General Manager at Empact Group

Job Description

• We are seeking to employ a General Manager for the KZN and Eastern Regions. The incumbent will be responsible for leading and managing the profitability and growth of the Supercare Services business for the allocated region.
• They will be responsible for service delivery and growth across all clients, within the region, through the management of Sales and Operations and the acquisition of new business, growth and retention of current contracts related to Cleaning, Hygiene and Pest Control services.

Key Responsibilities

• Contribute towards the development of the Divisional Strategy for Supercare Services in collaboration with the Managing Director.
• Develop the Operational Business Plan to execute on the Divisional Strategy to maximise revenue growth opportunities within the portfolio / sector or geographic region.
• Research and keep abreast of market and industry trends, both locally and globally, to develop and customise the current client base and identify growth opportunities to integrate into the region.
• Manage risks for the region through the identification of risks and development of risk mitigation plans for approval by the Managing Director.
• Produce monthly and quarterly reports on the performance of the geographic region.
• Participate in business reviews to provide feedback / communication on regional business operations to the management team.
• Manage and support a diverse team of Regional Managers within the specified region / portfolio to ensure all operational requirements are met.
• Provide leadership to the management team to ensure that all operational issues are resolved.
• Monitor business direction to increase profitability and sustainability.
• Implement new business strategies and manage project roll outs. Oversee sales in order to achieve revenue growth for the region by monitoring sales force activities and analysing sales data and leading consultations with key internal stakeholders.
• Monitor adherence to contractual obligations with clients and suppliers (e.g. scope creep, services are delivered within time frame, delivery is on time and with the right quality), within the region, as per Service Level Agreements. Build and implement cost saving models.
• Directly plan above unit labour and oversee the planning of the in-unit labour force in relation to budget, in consultation with key internal stakeholders i.e. operations and shared services.
• Efficiently utilise all resources to create business intelligence and mitigate risk to maintain profitability for the region.
• Monitor compliance with all shared services specialization e.g. Occupational Health and Safety.

Preferred Qualifications

• A bachelor’s degree in business administration, Operations Management, or a related field
• Relevant Post Graduate qualification (NQF Level 8) would be advantageous
• Sound knowledge of applicable labour law and industry specific legislation Sound knowledge of project management principles
• Sound knowledge of risk management and business management principles Sound knowledge of financial principles
• Sound knowledge of Health and Safety policies and processes Sound knowledge of contract management
• Sound knowledge of data analytical methodologies Knowledge of artificial intelligence

Closing Date 20 August 2026