PG is the name for glass in Southern Africa. Established in Cape Town in 1897, the group produces, distributes and installs automotive glass, building glass, aluminium frames and window film solutions. The PG Group is a significant worldwide player.
The PG Group is committed to investing in South Africa and people. All companies in the group participate a...
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Main Job Purpose
- To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.
Main Objectives
- Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business.
- Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
- Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low-effort experience.
- Utilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed.
- Accurately order stock according to work schedules, following the buy-out procedures to avoid delays in rendering services to customers and maintain the highest possible standard.
- Adhere and comply with any other reasonable work requests from PG Glass Management.
Critical Job Requirements
Qualification(s)
Knowledge
- Computer Literacy
- Excellent Telephonic Skills
- Excellent Interpersonal Skills
- Excellent Customer Service
Skills
- Microsoft Office (especially Outlook and Excel)
- Identify and solve problems
- Interpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers)
- Analyse and improve service delivery methods
- Strong telephonic communication
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Main job purpose
- To co-ordinate, plan, control and lead the technical aspects of the production processes in Pre-Lamination in order to timeously produce an acceptable quality product at optimum productivity levels by reducing inefficiencies and driving customer satisfaction in line with business requirements and objectives.
Main Objective
- Manage and maintain production area in line with quality requirements and standards to ensure production plan is achieved by maximising machine and labour utilisation and ensuring the effective management of live visual boards.
- To ensure quality standards are maintained through daily FPA result reviews, ensure adherence to ISO Quality Standards and that the workforce is trained on quality procedures to ensure customer satisfaction.
- To ensure that direct labour costs and variable costs are controlled within budget in order to achieve overall business plan whilst driving efficient improvement.
- To establish, monitor and control operating budgets to ensure efficient cost control and to compile budgets annually from zero base and submit to the Operations Manager for necessary action.
- Responsible for ensuring that all new equipment installation and processes are aligned to all Shatterprufe safety standards.
- To ensure all employees in area are trained on safety and housekeeping standards and to ensure corrective/ preventative measures are implemented in accordance to safety standards to ensure a safe working environment.
- To drive continuous improvement programs in order to reduce loss, downtime and increase process capability to maintain competitiveness.
- Provide support to Site Operations Manager by ensuring special studies are conducted in order to provide product flow improvements and advise on the efficient utilization of Plant resources.
- Responsible for identifying appropriate Value Added Projects for the site, ensuring appropriate tools are used and the appropriate manufacturing execution and control systems are in place to execute the Value Added Projects.
- Responsible for leading manufacturing area and keeping site updated with regards to new technologies and developments within the technical field, ensuring continuous improvement of Plant operations and cost saving initiatives.
- Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
- To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes to drive capability in business.
Critical job requirements
- Grade 12
- Relevant qualification in Operations Management or technical field of study (or Equivalent)
- 8 years’ experience in a Production or Process leadership role or equivalent
- 3 years’ experience in a continuous manufacturing environment
- 5 years solid technical experience in a manufacturing environment
- 5 years management experience
- 5 years’ experience within automotive industry
Knowledge
- PPAP/APQP
- Standard Operating Procedures
- Analytical Fault Detection
- Working knowledge of SPC,FMEA and SOP's
- OSHACT
- Knowledge of ISO Quality Systems
- Laminating Glass Technology
Skills
- Ability to plan, draft, sign and develop projects for Continuous Improvement
- CAPEX management
- Good communication skills across all levels
- Good internal and external customer orientation
- Attention to detail
- Strong Problem Solving and diagnostic approach
- Strong Planning ability
- Leadership Skills
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Main Job Purpose
- Manage, coach, and mentor agents and teams to ensure achievement of set, communicated, and tracked key performance indicators (KPIs) and behavioural standards. The goal is to support the achievement and exceeding of company objectives while delivering an high-quality customer experience.
