ROLE OVERVIEW:
- The Sales Agent drives sales in the ISP, Fibre, and Telecoms sector, managing customer and reseller accounts while delivering top-notch service.
- The role involves handling inquiries, negotiating contracts, upselling hardware, and keeping the sales pipeline on track.
- Candidates must be bilingual in English and Afrikaans, have proven sales experience, strong organisational skills, and thrive under pressure while maintaining professionalism and compliance.
Please note that only candidates who meet all the requirements will be contacted for the opportunity.
Minimum requirements:
- Matric.
- Proven experience in sales with demonstrated team leadership ability.
- Experience in ISP, Fibre or Telecoms environment is essential.
- Confident in handling negotiations, objections, and customer escalations.
- Solid understanding of sales processes and pipeline management.
- High attention to detail in quotations, contracts and sales administration.
- Bilingual in English and Afrikaans, with excellent verbal and written communication skills in both languages.
Personality Traits:
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with internal teams and external partners.
- Commercially aware with sound decision-making around pricing and discounts.
- Professional, resilient and able to perform well under pressure.
Duties and responsibilities:
Customer Query Management:
- Respond to incoming telephone calls and ticket system queries in a professional, calm, and timely manner.
- Provide accurate information regarding services, pricing, promotions, installations, and equipment.
- Handle general sales enquiries by offering appropriate solutions to ensure a positive customer experience.
- Actively listen to customer needs, confirm understanding, and communicate clearly across all channels, including calls, emails, and tickets.
Sales Process Coordination:
- Coordinate the sales process between customers, resellers, and internal teams to ensure smooth and timely service delivery.
- Facilitate communication between customers and internal teams to streamline service delivery.
Reseller Account Management:
- Manage and support reseller accounts, including new sign-ups, relocations, conversions, and account changes.
- Ensure timely and accurate processing of reseller orders and account modifications.
- Build, maintain, and strengthen reseller relationships to drive repeat business and new sales opportunities.
- Conduct regular follow-ups with resellers to understand their needs, identify growth opportunities, and maintain high satisfaction levels.
Sales Follow-Up and Pipeline Management:
- Follow up on incoming leads, reseller referrals, and enquiries to convert prospects into customers.
- Maintain an organised and accurate sales pipeline, tracking progress and ensuring timely follow-ups.
- Prioritise tasks effectively to meet turnaround times and service-level expectations.
Hardware Sales, Upselling, and Cross-Selling:
- Proactively promote and upsell hardware and related products where appropriate.
- Identify opportunities to increase revenue through cross-selling and value-added offerings.
- Ensure customers and resellers are aware of the full range of products and solutions available.
Office Administration and Documentation:
- Handle general office administration related to sales, including sending contracts, quotations, and service documentation.
- Ensure all sales leads, customer communications, reseller interactions, and contracts are accurately recorded and maintained.
- Maintain compliance with internal processes, documentation standards, and audit requirements.
Collaboration and Cross-Department Interaction:
- Work closely with internal teams to resolve customer and reseller issues.
- Ensure seamless communication across departments to support service delivery and customer satisfaction.
Initiative, Problem Solving, and Continuous Improvement:
- Demonstrate initiative by identifying operational inefficiencies, customer pain points, or process gaps.
- Propose practical solutions and follow through independently where appropriate.
- Take ownership of issues until resolution, ensuring accountability and service excellence.
Professional Conduct, Development, and Company Culture:
- Maintain a high standard of professionalism, communication quality, and telephone etiquette at all times.
- Actively seek feedback and participate in training to continuously improve sales, product knowledge, and customer engagement skills.
- Contribute positively to company culture by participating in team initiatives, knowledge-sharing, peer support, and internal engagement activities.
Ad-Hoc Duties:
- Perform additional duties as required, including assisting with special projects, promotional campaigns, administrative tasks, or customer support activities in line with business needs.
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ROLE OVERVIEW:
- The Service Coordinator will manage scheduling, planning, and administration for vacuum pumps and blowers.
- The ideal candidate has a strong technical background, can lead service coordination with customers, and ensures technicians, parts, quotations, and logistics are aligned for efficient field service delivery.
- Excellent organisational skills, clear communication, and technical knowledge of vacuum pumps and rotating equipment are essential.
Minimum requirements:
- Qualified Millwright trade or a National Diploma in Electrical, Mechanical, or Mechatronics Engineering.
- 8–15 years’ experience in service coordination, service administration, or technical support.
- Proven experience coordinating and managing field service technicians in an industrial or mechanical environment.
- Strong technical understanding of industrial equipment, including pumps, compressors, blowers, valves, measuring instruments, leak detectors, and vacuum pumps.
- Experience in industries such as Food Processing, Automotive, Chemical, Pharmaceutical, Plastics, Medical, Water, or Wastewater is advantageous.
- Skilled in booking, planning, and coordinating field service activities, including alignment with internal teams and supply chain partners.
