Freight Forwarder, Air & Sea at DSV

Main Purpose of the Role

• The primary purpose of this role is to manage and coordinate import freight forwarding shipments from end to end, ensuring the seamless movement of cargo from origin collection through to final delivery.
• The role is responsible for overseeing all operational, documentation, customs, and customer service activities associated with import shipments while ensuring compliance with company procedures, customer requirements, and international trade regulations.
• Key responsibilities include arranging collections, coordinating transportation with overseas offices and service providers, monitoring shipment milestones, managing customs clearance processes, ensuring accurate documentation, resolving operational exceptions, and providing proactive communication to customers throughout the shipment lifecycle.
• The role also focuses on delivering high levels of service, maintaining shipment visibility, and driving efficiency to meet customer expectations and business objectives.
• The successful candidate will work closely with customers, overseas agents, carriers, customs authorities, and internal departments to ensure shipments are processed accurately, cost effectively, and delivered within agreed timelines.

Job Related Requirements

• Grade 12
• Minimum of 5 years freight forwarding end to end experience.
• Ability to work overtime
• B.Com in Logistics / Supply Chain is an advantage

Electives

• Knowledge of Incoterms
• Knowledge and understanding of sea freight imports and exports
• CW1 system experience
• Good Communication Skills
• Able to work with excel reports – basic to intermediate
• Forwarding and Brokerage or end to end file processing for ocean imports

Duties & Responsibilities

• Arrange booking of shipments with overseas office / agent
• Registration of files and capturing of charges in CW1
• Tracking of shipments
• Following up and retrieving shipping documents after sailing from forwarder or carrier
• Following up on carrier invoices and ANF’s
• Arranging customs clearance as well as release from other government organisations where required
• Checking vendor invoices and raising queries as required.
• Delivery planning and status report updates (tracking)
• Communication with both customer and 3d parties
• Processing of invoices
• Sending document packs
• Customer site visits if required
• Completing update and milestones in CW1 including file closure
• Ensure all internal and external KPIs are met