General Manager: Technical Service Delivery at Ovations Technologies

• In this role, you will take full strategic and operational ownership of the Group Fintech Technology documentation framework. As the primary custodian of their central repository, you will build and enforce an audit-ready, single source of truth across all IT functions. If you are a self-driven Information Governance professional with deep SharePoint/M365 architecture experience and a knack for creating order out of chaos, this high-impact contract is for you.

Core Responsibilities

• Framework Ownership: Establish and enforce the strategy, taxonomy, naming conventions, and metadata standards for all IT documentation.
• Quality Gatekeeping: Manage the end-to-end document review, approval, and sign-off workflows. Block non-compliant documents prior to publication.
• Repository Custodian: Maintain the central SharePoint/M365 ecosystem as an audit-ready, single source of truth; migrate and clean up legacy local files.
• Audits & Compliance: Conduct regular compliance reviews across functions and Opcos, owning the escalation path for document-quality bottlenecks or risks.
• Reporting: Build tracking dashboards and report documentation health directly to the GM: Technical Service Delivery.

Minimum Requirements

• Education: 4-year degree in Information Management, IT, Computer Science, or Engineering.
• Experience: 5–7 years in document control, records management, or information governance.
• Domain: At least 3 years inside a technology, financial services, or highly audited ecosystem.
• Systems: Deep hands-on administration of SharePoint / M365 governance (metadata, retention labels, automated approval flows) and Jira.
• Bonus: ISO 15489, ITIL Foundation, or Microsoft M365 certifications.