General Manager - Tygerberg Campus at Stellenbosch University

Duties    
General Management

• Providing leadership and management support to the staff (x3, including Group Exercise Instructors) at Maties Gymnasium.
• Identifying shortcomings and providing training to staff to overcome these shortcomings, in line with the overall Maties Gymnasium training needs and requirements.
• Providing effective training to all staff to effectively deal with all customer queries, complaints and general conflict that might arise from time to time.
• Ensuring that Standard Operating Procedures (SOP's) are developed, established and implemented within the Gymnasium in conjunction with the Executive Manager.
• Implementing, managing and monitoring all financial and general administration systems.
• Proactively communicating all gymnasium and equipment related matters to all members when needed.
• Overseeing the general preventative and corrective maintenance of all gymnasium equipment as well as of the facility (premises).
• Taking full accountability of the Health and Safety portfolio of Maties Gymnasium Tygerberg.
• Ensuring that the Gymnasium is clean and hygienic at all times (including the change rooms).
• Building strong, positive relationships with all departments at Tygerberg Campus, TSS, SUNCOM, SRC and Maties Sport.

Sales Administration

• Assisting the General Manager- Maties Gymnasium- Stellenbosch, in creating and establishing sales processes and procedures specific to the Maties Gymnasium Tygerberg Campus.
• Proactively managing all sales, communication and marketing activities of the Gymnasium.
• Managing and monitoring the successful implementation of all sales strategies.
• Ensuring daily contract administration of all new sales and the reconciliation thereof.
• Configuring daily, weekly, and monthly statistical reports regarding sales, membership base and usage of the facility (including the aerobics classes). 

Financial Administration

• Completing monthly reconciliations of all revenue received in the General Ledger and uploading it onto MS Teams.
• Updating, monitoring and reconciling the monthly Membership Cancellation Registers.
• Updating, monitoring and reconciling monthly General Ledger files and Procurement Registers.
• Managing the overall expense budgets.

Job Requirements       

• Relevant tertiary education.
• At least five years' working experience.
• Computer literate (Microsoft Windows and particularly Excel).
• Excellent planning, administrative, organisational and reporting skills.
• Exceptional customer service skills.
• Strong interpersonal skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• The ability to thrive in a team within a diverse work environment.
• The ability to take initiative.
• Effective conflict management skills and techniques.
• Availability and willingness to work after hours and on weekends.