- Handling treaty maintenance (accounting/claims-related issues)
- Interacting with internal and external clients to successfully bring reinsurance accounting and claim matters to conclusion
- Supporting cross-unit working groups and initiatives
Requirements:
- Graduate finance, accounting, insurance or completed relevant apprenticeship
- Relevant experience (2 years) of primary insurance or reinsurance
- Knowledge of the principles of accounting
- Comfortable in MS Excel and good IT skills
- Professional working proficiency in English & French essential
Method of Application
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