Careers at The South African Revenue Service (SARS)

Job Purpose

• To effectively process allocated estate debt management cases within specific turn around time and in line with relevant policies and procedures.

Education and Experience

Minimum Qualification & Experience Required 

• Higher Certificate (NQF 5) in Taxation, Debt Management or Estates and 3 years’ experience in a tax debt management or estates management environment. (Tax Product: Estates knowledge: Knowledge of estates, application and guidance thereof.)

Alternative

• Senior Certificate (NQF 4) and 4 years’ experience in tax debt management or estates management environment. (Tax Product: Estates knowledge: Knowledge of estates, application and guidance thereof.)

Job Outputs:

Process

• Analyse and interpret Liquidation and Distribution accounts in order to assess tax liability.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Ensure accurate capturing of clients information in order to reduce the estates debt book.
• Finalise all allocated debt management cases within the turn around times leading to the reduction of the debt book.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialistion.

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and integrity
• Organisational awareness
• Respect
• Stakeholder Engagement and Management
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Data Management
• Debt Management
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• Standard Operating procedure compliance
• Tax Knowledge

Deadline:5th August,2026

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Job Purpose

• To maintain Regional Corporate Real Estate (CRE) buildings/infrastructure by ensuring that all operational maintenance and facilities objectives are achieved

Education and Experience

Minimum Qualification & Experience Required 

• Basic Literacy with 2 Years Cleaning experience in an office environment

Job Outputs:

Process

• Assist with arrangements and serve tea/coffee for official meetings and be responsible for clean water, glasses, and bottles in conference rooms.
• Assist with completion of the order/ stock requisition in respect of short kitchen stock and unpack stock when it arrives.
• Perform cleaning duties according to agreed quality standards and time parameters.
• Prepare all serving utensils, food, and beverages prior to the commencement of meetings and clean up after an event (clearing and washing up).
• Prepare tea and other refreshments for meetings and functions when required.
• Serve tea and coffee on time and control kitchen stock [coffee, tea, milk, sugar, cleaning materials, etc] and update responsible person when stock levels are low.
• Wash dishcloths and wash kitchen cupboards, fridge, microwave oven when necessary.
• Adhere to and apply changes to own work processes as instructed.
• Communication of progress on requests.
• Ensure quality of work content, minimise mistakes and improve quality and service.
• Plan and organise own work tasks within area of work.
• Report on daily task activities to provide timely information for decision making.
• Resolve problems and report issues.

Governance

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Ask for support or training to improve the quality and standard of own work.
• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.

Finance

• Perform own work well to reduce costs and save money.

Client

• Understand job service requirements in order to meet client expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Reporting

Deadline:5th August,2026

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Job Purpose

• To provide expertise, advise and support to develop operational implementation plans and/or associated service delivery processes by aligning technical and language editions strategies in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree in Language Practice with applicable majors at NQF 7/ Advanced Diploma (NQF 7) AND 5-7 years' experience as a Language Editor, Editing & Proof-Reading services of which 2-3 years is at a technically skilled level.

ALTERNATIVE

• A Senior Certificate (NQF 4) AND 10 years’ experience as a Language Editor, Editing & Proof-Reading services, of which 2-3 years is at a technically skilled level.

Minimum Functional Requirements

• Functional experience in Editing and Proof-reading service.
• Database development and maintenance.
• Basic research skills.

Job Outputs:

Process

• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Plan and organise own work tasks within area of work.
• Monitor and engage on possible violations of procedures and standards regarding communication organisational corporate identity.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Implement the SARS writing style Guide

