Active Positions at DSV

Tertiary Qualification(s):

• BSC OR BCOM Degree

Computer Literacy Level:
Required:

• Microsoft Power BI Certified with 3+ years experience

Knowledge of and exposure:

• Microsoft Advanced Excel
• SQL Server
• Microsoft Power Automate

Job-related Requirements:

• Minimum 10 years experience in Business Intelligence
• Logistics Industry Experience 5>years
• Advanced Power BI skills 5>years
• Proven Track record of Business Intelligence in Logistics Industry
• Designed and implemented Self Service BI models in Power BI
• Sound knowledge of Data Analytics and Business Process Mapping

ADDED ADVANTAGES FOR THIS ROLE:

• Detail oriented
• Change Management
• Self-motivated
• Communication and People skills
• High work rate and quality of work
• Ability to learn new software applications
• Warehouse Management Systems skill and experience: > 3 years;
• Transport Management System skills and experience: 3>years;
• Highly adaptable to change
• Solution orientated
• Agilely minded

MAIN PURPOSE OF THE ROLE: 

• Scoping and delivering large Data Analytics projects for multiple clients and operations within the Warehouse Logistics and Transport space.  Understanding the processes and data behind the dashboards being developed and translating it into digestible formats for different end-users. Marketing and sustaining a portfolio of Business Intelligence products.
• The candidate will be reporting into Business and work closely with the Global and Regional Shared Services Data Centres who are custodians of the Datawarehouse and Datasets

DUTIES & RESPONSIBILITIES: 

• Develop, Understand and Support business strategies with actionable self service analysis tools.
• Influence direction of Global and Regional Shared Service Data Centre custodians.
• Understand data ingest options and recommend sustainable practices for data refreshes.
• Support and monitor datawarehouse balancing between ERP and TMS Systems.
• As per the agreed Business requirement specifications, technically design and develop Power BI reports and dashboards to visualize Client or Customer behaviour or operational KPI performance in the Logistics industry.
• Liaise with Stakeholders in the Commercial, Pricing and Engineering teams for activity based billing and costing volumes through self service analytics in the Logistics industry.
• Develop Cost to Serve Client models in Logistics industry.
• Evaluate and analyze data and processes related to existing operations in order to correctly scope and develop Business Intelligence product for it.
• Run scoping sessions with business and clients to incorporate their feedback and requirements into BusinesIntelligence.
• Facilitate User Acceptance Testing of Business Intelligence products.
• Draw up detailed Business Definition documents for Business Intelligence products developed
• Working closely with Project & Implementation, Solutions & Pricing & Applications Engineering teams to ensure standardization of best practices in DSV.
• Support major stabilization or business change projects with go-live dashboards.

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BASIC MINIMUM REQUIREMENTS FOR THIS ROLE

• Tertiary Qualifications
• Essential: Matric

Computer Literacy

• MS Word - Advanced
• MS Excel - Intermediate to Advanced
• PowerPoint - Advanced
• Outlook - Advanced

Additional Computer Skills

• Microsoft Dynamics CRM
• Power BI (Advantageous)
• Microsoft Teams
• Sales Pipeline Management Tools

Job Related Requirements

• Minimum 5 years' experience in Logistics Sales / Business Development
• Minimum 2 years' experience in a senior sales leadership or strategic account development role
• Proven track record of exceeding sales budgets and GP targets
• Strong understanding of Air Freight, Ocean Freight, Contract Logistics and Supply Chain Solutions
• Experience engaging with C-suite and senior decision-makers
• Strong commercial acumen and analytical ability
• Experience managing key strategic opportunities and complex sales cycles

Minimum Requirement: Grade 12 / Matric

ADDED ADVANTAGES FOR THIS ROLE

Skills & Competencies

• Strong leadership and coaching ability
• Strategic sales planning capability
• Excellent negotiation skills
• Experience within multinational logistics organizations
• Ability to identify and penetrate targeted industry verticals
• Strong presentation and proposal-writing skills
• Ability to drive collaborative engagement across operational and commercial teams
• High degree of self-discipline and accountability
• Established network within the South African logistics market
• Strong CRM management and forecasting capability

JOB SPECIFICATION

Main Purpose of the Role

• To drive sustainable new business growth by identifying, developing and securing strategic opportunities within DSV's target verticals and ideal customer profile. The Business Development Manager is responsible for achieving revenue and gross profit growth targets while assisting in the development of regional sales strategies and mentoring sales team members.

