Language Editor / Practitioner (English) at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advise and support to develop operational implementation plans and/or associated service delivery processes by aligning technical and language editions strategies in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree in Language Practice with applicable majors at NQF 7/ Advanced Diploma (NQF 7) AND 5-7 years' experience as a Language Editor, Editing & Proof-Reading services of which 2-3 years is at a technically skilled level.

ALTERNATIVE

• A Senior Certificate (NQF 4) AND 10 years’ experience as a Language Editor, Editing & Proof-Reading services, of which 2-3 years is at a technically skilled level.

Minimum Functional Requirements

• Functional experience in Editing and Proof-reading service.
• Database development and maintenance.
• Basic research skills.

Job Outputs:

Process

• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Plan and organise own work tasks within area of work.
• Monitor and engage on possible violations of procedures and standards regarding communication organisational corporate identity.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Implement the SARS writing style Guide

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders

Behavioural competencies

• Accountability (V) - The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
• Adaptability - Adaptability is the willingness to alter behaviour, opinions or actions in the light of new information.
• Analytical Thinking - Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way
• Attention to detail - The ability to take all relevant details into account to ensure that a task is completed to required standards.
• Commitment to Continuous Learning - Commitment to continuous learning is the commitment to think about current and future development needs
• Communicating with Impact - Communicates effectively in both the written and verbal format. Delivers clear, succinct messages and ensures understanding of others message
• Conceptual Ability - The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
• Creativity - Degree, to which one analyses problems, makes decisions and thinks innovatively.
• Expertise in Context - Degree to which one possesses definitive technical and or fundamental understanding of the business
• Fairness and Transparency (V) - Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.
• Honesty and Integrity (V) - The quality of being upright, truthful, sincere and freedom from deceit or fraud (H). Guided by values, ability to demonstrate moral judgement and doing the right thing consistently (I).
• Initiative - Refers to the identification of a problem, obstacle, or opportunity and taking action
• Organisational Awareness - Knowledge of own organisations, policies, procedures, services, products and business operating model
• Problem Solving and Analysis - Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
• Trust (V)- Displays commitment to organisational values and personal trust
• Respect (V) - Firm belief in the reliability, truth or ability of someone or something.

Technical competencies

• Business Knowledge - Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and products.
• Business Writing Skills -Understands and applies advanced forms of business communication Business Writing Skills -Understands and applies advanced forms of business communication
• Corporate Communications Strategy - The ability to plan, implement, manage and review corporate communications to support organisational strategy in terms of vision, values and brand awareness
• Data Collection and Analysis - Ability to determine trends from raw data to assist decision-making in various aspects of work
• Efficiency improvement - Contribution to improving the operational efficiencies within the team, incl. re-evaluation of processes, policies, procedures and provision of recommendations to enhance operational efficiency
• Functional Policies and Procedures - The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
• Quality Orientation - Promotes and maintains high standards of quality at work
• Reporting - Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
• Research - Conduct research, analyse trends and produce quantitative and qualitative information to inform business decisions
• Risk Management - The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising
• Written Communication -Ability to express ideas, request actions, formulate plans, & policies, etc. by means of clear and effective writing, in order to support professional communication internally within SARS and externally

Deadline:8th August,2026