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders

Behavioural competencies

• Accountability (V) - The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
• Adaptability - Adaptability is the willingness to alter behaviour, opinions or actions in the light of new information.
• Analytical Thinking - Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way
• Attention to detail - The ability to take all relevant details into account to ensure that a task is completed to required standards.
• Commitment to Continuous Learning - Commitment to continuous learning is the commitment to think about current and future development needs
• Communicating with Impact - Communicates effectively in both the written and verbal format. Delivers clear, succinct messages and ensures understanding of others message
• Conceptual Ability - The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
• Creativity - Degree, to which one analyses problems, makes decisions and thinks innovatively.
• Expertise in Context - Degree to which one possesses definitive technical and or fundamental understanding of the business
• Fairness and Transparency (V) - Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.
• Honesty and Integrity (V) - The quality of being upright, truthful, sincere and freedom from deceit or fraud (H). Guided by values, ability to demonstrate moral judgement and doing the right thing consistently (I).
• Initiative - Refers to the identification of a problem, obstacle, or opportunity and taking action
• Organisational Awareness - Knowledge of own organisations, policies, procedures, services, products and business operating model
• Problem Solving and Analysis - Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
• Trust (V)- Displays commitment to organisational values and personal trust
• Respect (V) - Firm belief in the reliability, truth or ability of someone or something.

Technical competencies

• Business Knowledge - Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and products.
• Business Writing Skills -Understands and applies advanced forms of business communication Business Writing Skills -Understands and applies advanced forms of business communication
• Corporate Communications Strategy - The ability to plan, implement, manage and review corporate communications to support organisational strategy in terms of vision, values and brand awareness
• Data Collection and Analysis - Ability to determine trends from raw data to assist decision-making in various aspects of work
• Efficiency improvement - Contribution to improving the operational efficiencies within the team, incl. re-evaluation of processes, policies, procedures and provision of recommendations to enhance operational efficiency
• Functional Policies and Procedures - The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
• Quality Orientation - Promotes and maintains high standards of quality at work
• Reporting - Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
• Research - Conduct research, analyse trends and produce quantitative and qualitative information to inform business decisions
• Risk Management - The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising
• Written Communication -Ability to express ideas, request actions, formulate plans, & policies, etc. by means of clear and effective writing, in order to support professional communication internally within SARS and externally

Deadline:8th August,2026

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Job Purpose

• To support clients with expert requirement analysis, development and configuration, implementation, and support of SAP BW4HANA with BPC (planning) solutions for various business scenarios. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results. Proven SAP BPC implementation, development and support is a critical requirement for this role.

Technical Requirements

BW4HANA

• Solid SAP BW4HANA experience (Implementation and Support).
• At least 3 full implementations or upgrades of SAP BW (7.4, BW on HANA) or BW4HANA systems.
• Design and implement L1–L3 data models in BW/4HANA (Advanced DSOs, Composite Providers, Open ODS Views, Open Hubs). Build ETL processes using transformations (ABAP), DTPs, and process chains. SAP and Non-SAP Sources and Targets.  
• Must be Proficient in report development SAP Business Objects A4O -Analysis for Office (SAP SAC Experience Advantageous).
• Integrate SAP BW/4HANA and/or SAP Datasphere with SAP S/4HANA Embedded Analytics and CDS Views.
• Analyse and model data across key business domains including Finance, Human Resources, Procurement, Revenue Management, and HR / FI Planning.

BPC

• Solid SAP BPC experience (Implementation, configuration and Support).
• At least 2 to 3 full implementations or upgrades of SAP BPC systems.
• Design and develop BPC applications (Standard and/or Embedded model).
• Configure: Dimensions (Account, Entity, Time, Category).
• Business Rules (HR Planning & Allocations, Account/Cost centre calculations, Validation)
• Develop logic scripts and BAdIs for custom calculations and business rules.
• EPM - Manage data manager packages and data loading processes.
• Support end to end planning, budgeting, forecasting, and monthly business processes.
• Integrate BPC with BW4HANA InfoProviders and external data read write sources.
• SAP SAC Planning knowledge and implementation is an advantage.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) AND a minimum 8 years’ experience and knowledge of SAP Basis. Fields of study: Information Tech, Computer Science, B‐Com, Finance, Management and Engineering.