Main Objectives
- Ensure agent and team achievement against set KPI targets through effective performance tracking, coaching, and performance management to deliver an exceptional customer experience and meet business objectives.
- Ensure quality standards are strictly adhered to in line with the Contact Centre quality framework, and arrange training and coaching where required.
- Submit regular, accurate, and timely reports to management to track performance and identify opportunities to improve performance and customer experience within the Contact Centre.
- Train, develop, and coach agents based on identified business training needs to equip them with the knowledge, skills, and abilities required to deliver a low-effort customer experience while complying with standards and processes.
- Analyse customer complaints related to incorrect part identification and, in collaboration with the parts specialist, implement corrective action training to minimise business risk, improve performance, and promote first-call resolution with exceptional customer service.
- Effectively manage, motivate, and hold staff accountable through performance management feedback mechanisms and disciplinary procedures. Develop and mentor employees in line with standard PG processes to ensure optimal performance.
Critical Job Requirements
Qualifications
- Grade 12
- Supervisory Management Diploma or Certificate
Knowledge
- National Deals
- DPS
- Effective Team Management
- Product knowledge (Building and Automotive)
Skills
- Customer Relationship Management
- Business Acumen
Experience
- Minimum of 4 years’ overall relevant experience
- At least 2 years of this experience must be in a second-in-charge (2IC) role to a Team Leader
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SCOPE and PURPOSE OF THE ROLE:
- To ensure that the highest level of PG Glass Fitment Centre standards is maintained when fitting of film is done. To ensure that correct measurements are taken, the correct administration procedures are followed and the safe handling of film is done.
KEY RESPONSIBILITIES:
Customer Service:
- Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
- Ensure that you are always polite, friendly and helpful to customers and staff.
- Develop the habit of excellence to ensure the delivery of superior customer service.
- Must be able to strip door panels and interior upholstery panels for film application.
- Must be able to cut and apply safety film to all makes of motor vehicles.
- Must be able to successfully apply decorative and solar control film to building glass applications.
- Must be able to successfully apply film to all windows on at least 3 vehicles per day
- During a six month period of time, the ratio of comebacks a maximum of three.
Loading:
- Load according to works orders, precise size, correct film, precise quantity.
- Make sure that there are documents for all film products loaded and that the load is correct
- Ensure that the film is clean and presentable, not damaged, correctly packed and tied to the vehicle.
Delivery:
- Follow schedule and meet lead times.
- Notify scheduler and customer of any delays.
- Offload film onto swept area.
- Off load the full order.
- Pack the order neatly and carefully.
- Get PODs (Proof of delivery) signed by the customer.
- Collect any monies due on COD (Cash on Delivery) orders.
- Hand documents and money to office on return.
Reporting:
- Report back on a daily basis.
- Report all customer problems and or complaints to the Fitment Centre Manager.
- Report all breakages/ damages to film.
- Report any accident to Fitment Centre Manager immediately.
- Report any vehicle problems and do standard weekly checklists on vehicle maintenance
- Responsibility to report on any fraud to KPMG
Assist:
- Be willing an available to assist the Fitment Centre whenever needed or requested.
Housekeeping:
- Be presentable and maintain the PG Glass image.
- Take good care of equipment / tools as per the weekly checklist.
Safety:
- Adhere to all safety standards and procedures in that must conform with company regulations and traffic laws.
Driving:
- Ensure that you have a valid driver’s license.
- Ensure that the vehicle is always licensed.
- No vehicle abuse inter alia: fuel, speeding and personal use.
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SCOPE and PURPOSE OF THE ROLE:
- To provide a professional glazing service on customer’s premises by handling all types of glass and other glazing materials, cutting and rimming of glass and securing of glass and other glazing materials in windows.
KEY RESPONSIBILITIES:
Customer Service:
- Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
- Ensure that you are always polite, friendly and helpful to customers and staff.
- Develop the habit of excellence to ensure the delivery of superior customer service.
- Always wear clean, presentable current corporate wear.