- Ability to prepare service quotations, coordinate parts availability, and ensure smooth execution of field service work.
- Practical field service experience advantageous to understand site requirements.
- Good route planning and scheduling capabilities.
Personality / Soft Skills Traits:
- Strong client communication skills.
- Organised with excellent time management.
- Computer literate.
- Ability to work collaboratively with internal teams and external stakeholders.
Duties and responsibilities:
- Schedule and coordinate all field service activities for vacuum pumps and blowers.
- Manage technician calendars and efficiently allocate service work, including urgent breakdowns and reactive calls.
- Handle administration, scheduling, and documentation of service calls, ensuring job cards and reports are accurate and submitted on time.
- Coordinate and manage preventive maintenance contracts, scheduling services in accordance with contract timelines.
- Provide technicians with the necessary information and ensure the availability of spare parts in collaboration with stores and procurement.
- Arrange meetings and site visits with customers, providing proactive updates and feedback.
- Maintain records of customer equipment, applications, and site audits.
- Support field service leads, service quotations, and follow-ups to secure purchase orders.
- Potentially supervise and coordinate field service technicians, assisting with workload management and process improvements.
- Develop a basic technical understanding of vacuum pumps, compressors, and blowers.
- Deliver excellent customer service with clear verbal and written communication in English.
- Demonstrate strong organisation, planning, attention to detail, and problem-solving skills.
- Work effectively under pressure, managing multiple technicians and service jobs simultaneously.
- Utilise computer skills, including Excel and service management systems.
- Exhibit professionalism, accountability, teamwork, and a proactive, solution-oriented mindset.
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ROLE OVERVIEW:
- The GM is responsible for the effective operational, financial, and administrative management of the homeowners association.
- This role ensures that the estate is well-maintained, financially sound, secure, and managed in accordance with the HOA’s Constitution, Rules, Policies, and applicable legislation.
- The GM provides strategic leadership, oversees service providers, manages staff, and ensures a high standard of community living for approximately 200 residential stands.
Minimum requirements:
Essential:
- Diploma or Degree in Property Management, Business Administration, Facilities Management, or a related field.
- 5+ years’ experience in property, estate, hospitality, facilities, community, or HOA management.
- Working knowledge of financial processes, budgeting, and reporting.
- Strong understanding of community scheme governance, compliance, and CSOS.
Advantageous:
- Experience in managing residential estates or sectional title/HOA environments.
- Knowledge of construction, maintenance, landscaping, or security operations.
- Certification from a recognised property or estate management body.
- Conservation and environmental experience is advantageous but not required, as conservation matters are managed by a separate Wildlife NPC.
Personality Traits:
- Leadership and team management.
- Contractor and vendor management.
- Strategic planning and execution.
- Financial literacy and budgeting.
- Property and facilities management.
- Knowledge of HOA/community scheme governance.
- High integrity and professionalism.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict resolution.
- Strong organisational skills and attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Resident satisfaction focus.
- Ensuring financial stability and levy collection.
- Quality and timely maintenance and service delivery.
- Compliance with rules, legislation, and Board mandates.
- Staff and contractor performance management.
- Effective community engagement.
Duties and responsibilities:
- Act as primary liaison between the HOA Board and all stakeholders.
- Implement Board decisions, policies, and strategic objectives.
- Prepare Board meeting packs, reports, budgets, and recommendations.
- Ensure compliance with governing documents and relevant laws.
- Prepare annual budgets (operational and capital).
- Manage billing, levy collections, and debtor control.
- Monitor monthly financial reports, cash flow, and expense tracking.
- Oversee procurement, contract negotiations, and cost management.
- Ensure compliance with audit and statutory financial requirements.
- Oversee maintenance of all common property, buildings, infrastructure, and equipment.
- Manage preventative maintenance schedules and contractor performance.
- Conduct routine estate inspections and ensure timely resolution of issues.
- Ensure compliance with maintenance standards and service level agreements.
- Oversee security service providers and ensure proper enforcement of access control.
- Maintain emergency and disaster response plans.
- Identify risks and implement mitigation measures.
- Ensure compliance with health and safety requirements.
- Manage on-site employees (administrative, maintenance, grounds, or others).
- Conduct performance reviews, training, and workforce planning.
- Manage service providers (security, landscaping, cleaning, maintenance).
- Ensure service contracts are monitored and reviewed for effectiveness.
- Serve as the main point of contact for residents.
- Resolve complaints, disputes, and rule infringements professionally.
- Issue newsletters, notices, rule updates, and community communication.
- Support community events and foster positive resident engagement.
- Enforce HOA rules consistently and fairly.
- Oversee architectural guideline compliance and building approval processes.
- Maintain accurate records: plans, approvals, correspondence, minutes.
- Ensure insurance policies are adequate and claims are processed correctly.
- Maintain accurate HOA documentation, databases, and electronic systems.
- Prepare monthly operational and financial reports for the Board.
- Oversee document retention and compliance with POPIA (if applicable).
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