OR

• Diploma NQF 6 AND at least 10 years’ experience and knowledge of SAP BW/BW4HANA with SAP BPC

#Alternative

• Senior Certificate (NQF 4) AND 10 plus years’ experience and knowledge of SAP BW/BW4HANA with SAP BPC

Job Outputs:

Process

• Perform complex tasks and guidance during implementation, maintenance, and support of SAP BW4HANA with SAP BPC to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Close communication with business units/functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs and outputs.
• Perform in-depth analysis of the current business processes and scenarios of the business then recommend or configure solutions to meet requirements.
• Provide expert knowledge of SAP BW4HANA and SAP BPC best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions in dealing with complex Software (ABAP/Script logic) interfaces, programming, development and debugging solutions.
• To Implement / manage / execute production release deployment in SAP BW4HANA and SAP BPC solutions – including SP and DB upgrades across the SAP Landscape.
• Provide efficient and effective end user support to SAP BW4HANA, BO, BPC, PAPM business users as well as system upkeep, reviewing SAP Early Watch reports and maintenance including after-hours system support and standby.
• Ensure proper testing, documentation, and knowledge transfer for all delivered solutions to avoid any single point of failures.
• Mentor and guide Junior Staff (graduates) with knowledge transfer and in-depth hands-on training.
• Exposure to new emergent SAP technologies – SAC / ML / AI / Joule/ Datasphere.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
• People
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Build professional relationships with clients, management, and team members to ensure delivery of proposed solutions, support for development of business possibilities and for personal development.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability 
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Functional Policies and Procedures
• Computer Literacy 
• IT Systems Knowledge
• Customer Relationship Management
• System Thinking
• Problem Analysis and Judgement
• Verbal Communication
• Business Knowledge  
• Written Communication
• Technical Analysis
• Problem Management
• HANA Studio (Modelling with Eclipse).

Deadline:7th August,2026

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Job Purpose

• To assist in formulating the official SARS policy and practice with regard to the interpretation and application of the revenue legislation administered by SARS and the drafting of policy documents, such as rulings, opinions and publications, in this regard.

Education and Experience

• LLB, BProc, BCom (Law) or BCom degree AND 5 - 7 years’ experience in a tax technical, legal or consulting environment, of which 2 – 3 years at a technically skilled level

OR

• Senior Certificate (NQF 4) AND 10 years tax technical / legal or consulting experience, of which 2-3 years at a technically skilled level

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Administer and interpret legislation and provide expert advice to internal and external stakeholders within
• specified timelines.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Attend to tasks given by management that relates to the research and/or interpretation of legislation.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Contribute to the continuous review of legislation by providing input into changes in law or application thereof that require consideration of opportunities within the product process including risk concern.
• Identify deficiencies, loopholes, etc. in the legislation and propose the way forward to effectively deal with them.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Provide specialist support and advice to achieve specified objectives against deadlines and quality standards.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering excellent service that is consistent and in line with SARS service delivery standards.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability 
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Effective Business Communication  
• Legal Advisory and Interpretation
• Legal Knowledge and knowledge of ethics
• Legal Writing Skills
• Policy analysis
• Reporting
• Tax Knowledge

Deadline:6th August,2026

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Job Purpose

• To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity

Education and Experience

• Relevant Higher Certificate (NQF 5), 2 years Office Administration experience

Alternative Education and Experience:

• Senior Certificate (NQF 4), 3 years Office Administration experience

Job Outputs:

Process

• Coordinate and track stock of office supplies and equipment in collaboration with relevant business units and place orders when necessary.
• Use electronic and manual filing system to retrieve, track and file documents.
• Assist and support management regarding various management, contractual and administrative tasks where relevant.
• Assist with functional and administrative tasks and procedures relating to the functional area.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Administrative Support
• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Quality Control
• Record Maintenance
• Reporting
• Service Delivery
• Standard operating procedure compliance

Deadline:7th August,2026

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Job Purpose

• To formulate tactical strategy and associated delivery plans related to a single practice area for Network Engineering, by providing management skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production and development environment including the managing of high-level programs within all network areas, technology and architecture approval, vendor management and financial management and so ensuring the establishment and maintaining a secure, reliable and world class 24/7 continuous IT technology operation.

Education and Experience

Minimum Qualification & Experience Required 

• Bachelor’s Degree / Advanced Diploma (NQF 7) in IT, Computer Sciences or Networking with 8 - 10 years’ experience in a network engineering environment, of which 3 – 4 years at junior management level

 #Alternative

• Senior Certificate/ Matric (NQF 4) with 15 years’ experience in a network engineering environment, of which 3 - 4 years at junior management level.