Duties & Responsibilities

Business Development

• Develop and execute strategic business development plans aligned to branch and divisional objectives.
• Identify, qualify and secure new business opportunities across Air, Sea and Integrated Logistics solutions.
• Build and maintain a robust sales pipeline that delivers sustainable growth.
• Conduct market analysis to identify target sectors, competitors and emerging opportunities.
• Negotiate commercial agreements and strategic contracts.

Customer Management

• Develop relationships with key stakeholders and decision-makers.
• Drive customer retention and growth within strategic accounts.
• Conduct regular business reviews with customers.
• Ensure customer satisfaction and long-term partnership development.

Reporting & Governance

• Maintain accurate CRM records and opportunity forecasts.
• Submit monthly sales reports and pipeline reviews.
• Monitor achievement against budget, GP and revenue targets.
• Ensure compliance with DSV sales processes and CRM disciplines.

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Computer Knowledge:

• Computer Literacy - Microsoft Office Suite

Job related Requirements:

• Minimum 2 years experience in Freight Forwarding environment end to end process
• Minimum of 2 years experience working in a client retention capacity.

Added Advantages for this role:

• Client Liaison, Forwarding experience, proven track record of service excellence, experience in managing freight RFQ's and tenders.
• Main Purpose of the role:  To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portolio grows as per the annual incentive scheme.

Duties & Responsibilities:

DAILY

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.
• Updating and maintaining CRM system (MS Dyanmics).

WEEKLY

• Weekly operational meetings with customers.
• Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).
• Facilitating operational meetings between client and DSV operational controllers.
• Identifying opportunities for extension business growth / insurance / customs consultancy. 
• Keep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information.

MONTHLY

• Compiling monthly management reports and present to customer on a monthly basis
• Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage and resolve CSP surveys and feedback.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.
• Managing the debtor’s with the client for queries, payments and payment terms.

OTHER DUTIES

• Customer dinners and general entertainment as and when required.
• Managing customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage and assist with ISV’s.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.

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ROLE DETAILS

• Primary focus End-to-end coordination of import orders, shipping documentation, customs clearance, delivery execution and related administration.

ROLE PURPOSE

• Coordinate on-site import and logistics activities from order reporting through customs clearance and final delivery. Maintain accurate shipment records, secure and validate documentation, facilitate timely system transactions, communicate with all stakeholders, and resolve operational, invoice and compliance queries.

KEY RESPONSIBILITIES

Order & shipment administration

• Download and maintain SAP order reports, including shipped-order information, invoice details, purchase orders and shipping data.
• Identify order, purchase-order or data discrepancies and escalate them promptly to the planner for correction.
• Maintain the central Excel shipment tracker and distribute accurate, current information to relevant stakeholders.
• Select and sequence orders by expected transshipment vessel, container and arrival plan; use carrier websites and the MSC tracker to monitor progress.
• Update Rapid with current shipment information and ensure records remain complete.

Documentation & customs clearance

• Liaise with suppliers, production sites and handover agents to obtain document packs, invoices and handover documentation.
• Review document packs for completeness and accuracy, then arrange them by vessel and container.
• Prepare DSV clearing instructions and upload document packs and instructions to Teams for authorised sign-off.
• Download signed documents and send complete clearance packs to DSV Durban or the relevant controller in advance.
• Monitor arrival notifications and coordinate customs clearance as soon as ANFs are received.
• Send cleared entries and supporting shipment details to relevant client teams, ICS or Isipingo before cargo arrival, as applicable.

