Glazier - PG Glass (George) at PG Group

SCOPE and PURPOSE OF THE ROLE:

• To provide a professional glazing service on customer’s premises by handling all types of glass and other glazing materials, cutting and rimming of glass and securing of glass and other glazing materials in windows.

KEY RESPONSIBILITIES:
Customer Service:

• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean, presentable current corporate wear.

Load & Glazing:

• Load according to work orders, accurate sizes, glass and quantity.
• Make sure that there are documents for all glass loaded and that the load is correct.
• Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.
• Accurately measure up jobs for glazing and aluminum jobs – handling intricate silicone, etc.
• Run putty, cut back the putty.
• Assist with the cutting of glass to size at the Fitment Centre and on site when necessary.
• Erecting of scaffold and scaffold board and trestles up to and including the first floor.
• Responsible for the safety of the Glazing Team on site.
• Assist with tidying up when the job is complete and clean up all broken glass..
• Assist with the loading and off loading of goods.
• Ensure quality of workmanship, company’s equipment and tools.
• Assist Fitment Centre Management with reasonable tasks as and when required.

Delivery:

• Follow schedule and meet lead times.
• Notify scheduler and customer of any delays.
• Offload glass onto swept area.
• Off load the full order.
• Pack the order neatly and carefully.
• Get PODs (Proof of delivery) signed by the customer.
• Collect any monies due on COD (Cash on Delivery) orders as well as excess monies.
• Hand documents and money to office on return.

Reporting:

• Report back on a daily basis.
• Report all customer problems and or complaints to the Fitment Centre Manager.
• Report all breakages.
• Report any accident to Fitment Centre Manager immediately.
• Report any vehicle problems.
• Responsibility to report on any fraud to KPMG

Assist:

• Be willing an available to assist the Fitment Centre whenever needed or requested.

Housekeeping:

• Be presentable and maintain the PG Glass image.
• Take good care of equipment / tools as per the weekly checklist.

Safety:

• Adhere to all safety standards and procedures in that must conform with company regulations and traffic laws. 

Driving:

• Ensure that you have a valid driver’s license.
• Ensure that the vehicle is always licensed.
• No vehicle abuse inter alia: fuel, speeding and personal use. 

KPI 

• Driver's license
• Mobile phone
• Mobility/ability to travel to work at FC in region
• Comply to medical requirements annually (inherent requirements)
• Ability to read and write
• Safety 1
• Glass handling
• Loading
• Cutting & Snapping
• Customer Care
• Measuring
• New Glazing
• Repair Glazing
• Basic Glazing regulations
• SMARTGLASS
• Shop front repairs
• Settling Block
• Aluminum Glazing
• Mirrors
• Safety 2
• One man on site cutting
• Shower door
• Patio door
• Advanced Building regulations
• Balustrades
• Flush Glazing
• Skylights
• Stack away door installation
• Alum Fabrication