Administrator: Office Support at The South African Revenue Service (SARS)

Job Purpose

• To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity

Education and Experience

• Relevant Higher Certificate (NQF 5), 2 years Office Administration experience

Alternative Education and Experience:

• Senior Certificate (NQF 4), 3 years Office Administration experience

Job Outputs:

Process

• Coordinate and track stock of office supplies and equipment in collaboration with relevant business units and place orders when necessary.
• Use electronic and manual filing system to retrieve, track and file documents.
• Assist and support management regarding various management, contractual and administrative tasks where relevant.
• Assist with functional and administrative tasks and procedures relating to the functional area.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Administrative Support
• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Quality Control
• Record Maintenance
• Reporting
• Service Delivery
• Standard operating procedure compliance

Deadline:7th August,2026