General Administrator (Calculations)(AD14) at Werkie

Key Responsibilities:

• Perform updated payment plan calculations (CPED and Reminder Calculations) when changes occur.
• Ensure all repayment plans are accurate, sustainable, and compliant.
• Obtain updated balances from credit providers.
• Investigate accounts to perform accurate recalculations.
• Prepare and upload revised payment plans to Intuitive.
• Collaborate with internal teams and respond to recalculation requests.
• Manage escalations related to home loans, concessions, and increases.
• Follow up on outstanding creditor balances and escalate complex matters as needed.
• Keep emails and Intuitive requests up to date and actioned promptly.

Systems & Tools Used:

• Intuitive 
• Outlook, Microsoft Teams, and telephonic communication
• Creditor portals for balance retrieval
• Internal Excel tracking sheets
• External debt review management portals
• Standard escalation procedures

Skills & Knowledge Required:

• Strong communication, analytical, and problem-solving abilities
• High attention to detail with excellent numerical accuracy
• Strong administrative and organizational skills
• Ability to work well under pressure and manage multiple priorities
• Proactive approach with sound decision-making ability
• Knowledge of Intuitive and creditor portals advantageous
• Ability to investigate and resolve irregularities effectively
• Strong teamwork and collaboration skills