Minimum Functional Requirements:

• Technologies: High Level Knowledge of Routers, Switches (Catalyst and Nexus) Wi-Fi Access Points and Firewalls
• Management Systems, Protocols, Network Probes, Thousand Eyes and Cisco Prime
• Load Balancers, Servers and Storage Devices. Cloud Services
• (IAAS, PAAS), Broad IT Knowledge.
• NAC -Network access Control
• Cisco Meraki –implementation and troubleshooting of all equipment: appliances, switches, camera’s sensors and Access Points
• Basic knowledge of Wireless controllers, configuration of SSID’s and Flex Connect: Troubleshooting and understanding Wireless Access Points
• Subnetting and L3 routing
• Design and implementation of new site
• IOS software upgrades
• ITIL process

Job Outputs:

Process

• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Conduct Demand Forecasting.
• Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase cost and effectiveness and infrastructure flexibility.
• Develop, document, make recommendations and communicate plans for investing in IT infrastructure, including analysis of cost reduction opportunities.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Document and in depth knowledge of company's existing IT architecture/ infrastructure, and technology portfolio.
• Enable resource optimisation (capacity management).
• Ensure appropriate operational and strategic planning to review, develop and improve ICT/ Network systems ensuring that provision is safe, reliable, effectively used and up to date.
• Ensure the development and implementation of a practice in alignment with operational policy an procedural frameworks.
• Foster a business relationship with all key stakeholders that include frequent engagement.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Maintain in depth knowledge of company's strategic business plans.
• Manage the provision and operations of a solution focused ICT Network service that embraces new technologies and recognises the important role that current and emerging technology plays in the creation of a successful climate for learning.
• Manage, train and develop a professional, customer focused network team.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
• Provide architectural consulting expertise direction and assistance to systems analysts, system engineers and system architects.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.

Finance

• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust
• Problem Solving
• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Business Acumen
• Business IT Systems
• Change Management
• Computer Literacy
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Efficiency improvement
• IT Knowledge
• IT Strategy and Planning
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Reporting & Interpretation
• Service Delivery

Deadline:9th August,2026

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Job Purpose

• To coordinate the unit’s planning, performance monitoring and reporting by developing the business plan, aligning operational plans with the Annual Performance Plan, and tracking progress across all programmes and projects.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology, Business Management, Project Management or related discipline with 8 - 10 years' experience in a project management environment, of which 3 - 4 years at an Operational Specialist level.

OR

Alternative Qualifications & Experience Required

• Senior Certificate/ Matric (NQF 4) with 15 years’ experience in a project management environment, of which 3 - 4 years at an Operational Specialist level.

Additional Technical Competencies:

• GOC Confidential refers to sensitive or commercial information where unauthorized disclosure may harm the security or national interests of the Republic, prejudice international relations, cause financial loss to an entity, or negatively affect an entity’s relationships with its clients, competitors, contractors or suppliers. This includes, for example, taxpayer information.

Job Outputs:

• Continuously liaise with various stakeholders in order to ensure the establishment consolidated business plan for the unit.
• Monitor the unit's plans in line with SARS’ annual plan.
• Liaise closely with management to ensure the most appropriate plans are implemented to meet delivery of operational and service excellence.
• Analyse the data and evaluate performance of the business units against plans.
• Identify and report on variances against cost, quality, scope, time and delivery risk and ensure compliance against set criteria. 
• Make recommendations about improvements (eg to systems, procedures, policies and practices, methodologies and ways of working).
• Contribute to the optimum utilisation of organisational resources (capacity planning and reporting).
• Develop project management planning, performance and reporting practices of the unit in alignment with enterprise activities, the Project and Portfolio Framework (PPF) and other organisational Frameworks. Ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to problems and practices.
• Integrate information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Ensure opportunities are capitalised on, and project and unit risks are minimised.
• Act as custodian of the Project and Portfolio Management Information System.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan and report on unit's outputs, identify possible deviations and problems which may affect outputs and develop and implement alternative plans.
• Plan for value-added, continuous practice and system improvements to deliver on objectives.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Deadline:9th August,2026