General Manager - Boutique Hotel KZN Midlands at Dixie Recruitment

• An award-winning luxury boutique estate in the KZN is seeking a commercially minded General Manager to lead and grow the business. This is a hands-on operational role focused on driving profitability, strengthening systems and procedures, elevating guest experience, and supporting the long-term growth of the property.
• The ideal candidate is a strong team player with sound business and hospitality acumen, a solid understanding of luxury hospitality operations, and the ability to implement structure, controls, and strategic growth initiatives.

Minimum Requirements

• Formal qualification in Hospitality Management, Business, or Commerce.
• 5+ years’ experience as a General Manager or senior hospitality leader within a luxury hotel, lodge, or boutique estate.
• Strong financial acumen with experience in costing, budgeting, procurement, and profit growth.
• Proven ability to implement and manage SOPs and operational systems.
• Strong marketing and business development capability.
• Excellent leadership and team management skills.
• Guest-focused with a polished and professional communication style.

Key Duties & Responsibilities

• Oversee the daily operations of the hotel, restaurant, weddings, and events departments.
• Drive turnover, profitability, and overall commercial performance of the business.
• Implement and maintain strong operational systems, procedures, and SOPs.
• Monitor costing, stock control, procurement, and departmental expenses.
• Support and implement marketing initiatives to strengthen occupancy and brand presence.
• Lead and mentor the management team while fostering a collaborative culture.
• Maintain exceptional guest relations and luxury service standards throughout the property.