Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat...
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An award-winning hospitality and entertainment company which operates properties located across South Africa and Botswana, is seeking a highly experienced and commercially driven Gaming Operations & VIP Experience Manager to lead and optimise their gaming operations across Slots, Table Games, and VIP Services.
This is a senior leadership role responsible for driving gaming revenue performance, operational excellence, and premium guest engagement.
The successful candidate will oversee the full gaming floor while ensuring a seamless, high-quality experience for both general and high-value players.
You will play a pivotal role in shaping player experience strategies, strengthening VIP relationships, and delivering measurable business impact within a dynamic, fast-paced environment.
DUTIES:
Lead and oversee end-to-end gaming operations, including Slots, Table Games, and VIP Services
Drive gaming revenue growth and floor performance through strategic and operational initiatives
Ensure the gaming floor operates with high service standards, efficiency, and operational integrity
Oversee and enhance the VIP player experience, ensuring personalised and premium service delivery
Develop and implement VIP acquisition, retention, and loyalty strategies aligned to business objectives
Monitor and analyse gaming performance metrics, implementing improvements to optimise revenue and productivity
Ensure full compliance with gaming regulations, licence conditions, and internal control standards
Collaborate with Marketing, Hospitality, and Entertainment teams to enhance guest experience and increase visitation
Lead, coach, and develop gaming leadership teams, fostering a high-performance culture
Manage departmental budgets and ensure cost-effective operations
Maintain and grow a robust database of premium players, ensuring accurate tracking and engagement
Build and maintain strong relationships with high-value guests and key stakeholders
REQUIREMENTS:
Minimum 8–10 years’ experience in casino operations, including exposure to VIP services and customer relationship management
At least 10 years’ experience in a senior leadership role within a gaming or hospitality environment
Strong understanding of casino operations, player value management, and loyalty programmes
Proven ability to drive revenue growth, operational performance, and service excellence
Experience engaging with high-net-worth individuals and premium clientele
Strong leadership, communication, and stakeholder management skills
Excellent organisational and analytical capabilities
Ability to operate effectively in a fast-paced, high-pressure environment
Willingness to work extended hours, including evenings, weekends and public holidays
Comfortable working in a smoking environment
Will be required to obtain a Gaming Licence
Qualifications
Matric
Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, or a related field.
Gmail
Yahoomail