Sales Agent at Green Marble Recruitment

ROLE OVERVIEW: 

• The Sales Agent drives sales in the ISP, Fibre, and Telecoms sector, managing customer and reseller accounts while delivering top-notch service.
• The role involves handling inquiries, negotiating contracts, upselling hardware, and keeping the sales pipeline on track.
• Candidates must be bilingual in English and Afrikaans, have proven sales experience, strong organisational skills, and thrive under pressure while maintaining professionalism and compliance.

Please note that only candidates who meet all the requirements will be contacted for the opportunity.
Minimum requirements:

• Matric.
• Proven experience in sales with demonstrated team leadership ability.
• Experience in ISP, Fibre or Telecoms environment is essential.
• Confident in handling negotiations, objections, and customer escalations.
• Solid understanding of sales processes and pipeline management.
• High attention to detail in quotations, contracts and sales administration.
• Bilingual in English and Afrikaans, with excellent verbal and written communication skills in both languages.

Personality Traits:

• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with internal teams and external partners.
• Commercially aware with sound decision-making around pricing and discounts.
• Professional, resilient and able to perform well under pressure.

Duties and responsibilities:
Customer Query Management:

• Respond to incoming telephone calls and ticket system queries in a professional, calm, and timely manner.
• Provide accurate information regarding services, pricing, promotions, installations, and equipment.
• Handle general sales enquiries by offering appropriate solutions to ensure a positive customer experience.
• Actively listen to customer needs, confirm understanding, and communicate clearly across all channels, including calls, emails, and tickets.

Sales Process Coordination:

• Coordinate the sales process between customers, resellers, and internal teams to ensure smooth and timely service delivery.
• Facilitate communication between customers and internal teams to streamline service delivery.

Reseller Account Management:

• Manage and support reseller accounts, including new sign-ups, relocations, conversions, and account changes.
• Ensure timely and accurate processing of reseller orders and account modifications.
• Build, maintain, and strengthen reseller relationships to drive repeat business and new sales opportunities.
• Conduct regular follow-ups with resellers to understand their needs, identify growth opportunities, and maintain high satisfaction levels.

Sales Follow-Up and Pipeline Management:

• Follow up on incoming leads, reseller referrals, and enquiries to convert prospects into customers.
• Maintain an organised and accurate sales pipeline, tracking progress and ensuring timely follow-ups.
• Prioritise tasks effectively to meet turnaround times and service-level expectations.

Hardware Sales, Upselling, and Cross-Selling:

• Proactively promote and upsell hardware and related products where appropriate.
• Identify opportunities to increase revenue through cross-selling and value-added offerings.
• Ensure customers and resellers are aware of the full range of products and solutions available.

Office Administration and Documentation:

• Handle general office administration related to sales, including sending contracts, quotations, and service documentation.
• Ensure all sales leads, customer communications, reseller interactions, and contracts are accurately recorded and maintained.
• Maintain compliance with internal processes, documentation standards, and audit requirements.

Collaboration and Cross-Department Interaction:

• Work closely with internal teams to resolve customer and reseller issues.
• Ensure seamless communication across departments to support service delivery and customer satisfaction.

Initiative, Problem Solving, and Continuous Improvement:

• Demonstrate initiative by identifying operational inefficiencies, customer pain points, or process gaps.
• Propose practical solutions and follow through independently where appropriate.
• Take ownership of issues until resolution, ensuring accountability and service excellence.

Professional Conduct, Development, and Company Culture:

• Maintain a high standard of professionalism, communication quality, and telephone etiquette at all times.
• Actively seek feedback and participate in training to continuously improve sales, product knowledge, and customer engagement skills.
• Contribute positively to company culture by participating in team initiatives, knowledge-sharing, peer support, and internal engagement activities.

Ad-Hoc Duties:

• Perform additional duties as required, including assisting with special projects, promotional campaigns, administrative tasks, or customer support activities in line with business needs.