Transport, delivery & airfreight coordination

• Coordinate all finished-goods, bulk, ad hoc and airfreight deliveries with suppliers, carriers, warehouses and receiving teams.
• Obtain transport quotations and arrange EX WORKS collections directly with suppliers.
• Coordinate delivery status and operational updates through agreed channels, including email and WhatsApp.
• Report container damage to the shipping line and escalate shipment damage or incidents to the client’s global team for incident creation.

Packaging orders

• Submit packaging requirements from the client logistics team/the client team to the the client order-creation team.
• Follow up with production sites and suppliers on packaging readiness and planned co-loading arrangements.
• Track packaging shipments and secure all documents required for customs clearance.

Bulk & designated product orders

• Capture new bulk orders and purchase orders communicated by the planner, including all order and shipping details in the Excel tracker.
• Maintain designated product SAP shipment reports and coordinate document packs, clearing instructions, sign-off and controller submission.
• Arrange XGR clearance for movements from ICS to the client, selecting stock from the spreadsheet on a FIFO basis.
• Send all required documents to ICS/Isipingo to enable stock movements and provide clearance entries to the relevant team.

SAP transactions & information control

• Prepare and upload all required finished-goods, bulk and designated product SAP transaction requests to the shared drive for timely action by the authorised the client representative.
• Check that supporting information is accurate, complete and available before requesting system action.
• Maintain orderly electronic records of shipment documents, signed instructions, entries and transaction requests.

Finance, compliance & operational support

• Prepare finance reports for the client relating to aged items and support internal price changes for the new financial year.
• Maintain the import permit library and communicate new items to Rapid and the warehouse.
• Monitor the the client DAFF account and statements and keep payment information current.
• Code and scan DSV invoices for the client and resolve invoice or statement queries with DSV and the client.
• Respond to ad hoc shipment, finance and operational queries and provide practical support to stakeholders.

CORE COMPETENCIES

• Strong import, customs-clearance and logistics coordination capability.
• High attention to detail when reviewing orders, invoices, permits and document packs.
• Effective stakeholder communication, follow-up and issue escalation.
• Ability to prioritise multiple shipments and work against vessel, clearance and delivery deadlines.
• Sound working knowledge of SAP, Excel, shared-document platforms and carrier tracking tools.
• Organised record-keeping, problem-solving and accountability for end-to-end follow-through.

PERFORMANCE OUTCOMES

• Shipment trackers and SAP-related requests are accurate, complete and updated on time.
• Clearance packs are complete, signed and submitted before vessel arrival wherever possible.
• Deliveries, airfreights and EX WORKS collections are coordinated without avoidable delay.
• Stakeholders receive timely shipment, clearance, incident and delivery communication.
• Invoices, statements, permits and aged-item queries are controlled and resolved promptly.

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Tertiary Qualification(s):

• Logistics / Supply Chain / bachelor’s degree (general or specialized) 

Additional Computer Skills:  

• Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of CargoWRITE preferable)
• Knowledge of MS Dynamics & of the DSV Contract Logistics CSP

Job-related Requirements: 

Knowledge - compulsory:

• Very good knowledge of the Contract logistics Industry, the verticals, the players (including competitors).
• Strong negotiation and issue resolution skills.
•  Strong communication skills. 

Computer Skills - compulsory:

• Advanced Microsoft office skills 

Education and/or Experience - compulsory:

• Bachelor’s degree or the like.
• Preferable 5 years management experience.
• At least 5 years’ experience in contract logistics. 

Language Skills - compulsory: 

• Very good verbal and written English communication skills.

MAIN PURPOSE OF THE ROLE

• Responsible for: Customer Account Management (all verticals other than healthcare), Communications, customer consultations & Commercial monitoring

