Franchise Manager - Midas at Motus Aftermarket Parts

Job Description
Motus Aftermarket Parts is searching for a Franchise Manager to join the team in Meadowview Head Office. The purpose of this position is to support franchisees as well as internal staff in day-to-day operations ensuring compliance to brand strategies.

Position Overview

• Manage marketing and promotional activities/ Promotional calendar planning
• Assist suppliers/franchisees co-ordinate customer training evenings
• Identify new business opportunity with suppliers and Franchisees
• Resolve supplier and franchisee queries
• Manage customer relationships through existing group structures complementing other departmental efforts
• Manage digital platforms – Loading of promotions, pricing etc.
• Maintain relationship with Franchise and Key Account Managers in each region
• Assisting in the growth of the franchise footprint by working with KAMs and NFM.
• Recognizing opportunities for distribution channels, services, and campaigns that will result in sales throughout the value chain
• Working with the internal teams to increase sales opportunities and thereby maximize revenue for the organization
• Identify areas/concepts for growth of the brands

Specific Role Responsibilities

Midas Franchise Portal

• Maintaining the correct information on the portal.
• Ensuring users are updated and loaded with the correct details.
• Loading communications where necessary (open areas, value adds, supplier comms)

Franchise Agreements and SLAs

• Collected, vetted, and completed renewals and new franchise agreements.
• Ensuring Service Provider SLAs are in order and received.

New Franchise Applications

• Processing new, existing (branches) and relocation applications for stores. 
• Ensuring applications completed correctly with necessary documentation.
• Communicating with the Accounts division and relevant KAMs/PIA branch regarding the application.

Possible/Open Areas

• Maintaining the list of open areas with the National Franchise Manager and communicating this bi-weekly to the franchise base.

New, Relocating and De-franchised Stores

• Following the process for setting up new and relocating stores, on occasion vetting the artists impressions and brand details with the National Franchise Manager.
• Following the process for disenfranchised stores ensuring the correct cancellation process

KAMs and Franchise

• Maintaining Communications between KAMs and franchise office and relaying the correct information and keeping the relationship ongoing working together on franchise related queries for the franchise base.

Communications

• Letters to franchisees on brand related issues as per National Franchise Manager.
• Relaying brand related and franchise information on Midas Owner’s WhatsApp group (policies, upcoming events).
• Maintaining communication with Ad hoc related vendors together with National Franchise Manager (fernridge/galaxy; Mystery Shopper).

Brochures, Marketing and Events

• Processing the memos for supplier billing related to participation in Midas brochures and getting approval from National Franchise Manager.
• Processing and logging any franchise related marketing claims and advertising.
• Liasing with suppliers and interdivisional departments on national campaigns and running with the campaign and related elements.
• Assisting National Franchise Manager with events and meetings for the brand.

Franchise Policies and Procedures

• Maintaining franchise policies with and as per the National Franchise Manager.
• Ensuring FOTY runs smoothly and issues resolved, collecting and collating relevant information with National Franchise Manager.

Qualifications and Experience

• Matric Certificate/Grade 12
• Certificate or Diploma in Sales and/or Marketing
• Franchise business experience essential
• Knowledge of the Automotive Aftermarket industry is essential

Skills and Personal Attributes

• Good Communication Skills
• Strong operational skills in a customer-service environment
• Computer literacy (Above average knowledge of Excel, PowerPoint, Word etc)
• Creative talents and the ability to solve tough problems
• Ability to meet deadlines and handle pressure
• Professionalism
• Excellent organizational skills
• Clear criminal check