Fund Administrator Death & Disability Processing at Sanlam Group

What will you do?

• Handling all claims related functions with Death and Disability processes
• Ensure optimal processes and controls to adhere to service level agreements (internal and external)
• Reporting – responsible for accurate and timeous management reporting as required (weekly/ monthly)
• Ensure compliance and risk problems are identified and communicated to management
• Understand and comply with relevant legislative requirements
• Stakeholder engagement with various internal and external stakeholders
• Responsible for investigate, resolve and respond to internal and external client queries using professional verbal and written communication
• Investigate, resolve and respond to ad hoc operational requirements
• Maintain relationships with internal departments and resolve and route queries effectively
• Assist with testing when necessary
• Ensure accuracy of own work
• Ensure a good client (internal & external) experience

Qualification And Experience

• Matric with Mathematics and/or Accounting.
• 2 to 3 years related experience

Knowledge and Skills

• Excellent knowledge of the Group Risk Industry
• General understanding of Employee Benefits
• Computer literate with proficiency in Microsoft Office (Word and Excel specifically)

Behavioural Competencies

• Excellent Interpersonal skills
• Strong analytical and planning skills
• Meticulous (attention to detail)
• Results driven
• Excellent client service ethic
• Action and result orientated

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently