General Manager: Sales at MiWay Insurance Limited

What will you do?

• Strategically implement operational plans to achieve the required sales KPIs. The General Manager will also be responsible for improving efficiency and increasing departmental profits

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 
• Completed FAIS credits 
• Regulatory Exam – (RE 5)
• Key Individual (KI) – Essential 
• Relevant tertiary qualification (3 years qualification) - Advantageous

Essential Requirements

• Target Driven
• Forward thinker
• Must be highly proficient in dealing with clients and external partners at all levels 
• Strong Written and verbal communication skills 
• Attention to detail  
• Management skills  
• Self-motivated, inspire others  
• Problem solving skills and solution oriented  
• Flexibility 
• Ability to multi-task and cope with pressure  
• Performance management experience 
• Commitment to personal and team goals 
• Ability to apply business rules and processes 
• Provide technical guidance to team members 

Responsibilities
Continuous business improvement strategies

• Implement growth strategies for the department
• Improve call centre sales efficiencies and increase departmental profits
• Drive sales while optimizing the operation

Operations Management

• Driving and achieving monthly targets
• Responsible for implementing growth strategies for the department
• Leading and directing the entire department
• Develop a comprehensive sales and distribution strategy to maximize opportunities.
• Investigate factors impacting performance and implement action plans.
• Leverage innovations to maximize revenue of traditional and digital assets and products.
• Direct the team in generating proposals that define a clear path to client satisfaction and revenue growth
• Ensure that the overall area of responsibilities people indicators such as absenteeism, turnover, discipline, culture and employee employment, these areas should be maintained and remain healthy. 
• Develop a work schedule (short or medium term) in order to achieve planned commitments
• Plan, schedule and review workload to improve productivity, and the ability to measure results against targets

Reporting and Data Analysis

• Analyze data to identify trends and risks
• Conduct research by using data 
• Creating and submission of required reports 

Stakeholder Engagement

• Engage and communicate with key stakeholders across the organization and consolidate inputs that are needed to achieve results.
• Identify key stakeholders and build positive relationships.

Comprehension of Business Benefits

• Develop and manage the delivery of a strategy to evaluate and realize the business benefits and identify key plans to maximize on these
• Do market analysis and research to spot new opportunities
• Investigate factors impacting performance

Costing and Budget Planning

• Accountability of the budget and costing of operations in accordance with the yearly budget
• Plan for the annual budget of the department/ business area you support. 

Leadership, People and Building Capability

• Drive staff engagement across the business
• Lead and direct the team to be able to reach operational efficiencies.
• Communicate the plan and strategy needed in order to successfully implement the departments strategy and business plan within your team. 
• Encourage your management team to commit to reaching a common goal and achieve departmental business goals
• Work with established development framework to build your own capabilities and those of direct reports
• Provide a quarterly analysis with a gearing plan to HR and L&D in order to support organizations demand on training and recruitment needs
• Establish own goals as well as team goals then implement a plan to track progress and measure accordingly to support and improve work performance.  
• Responsible for ensuring disciplinary code and procedures are enforced.

Minimum Experience Required

• 10 or more years insurance experience (Call centre experience)
• 5 or more years’ experience in managing others (Senior management experience) 
• Proven Sales Management track record 
• Solid understanding of Sales systems and applicable processes 
• Must have a proven track record of optimising sales and creating efficiencies
• Must be able to formulate and implement strategic objectives
• Solid knowledge and experience with planning and budgeting
• Strong analytical capabilities
• Ability to motivate and drive Sales performance
• Proficient in excel

Technical Competencies

• Action Planning
• Commercial and Business Acumen
• Computer Skills
• Writing Skills
• Presentation creation and skills
• Reporting 
• Data collection and analysis

Personal Attributes

• Builds effective teams - Contributing through others
• Decision quality - Contributing through others
• Directs work - Contributing through others
• Business insight - Contributing through others

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others