FTC Entertainment Coordinator – Dolphin View at Beekman Group

Key Performance Areas:

• Facilitate and arrange kids and family entertainment games and activities
• To provide an excellent communication, relationship and service (telephonically and hands on) to all guests (internal and external) in a professional manner
• M.C events
• Handle all guest related queries including information on promotions, functions, events, and general questions about the Resort
• Communicate all necessary and correct information in a professional manner
• Issue, receive, and maintain all pagers and other communication systems
• Write and communicate all complaints
• To be pro-active and use initiative with customer service and complaints
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area
• Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
• Responsible for and ensure that pleasant, friendly and helpful behaviour is maintained at all times
• Have a thorough knowledge of all facilities and services offered by the Resort
• To provide courteous and efficient service to all guests
• To maintain, at all times the highest standard of appearance and skills, according to Company Policy
• To ensure a professional image at all times
• To attend and be attentive to training as and when required
• To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
• To communicate regarding your shift
• Up sell all Resort areas
• Collect Surveys from Guests regularly
• Promote brand to business, events, communities, schools, charity and other
• Set-up and lead entertainment events
• Strat plan new entertainment programmes

Requirements:

• Matric or Grade 12 (Compulsory)
• Child minding (Advantage)
• Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
• Leading kids and family games and activities
• Public speaking
• Audio visual
• Setting up entertainment programmes
• Crisis management
• Safety and security act (O.H.S.A)
• First Aid
• Work against normal office hours
• Work on public holidays and weekends
• Work during high seasonal periods
• Work with multi-cultural staff
• Work with multi genders
• Flexibility & Patience