Contact Centre Administrator - Hausa Speaking at Believe Resourcing

Job Purpose:

• Content Moderators create moments that make a difference by taking ownership of video content in alignment with client and business strategies.

Responsibilities:

• Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
• Taking ownership for all videos in respective language queue
• Providing accurate monitoring of content on first instance Requirements

Requirements:

• Fluency in Hausa language with additional knowledge of Hindi and English
• Prior user-generated content (UGC) moderation (Advantageous)
• Passion for social media
• Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
• Experience in content mining and reviewing
• Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
• Ability to evaluate content in line with content and business policies
• Strong analytical and research skills with attention to detail
• Ability to work in fast and evolving workflows
• Ability to maintain a high degree of confidentiality
• Adhere to strict deadlines