INTRODUCTION:
A luxurious, established Golf and Lifestyle Residential Estate situated in Honeydew Gauteng, boasting a Country Club with amenities such as a restaurant, bar, a gym and wellness centre, spa and hair salon, meeting rooms and conferencing facilities, is seeking an innovative and forward-thinking GENERAL MANAGER who will play a pivotal role in maintaining the estate’s reputation, financial stability and overall wellbeing. This role will report to the Board of Directors.
PURPOSE OF THE POSITION:
- Formulating and developing long term objectives for the sustainability of the Estate
- Ensuring that that all developments on and improvements to the Estate enhance value and comply with the relevant regulations
- Coordinating the efficient day-to-day management of the Estate inclusive of the Country Club
- Ensuring that the Estate is safe, secure, and maintained to the benefit of the Residents
- Ensuring the financial health of the HOA and the Country Club
- Promotion of the integrity of the brand of the Estate; and
- Build on good relations between the HOA and the Residents while ensuring that the appropriate laws, statutory regulations and Estate Rules are applied.
REQUIREMENTS:
Minimum education (essential):
- Suitable Tertiary qualification.
Minimum applicable experience (years):
- 20 years’ work experience with at least 10 years in a senior managerial position.
- Experience in Residential and Golf Estate management is NOT essential.
Responsibilities:
Leadership and Management:
- Provide strategic leadership to the HOA and Country Club team.
- Manage staff, including hiring, training, and performance evaluations.
- Foster a positive community environment and promote collaboration.
Community Operations:
- Oversee day-to-day operations, including maintenance, security, landscaping, and amenities.
- Ensure compliance with community rules, regulations, and bylaws.
- Coordinate with vendors and contractors.
Financial Management:
- Oversee the management of budgets for common areas, utilities, and services.
- Monitor expenses and financial performance.
Resident Relations:
- Interact with residents, address concerns, and maintain open communication.
- Direct and oversee communication to residents and golfing community.
- Promote a sense of community and neighbourly engagement.
Maintenance and Aesthetics:
- Ensure proper upkeep of common areas, landscaping, and facilities.
- Implement aesthetic enhancements to enhance curb appeal.
- Address any safety or maintenance issues promptly.
Legal and Governance:
- Work closely with the HOA Board of Directors.
- Assist in drafting and enforcing community policies.
- Handle legal matters related to the HOA.
Experience and skills required:
- Business management
- Project management
- Management of human resources
- A strong understanding of finance
- A working knowledge of the Companies Act would be an advantage
- An understanding of legal and governance compliance frameworks, ethics and
- processes
- An understanding of the different operations, such as security, facilities
- management and maintenance, roads and infrastructure, marketing and public
- relations, Golf Course and hospitality, IT and technical capabilities
Personal attributes:
Leadership skills:
- Strong leadership
- Clear communication
Legal and governance acumen:
- Legal understanding
- Governance knowledge
Financial management:
- Budget and financial literacy
- Resource allocation
Operational excellence:
- Property maintenance
- Vendor management
- Risk mitigation
Customer service and branding:
- Member experience
- Brand ambassador
Strategic thinking:
- Long term vision
- Innovation
People management:
- Team development
- Conflict resolution
KEY PERFORMANCE AREAS:
Strategic Goals (5%)
- Formulating and developing long term objectives for the sustainability of the
- Estate, in collaboration with the Board
- Ensuring that that all developments on and improvements to the Estate
- enhance value and comply with the relevant regulations.
- Developing and upholding the company’s culture and mission/vision; and
- Implementing strategic plans by working with senior stakeholders
Day to day service delivery (25%):
- Act as the figurative head of the organisation when communicating with members, Residents, Stakeholders and the public in general.
- Coordinate the efficient management of the Estate and the provision of the related services and make major decisions affecting the organisation.
- Lead the development and management of the organisation’s long- and short-term strategies.
- Manage the organisation’s resources.
- Appoint suitably competent Managers/Heads of Departments (HODs) when required and ensure that all Managers/HODs are held accountable for their respective departments and services including Business and Finance; Security and Risk; Operations and Compliance, Marketing and Communications; Golf and Country Club.
- Approve agreements and contracts for the organisation.
- Monitor performance standards and SLA’s for outsourced services contractors and enforce agreed standards; and Encourage constant service delivery improvements through systems, controls and work methods.
Financial Management and Administration (20%):
- Responsible for the P & L and Balance Sheet
- Responsible for the financial health of the HOA, Country Club and related facilities (including Debtors, Creditors and expenses)
- Collaborate with the Business Manager in preparing the annual budgets and submitting them to the HOA Board for approval.
- Delegate responsibility for the approved functional budgets as applicable (such as Security, Operations, Marketing & Country Club) and monitor performance against budgeted parameters.
- Obtain regular reports from the HODs and Country Club Manager, and submit quarterly and Annual Analyses and Reports to the Board
- Implement corrective action for out of budget expenditure and for ad hoc proposals.
- Monitor Capital Expenditure and ensure orders placed for Capex are delivered within the pre-approved Capex budget.
- Arrange for a structured Risk Analysis when required and institute appropriate action to prevent risk factors and minimise potential consequences.
- Ensure the health and safety/security measures in place are adequate to protect people, assets and facilities.
- Ensure that all the necessary insurance cover is in place.
Planning and Strategy (10%):
- Participate in Board meetings as required, maintaining the vision and strategic direction of the HOA and Country Club
- Delegate functional goals to the various management areas with measurable delivery targets in order to achieve the approved strategic priorities.
- Monitor ongoing performance against the agreed targets.
- Provide guidance and support to the Managers/HODs
- Collaborate with the appointed Directors regarding their areas of responsibility; and provide information, responses and support as requested by the Directors from time to time.
Managing Areas of Responsibility (10%):
- Ensure the financial integrity of the Estate is maintained through timeous and accurate monthly reporting.
- Ensure the budget process is sound and robust.
- Ensuring that the annual audit is well planned and executed by the appropriate external auditors as appointed from time to time.
- Ensure the security processes and protocols of the Estate are kept up to date and functional to maintain the safety of the Estate.
- Ensure all projects are on time and within budget and achieve the desired outcome.
- Ensure that the Estate’s infrastructure is well maintained with problems identified and repaired timeously.
- Ensure that the marketing, PR and communications of the Estate promotes the integrity of the brand.
- Ensure continuous events and promotion of Resident well-being.
- Ensure timely and informative communications with the Residents.
Country Club Management (15%):
- Ensure that the Country Club and Golf Course are well maintained.
- Ensure that Club Services, including outsourced services, meet the defined expectations.
- Ensure processes, practices and systems enhance efficiency, quality of service and profitability.
Compliance - with legislation and with Estate Rules and Regulations (5%):
- Ensure that all Estate policies, procedures and practices comply with legal and environmental requirements.
- Ensure that adequate policies are in place to guide Residents, Staff, Visitors and Contractors and that there are defined penalties for serious transgressions.
- Ensure that all relevant parties comply with the OHS legislation.
- Ensure compliance with relevant regulatory legislation.
- Ensure timeous management of Board and Member meetings with the relevant Minute Books and administration.
Human Resources Management (10%):
- Ensure compliance with all HR related legislative and regulatory requirements.
- Improve and promulgate HR Policies and Procedures
- Ensure that the various functional structures are clearly defined and that individual Managers/HODs and Staff are informed regarding the requirements of their positions.
- Ensure that Managers/HODs have clear goals and that their performance is managed in accordance with the goals.
- Develop, train, reward and retain a competent Management/HOD team in all key functions, recruiting when necessary.
- Monitor and promote collaborative work relationships within the HOA Management Team
- Convene regular management meetings; and
- Ensure that any disciplinary and poor performance issues are dealt with promptly, fairly and in accordance with labour legislation.
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