Load & Glazing:
- Load according to work orders, accurate sizes, glass and quantity.
- Make sure that there are documents for all glass loaded and that the load is correct.
- Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.
- Accurately measure up jobs for glazing and aluminum jobs – handling intricate silicone, etc.
- Run putty, cut back the putty.
- Assist with the cutting of glass to size at the Fitment Centre and on site when necessary.
- Erecting of scaffold and scaffold board and trestles up to and including the first floor.
- Responsible for the safety of the Glazing Team on site.
- Assist with tidying up when the job is complete and clean up all broken glass..
- Assist with the loading and off loading of goods.
- Ensure quality of workmanship, company’s equipment and tools.
- Assist Fitment Centre Management with reasonable tasks as and when required.
Delivery:
- Follow schedule and meet lead times.
- Notify scheduler and customer of any delays.
- Offload glass onto swept area.
- Off load the full order.
- Pack the order neatly and carefully.
- Get PODs (Proof of delivery) signed by the customer.
- Collect any monies due on COD (Cash on Delivery) orders as well as excess monies.
- Hand documents and money to office on return.
Reporting:
- Report back on a daily basis.
- Report all customer problems and or complaints to the Fitment Centre Manager.
- Report all breakages.
- Report any accident to Fitment Centre Manager immediately.
- Report any vehicle problems.
- Responsibility to report on any fraud to KPMG
Assist:
- Be willing an available to assist the Fitment Centre whenever needed or requested.
Housekeeping:
- Be presentable and maintain the PG Glass image.
- Take good care of equipment / tools as per the weekly checklist.
Safety:
- Adhere to all safety standards and procedures in that must conform with company regulations and traffic laws.
Driving:
- Ensure that you have a valid driver’s license.
- Ensure that the vehicle is always licensed.
- No vehicle abuse inter alia: fuel, speeding and personal use.
KPI
- Driver's license
- Mobile phone
- Mobility/ability to travel to work at FC in region
- Comply to medical requirements annually (inherent requirements)
- Ability to read and write
- Safety 1
- Glass handling
- Loading
- Cutting & Snapping
- Customer Care
- Measuring
- New Glazing
- Repair Glazing
- Basic Glazing regulations
- SMARTGLASS
- Shop front repairs
- Settling Block
- Aluminum Glazing
- Mirrors
- Safety 2
- One man on site cutting
- Shower door
- Patio door
- Advanced Building regulations
- Balustrades
- Flush Glazing
- Skylights
- Stack away door installation
- Alum Fabrication
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Main job purpose
- Drive and manage the day to day relevant engineering maintenance activities to ensure that the plant runs safely with maximum reliability.
Main Objective
- Ensure adherence to safety and legal requirements as per the OHS Act for plant machinery, maintenance activities, projects and contractors.
- To implement and drive continuous improvement and cost saving initiative projects and to ensure the optimal utilisation of materials, spares and services.
- Drive the maintenance strategy, objectives and tactics in line with business requirements through available resources (People, cost, equipment, spares and systems).
- Provide technical support and mentor team members on discipline specific infrastructure, equipment and standards.
- Perform root cause failure analysis on critical equipment and or system failures, identify, recommend and implement corrective measures.
- Manage and drive the risk assessment process and ensure that team members are trained on work instructions and SOPs.
- Responsible for the effective development and management of staff through a performance review processes and by identifying training needs.
- Ensure optimum performance and reliability of the plant and equipment by managing and coordinating the activities of the maintenance team and contractors through SAP PM system.
Critical job requirements
- Grade 12
- N6 Mechanical Engineering
- 5 years experience in a Manufacturing environment
- 3 - 5 years experience in a management level
- Experience in Manufacturing/ Technical Industry
Knowledge
- Knowledge of preventative maintenance techniques and their application
- Knowledge of relevant legislation (including OHS Act)
- Knowledge of Mechanical systems
- Knowledge of Supply Chain & Spares management
Skills
- Business Acumen
- People Management & Leadership Skills
- Interpersonal skills
- Conflict Management
- Computer Proficiency (MS Office)
- Project Management Skills
- Negotiating Skills
- Presentation and facilitation skills
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Main Job Purpose
- To manage the front desk of a Fitment Centre by providing professional operational support and general business guidance to customers and staff. The role ensures compliance with corporate identity, operating standards, business processes, and procedures. The incumbent is responsible for the accurate processing and administration of all internal sales and assumes a guiding and leadership role in the absence of the Fitment Centre Manager.
Main Objectives
- Contribute to the achievement of company budgets through effective stock control, sales generation, sound cash management, and strict adherence to company processes to ensure sustainable profitability and growth.
- Accurately and timeously process claims by liaising with customers regarding correct excess amounts and collecting payments to meet daily KPIs and prevent financial losses.
- Ensure best administrative practices are consistently applied, particularly regarding stock control and ordering processes, to deliver a low-effort customer experience.
- Effectively utilise the service centre scheduling system to maximise fitter productivity, achieve targeted jobs per fitter per day, and manage customer expectations.
- Accurately order stock in line with work schedules and buy-out procedures to prevent service delays and maintain high service standards.
- Adhere to and carry out any other reasonable work-related instructions from PG Glass Management.
- Secure end-of-day and split reports, analyse variances, and escalate discrepancies to management to ensure compliance and minimise financial risk.
- Upskill and develop counter staff by identifying training needs, providing over-the-shoulder coaching, and liaising with management to enhance customer service through skills and knowledge sharing.
- Identify and escalate potential service detractors that could negatively impact Net Promoter Scores (NPS), KPIs, and the overall low-effort customer experience.
Critical Job Requirements
Qualifications
- Grade 12
- General Management Level 4 / Supervisory Development Certificate
Knowledge
- Functional knowledge of SAP
- Computer literacy
- Excellent customer service knowledge
- Strong product knowledge within the automotive and building glass industry
Skills
- Excellent interpersonal and communication skills
- Strong telephonic skills
- Problem-solving and analytical skills
- Ability to identify and implement improved service methods
- Business acumen
- Leadership skills
- Self-starter with high levels of initiative
Experience
- Minimum of 5 years’ work experience with a strong customer service focus
- At least 2 years’ Fitment Centre experience within PG Glass as a Customer Service Consultant
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Main job purpose
- To ensure the efficient management of raw materials, production planning, and outbound logistics so as to drive production efficiency and maintaining 100% delivery performance at optimal stock levels.
Main Objective
- Manage finished goods inventory to ensure customer supply and demand is met in line with agreed standards and time frames.
- To ensure effective planning of the plant in line with production orders so that agreed OEE targets are met.
- To ensure minimum stock levels are maintained and readily available for use in production in order to control costs and avoid stoppages.
- To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes to drive capability in business.
- Ensure that effective communication is in place within customers and production to eliminate any unnecessary surprises to parties and to grow trust relationships.
- Drive and maintain agreed raw material holdings and ensure that obsolete stock is closely managed to support site business and financial targets.
- Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
- Drive customer confidence through active support and effective management of all quality related issues.
- To ensure compliance with customer-specific systems and requirements, including audits, to ensure customer satisfaction.
Critical job requirements
- Grade 12
- Degree in Logistics or related field
- 8 years experience in Logistics and Planning
- 5 years management experience
- 5 years experience in an automotive component manufacturing environment
Knowledge
- Good understanding of production planning, material and warehousing.
Skills
- Computer skills
- Interpersonal skills
- Problem solving skills
- Decision making skills
- Analytical skills
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Scope and Purpose of the role:
- To lead & effectively manage the Cold End operations and ensure the constant achievement of PFG targets and standards through the effective optimisation of human resources, financial resources, equipment and systems & by ensuring compliance with all applicable legislation.
Key Responsibilities:
- Optimise productivity, ensure that Cold End parameters are controlled to the required targets by adhering to work instructions, safe work procedures and Standard Operating procedures.
- Ensure that there is full staff complement at the start of the shift for effective operation of the line.
- Feedback to line management by reporting all the events and losses of the day to ensure that management is kept abreast of the line performance.
- Taking responsibility on all industrial relations matters in line with the company's disciplinary code of conduct to ensure consistent application of the rules.
- Identity training needs and train personnel for multiskiling, job rotation and succession planning.
- Ensure World Class Manufacturing pillars are in place and achieve targets as per team work, VPM, Focus Improvement and 5S principles.
- Maintain SHERQ standards by ensuring compliance to health and safety rules, monthly safety inspection, risk and task observation, incident/accident investigation to strive for a downward trend on LTIFR and IFR targets.
Qualifications:
- Grade 12
- National Diploma/ Degree in Science/Engineering/Production Management will be an advantage
- All Cold end competencies
Skills:
- Leadership skills
- Strategic, creative & analytical thinking
- Knowledge about Autonomous maintenance
- Business Acumen
- Assertiveness & decision making Skills
- Industrial Relations Skills
- Problem Solving Skills
- As this position is exposed to extreme heat conditions we do require the successful incumbent to be medically and physically fit
Knowledge:
- Glass Manufacturing process
- Computer Literacy particularly SAP
- Glass Manufacturing
Experience:
- 3 Years Experience in Cold End Environment
- Supervisory Experience
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Main Job Purpose
- PG Glass, part of the PG Group, is currently building a talent pool aimed at offering future employment opportunities through various learning programmes. These include limited to YES Programme, Learnerships, Graduate Programmes, etc.
Main Objective
- Contact Centre Trainee: We are looking for a friendly, articulate, and customer-focused Contact Centre Agents to join our team. In this role, you will be the first point of contact for customers, handling inbound calls, emails, and other communication channels. Your goal is to provide excellent service, resolve queries efficiently, and ensure a positive customer experience.
- Autoglass Trainee: We are looking for a skilled and customer-focused Autoglass Technician to join our team. The successful candidate(s) will be responsible for installing, repairing, and replacing automotive glass on a variety of vehicles. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality service.
- Customer Service Consultants: We looking for delegates to manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the absence of a Fitment Centre Manager.
- Human Resources & Finance Trainee: Support HR & Finance with administrative and operational tasks.
Critical Job Requirements
Qualification(s)
HET qualifications
- Degree/Diploma Business Management.
- Degree/Diploma Operations Management.
- Degree/Diploma Retail Management.
- Degree/Diploma Marketing Management.
Nated qualifications
- Management Assistant N6.
- Business Management N6.
- Office Management N6.
- Supply Chain Management N6.
- Engineering Studies (Fitting & Turning) N6.
- Human Resources Management N6.
- Financial Management N6.
- Call Centre related qualifications.
Skills
- Excellent Interpersonal skills.
- Excellent telephonic skills.
- Business Expertise.
- Providing an efficient service to customers.
- Exceptional computer literacy.
- High attention to detail.
- Exceptional organizational skills.
- Accuracy and efficiency in completing tasks.
Additional Information
- Must be a South African citizen.
- Age between 18–29 years (must already be 18).
- Never registered on a YES4Youth programme before.
- Currently unemployed.
- No criminal record.
- High attention to detail, accuracy, and efficiency.
- Self-motivated with a high level of initiative.
- A driver’s license is advantageous (but not mandatory).
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Main job purpose
- To provide efficient and effective HR support with specific focus on compliance, reporting, administration, and HR system integrity to ensure effective delivery and support of HR services and to develop generalist HR Skills.
Main Objective
- To provide support to the HR team to ensure that goals and strategic plans are achieved through effective teamwork.
- To support effective and efficient HR system administration to ensure accurate, up to date information is available to the business.
- To provide accurate and timeous reports in line with requirements and to continually evaluate for effective and improved methods of reporting.
- To support with required recruitment and drive the take-on process to ensure optimum applicant experience and sound placement practices in line with prevailing policies and procedures.
- To manage and support projects in line with HR Strategy and business support initiatives.
- To provide support and guidance on ER matters in line with company policy and legislation.
- To drive continuous improvement in all aspects of HR to support efficiency, sound customer relations and optimum service delivery to Shatterprufe.
- To provide support to the HR team to ensure that goals and strategic plans are achieved through effective teamwork.
- To drive effective relationship management with colleagues, peers and management to ensure that professionalism is maintained and delivery in line with commitments is managed.
- To ensure sound knowledge of applicable legislation in order to provide support and guidance to stakeholders.
- Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
Critical job requirements
- Grade 12
- Degree/Diploma in Human Resources, Labour Law or Industrial Psychology
- 4 years relevant HR work experience
- 2 years in a manufacturing environment
Knowledge
- Knowledge of HR systems
- Knowledge of WSP, ATR, EE and BBBEE reporting
- Knowledge of related legislation
Skills
- Analytical skills
- Communication skills (verbal and written)
- Multi-tasking
- Driven
- Microsoft office
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SCOPE AND PURPOSE OF THE ROLE
- To provide professional, efficient and effective administrative support and technical services in line with the strategic objectives of the Company, that will contribute towards a positive customer experience.
KEY RESPONSIBILITIES OF THIS ROLE:
- Provide professional operational and technical support in executing service and experience delivery to customers and stakeholders
MAIN ACTIVITIES OF THIS ROLE:
- Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
- Adhere to all other reasonable requests issued by Management.
- Comply to company procedures including Health and Safety
- Assist with operational / execution support activities and tasks such as, but not limited to:
- Doing electronic or manual Vehicle Inspection Certificates (VIC’s)
- Vehicle pre- and post-inspections
- Chip repairs as appropriate
- General administration, filing, sorting of paperwork, invoicing
- Answering phone calls, welcoming customers, attending to office duties
- Activities that support exceptional customer experience
- Continuous learning and development
AUTOGLASS FITMENTS
- Contribute and assist towards ensuring that the highest level of PG Glass Fitment Centre standards are maintained when the fitting of automotive glass is done.
- Support experienced resources to execute duties and learn skills and experience in practical and real execution of tasks.
QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:
Qualifications:
- Further Educational Training (FET) / Technical Vocational Educational Training (TVET) qualification
Knowledge and Experience:
- Low Effort Customer Experience (LEX) and/or customer experience / journey knowledge
- Previous work experience in customer and/or service environments advantageous
- A strong focus on customer service
- Technical Knowledge and experience pertaining to chip repairs and/or Autoglass Fitments
Skills:
- Verbal and written literacy: Proficiency to read, write and converse in English
- Numeric literacy
- Ability to use a variety, products,tools and smart devices.
Attributes:
- Customer and service centric
- Detail-oriented
- Task focused
- Proactive
- Disciplined
- The ability to be mobile within geographical area
- The ability to travel independently
- The ability to work shifts
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Main Job Purpose
- To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.
Main Objectives
- Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business.
- Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
- Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low-effort experience.
- Utilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed.
- Accurately order stock according to work schedules, following the buy-out procedures to avoid delays in rendering services to customers and maintain the highest possible standard.
- Adhere and comply with any other reasonable work requests from PG Glass Management.
Critical Job Requirements
Qualification(s)
Knowledge
- Computer Literacy
- Excellent Telephonic Skills
- Excellent Interpersonal Skills
- Excellent Customer Service
Skills
- Microsoft Office (especially Outlook and Excel)
- Identify and solve problems
- Interpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers)
- Analyse and improve service delivery methods
- Strong telephonic communication
Method of Application
Use the link(s) below to apply on company website.
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