Frontline Supervisor | Northern Suburbs at Essential Health Pharmacy Group

Overview

Essential Health is recruiting for a Frontline Supervisor. The main purpose of this role is to enhance shopper experience and to act as the liaison between management and cashiers. Supervise the day-to-day operations of cashiers to ensure that till points are running efficiently. Record customer transactions with zero tolerance towards inaccuracy.

Minimum Requirement

Essential:

• Grade 12 | Matric with Math 50% | Math Lit 60% | Languages 50%
• Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
• Sound numerical skills
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• 3 years’ work experience, with 1 year supervisory experience

 Job Specification:

• Manage and report all customer compliments and complaints to management
• Ensure that queues flow smoothly through the isle at till points
• Pay attention to the manner in which customers respond to cashiers, and act accordingly
• Manage the shorts and overs at the points of sale, including floats
• Manage all discrepancies at the point of sale
• Authorise line voids, tender ups and price overrides
• Manage refunds and returns transactions according to Essential Health’s operating procedures
• Transact all purchases – receive and process all types of payments (cash, card, account etc.)
• Ensure accurate document control by checking the following:
• Drop registers
• Documents verification
• Customer documentation
• Correct handling of the floats as per our standard operating procedures
• All other documentation related to till operations
• Ensure that the correct procedure is followed when customers return goods 
• Ensure all outgoing stock/items/scripts are scanned
• Train and assist new cashiers

Abilities and skills:

Communication | Customer service orientated

• Teamwork
• Integrity
• Accuracy and attention to detail
• Numeracy
• Literacy
• Computer Literate
• Presentable
• Special conditions of employment:
• Willing and able to work retail hours
• Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
• Valid driver’s license and reliable transport
• Competencies required:
• Rule Orientation | Adhering to principles and values
• Communication | Customer | Service Orientation, Collaboration and Networking with others