DUTIES & RESPONSIBILITIES: 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for Customer retention and Customer engagement strategy and execution through the Key Account Managers.
• Responsible to determine strategy and operational approach and oversee all engagement collateral.
• Also, I am responsible for developing processes for Customer feedback and to share that with Exco and any relevant functional areas.
• Responsible for working with DSV Global structures in regard to Platinum and Gold Customers.
• Develop a system for better and more strategic insight into our Customers business and share that with business.
• Also stay in touch with market-related trends and legislation or changes in the verticals in which you operate.
• Monitor and trend customer revenue and EBIT.
• Responsible for internal Communication (Customer relevant only) and external business communication (Customer relevant only) through the Communications team.
• Through the Commercial administrator (who will have a dotted line to the Senior Director Commercial, are responsible for the following: maintaining a Customer Communications database.
• Maintaining a customer annual increase control sheet.
• Preparing annual increase notifications for customers
• Maintaining the MS Dynamics portal
• Acting as the point of contact for the DSV Customer survey
• Maintaining a contract status sheet and advising business and commercial with at least 6 months’ notice that a contract is expiring.
• Co-ordinate compliance questionnaires (receive and direct) - Due diligence, sustainability, IT, security and quality

Maintaining the following masters:

• Monthly Business review
• Quarterly business review
• Executive review [and updating as required
• Responsible for executing any customer consultations (for example the enviro fee directive from DSV

Commercial monitoring, which entails: 

• Monitoring the sales process
• Monitoring the annual increases
• Monitoring extensions and scope extensions
• Monitoring renegotiations/renewals/retention RFP’s
• Monitoring existing guaranteed annual CIP’s (that engineers implement)
• Ensuring base commercial principles are in place
• Responsible to manage any Customer escalations and oversee resolution and responsible to resolve commercial disputes with customers.
• Responsible for building out the power BI reporting capabilities as a value added service to customers and for driving standardization.
• Responsible for preparing budgets for Commercial Department and for managing costs within budget. Also responsible for monthly variance reporting

Retention RFP’s (for specific customers only):

• Drive the preparation, production, and delivery of tenders and proposals, including presentations to clients.
• Manage processes for various tender types, such as RFIs (Request for Information), RFQs (Request for Quotation), RFPs (Request for Proposal), and spot quotes     obtained from relevant department heads. 

OTHER DUTIES:

• Travel (reasonable)
• Entertainment (reasonable) 

SUPERVISORY RESPONSIBILITIES: 

• Supervision of the Key Account Managers and Commercial Administrator and supporting and developing the team.
• People management – recruit, train, develop and performance/conduct management 

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Main Purpose of the Role

• The primary purpose of this role is to manage and coordinate import freight forwarding shipments from end to end, ensuring the seamless movement of cargo from origin collection through to final delivery.
• The role is responsible for overseeing all operational, documentation, customs, and customer service activities associated with import shipments while ensuring compliance with company procedures, customer requirements, and international trade regulations.
• Key responsibilities include arranging collections, coordinating transportation with overseas offices and service providers, monitoring shipment milestones, managing customs clearance processes, ensuring accurate documentation, resolving operational exceptions, and providing proactive communication to customers throughout the shipment lifecycle.
• The role also focuses on delivering high levels of service, maintaining shipment visibility, and driving efficiency to meet customer expectations and business objectives.
• The successful candidate will work closely with customers, overseas agents, carriers, customs authorities, and internal departments to ensure shipments are processed accurately, cost effectively, and delivered within agreed timelines.

Job Related Requirements

• Grade 12
• Minimum of 5 years freight forwarding end to end experience.
• Ability to work overtime
• B.Com in Logistics / Supply Chain is an advantage

Electives

• Knowledge of Incoterms
• Knowledge and understanding of sea freight imports and exports
• CW1 system experience
• Good Communication Skills
• Able to work with excel reports – basic to intermediate
• Forwarding and Brokerage or end to end file processing for ocean imports

Duties & Responsibilities

• Arrange booking of shipments with overseas office / agent
• Registration of files and capturing of charges in CW1
• Tracking of shipments
• Following up and retrieving shipping documents after sailing from forwarder or carrier
• Following up on carrier invoices and ANF’s
• Arranging customs clearance as well as release from other government organisations where required
• Checking vendor invoices and raising queries as required.
• Delivery planning and status report updates (tracking)
• Communication with both customer and 3d parties
• Processing of invoices
• Sending document packs
• Customer site visits if required
• Completing update and milestones in CW1 including file closure
• Ensure all internal and external KPIs are met