Application Support Technical Specialist at Believe Resourcing

• Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project- based delivery and productive interactions across multiple teams?
• The Enterprise Infrastructure and Services division seek Application Support Specialist to develop application services through project work, to design, maintain and manage complete systems, support ICT systems, services and infrastructure and provide technical leadership in a complex and heterogeneous systems environment. This role plays a critical part in ensuring that the university derives value from its investment in IT infrastructure and reports to a senior manager.

Responsibilities include:

• Providing highly technical support for business-critical applications and services
• Maintaining and managing business-critical ICT systems and/or infrastructure services
• Troubleshooting, remediation and optimization of business-critical services, systems and/or infrastructure
• Provides technical leadership for one or more system and/or infrastructure service components

Minimum requirements include:

• Relevant qualification at NQF level 7 and 8 years’ experience in enterprise ICT applications and infrastructure and support
• Expert in application life-cycle management methodologies including technologies
• Expert operating system knowledge at advanced administration level: Linux (ubuntu or SLES) and/or Windows
• Good knowledge of Single Sign-on/Federation technologies such as CAS, SimpleSAMLphp, ADFS or Shibboleth
• Working knowledge of virtual hosting environments e.g. VMware, HyperV, Citrix, Containerization etc.
• Working knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols
• Good knowledge of web application configuration e.g. Caching, Proxies, Web Clusters, HTTPS / SSL / Certificates
• Working knowledge of scripting languages such as BASH, PowerShell, PHP, Perl

Required non-technical skills include:

• Ability to prioritize and manage work under pressure
• Excellent written and spoken communication skills
• A strong customer service ethic
• Ability to work as part of a team
• Analysis and problem-solving ability

Advantageous:

• Implementing and configuring Software as a Service solutions
• Web server administration, configuration, and optimization (Apache, Tomcat, nginx, IIS)
• Database administration (MS SQL, MySQL, PostgreSQL, Mongo or MariaDB)
• Application performance monitoring, troubleshooting and optimization
• Project management principles
• Working knowledge of Cyber and Web Security administration and hardening
• Proven experience with opensource application configuration and administration