General Manager at Green Marble Recruitment

ROLE OVERVIEW:

• The GM is responsible for the effective operational, financial, and administrative management of the homeowners association.
• This role ensures that the estate is well-maintained, financially sound, secure, and managed in accordance with the HOA’s Constitution, Rules, Policies, and applicable legislation.
• The GM provides strategic leadership, oversees service providers, manages staff, and ensures a high standard of community living for approximately 200 residential stands.

Minimum requirements:
Essential:

• Diploma or Degree in Property Management, Business Administration, Facilities Management, or a related field.
• 5+ years’ experience in property, estate, hospitality, facilities, community, or HOA management.
• Working knowledge of financial processes, budgeting, and reporting.
• Strong understanding of community scheme governance, compliance, and CSOS.

Advantageous:

• Experience in managing residential estates or sectional title/HOA environments.
• Knowledge of construction, maintenance, landscaping, or security operations.
• Certification from a recognised property or estate management body.
• Conservation and environmental experience is advantageous but not required, as conservation matters are managed by a separate Wildlife NPC.

Personality Traits:

• Leadership and team management.
• Contractor and vendor management.
• Strategic planning and execution.
• Financial literacy and budgeting.
• Property and facilities management.
• Knowledge of HOA/community scheme governance.
• High integrity and professionalism.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Resident satisfaction focus.
• Ensuring financial stability and levy collection.
• Quality and timely maintenance and service delivery.
• Compliance with rules, legislation, and Board mandates.
• Staff and contractor performance management.
• Effective community engagement.

Duties and responsibilities:

• Act as primary liaison between the HOA Board and all stakeholders.
• Implement Board decisions, policies, and strategic objectives.
• Prepare Board meeting packs, reports, budgets, and recommendations.
• Ensure compliance with governing documents and relevant laws.
• Prepare annual budgets (operational and capital).
• Manage billing, levy collections, and debtor control.
• Monitor monthly financial reports, cash flow, and expense tracking.
• Oversee procurement, contract negotiations, and cost management.
• Ensure compliance with audit and statutory financial requirements.
• Oversee maintenance of all common property, buildings, infrastructure, and equipment.
• Manage preventative maintenance schedules and contractor performance.
• Conduct routine estate inspections and ensure timely resolution of issues.
• Ensure compliance with maintenance standards and service level agreements.
• Oversee security service providers and ensure proper enforcement of access control.
• Maintain emergency and disaster response plans.
• Identify risks and implement mitigation measures.
• Ensure compliance with health and safety requirements.
• Manage on-site employees (administrative, maintenance, grounds, or others).
• Conduct performance reviews, training, and workforce planning.
• Manage service providers (security, landscaping, cleaning, maintenance).
• Ensure service contracts are monitored and reviewed for effectiveness.
• Serve as the main point of contact for residents.
• Resolve complaints, disputes, and rule infringements professionally.
• Issue newsletters, notices, rule updates, and community communication.
• Support community events and foster positive resident engagement.
• Enforce HOA rules consistently and fairly.
• Oversee architectural guideline compliance and building approval processes.
• Maintain accurate records: plans, approvals, correspondence, minutes.
• Ensure insurance policies are adequate and claims are processed correctly.
• Maintain accurate HOA documentation, databases, and electronic systems.
• Prepare monthly operational and financial reports for the Board.
• Oversee document retention and compliance with POPIA (if applicable).