Global Applications Training Specialist at Dentons

In all these tasks, co-ordinate and work with the Global Talent Applications Support Manager, Global and Regional Talent Support teams, Talent Transformation team members, and other relevant Global and Regional resources and stakeholders.

Develop the framework to provide ongoing ‘business as usual’ Talent training including:

• Updates to existing e-learning content
• HR Admin training for new starters
• Ad-hoc Talent training request for Dentons regions, process and system functionality as needed
• Assist with the creation and ongoing maintenance of work instructions, FAQ’s and other related user reference materials as required.

• Review current support issues, identify areas for improvement and develop training plans to reduce the number of support issues raised within CTS for Dentons’ Firmwide HR systems;
• Conduct training reviews on a regular basis and ensure training needs are addressed within Dentons regions are accurate, consistent and compliant;
• Liaise with the Firmwide Talent Transformation Training team to ensure cohesion in training deliverables from project deployment into BAU
• Own relationship with Global and Region Talent teams and ensure regular engagement to understand and process/system changes and training needs;

Requirements

About You

• Business international level of English – both written and oral
• Highly collaborative team player and able to work in a truly global environment, accommodating different time zones and cultures.
• Strong knowledge and experience in HRIS and HR/Talent practices
• Experience of multinational IT and Talent support operations
• Knowledge of SuccessFactors – Employee Central knowledge is essential; Onboarding, Recruiting, Learning and Performance & Goals management knowledge is desirable

Significant experience and a proven track record of/in/as:

• Ability to clarify complex problems and communicate these issues towards both technical and business teams
• Be a team player, able to work effectively across various geographies and functions
• Drive out decisions and recommendations
• Independent, pro-active way of working
• Strong analytic skills and attention to detail

You will possess:

• Excellent communication, influencing, and stakeholder management skills
• Excellent presentation skills
• Knowledge and experience in adult learning theory
• Experienced user of MS Office suite
• Be versed in working across cultures and time-zones
• Be able to thrive working under pressure, and be able to multi-task
• Experience of working with layers of engagement and approval
• Impeccable attention to detail and ability to work with a wide variety of people and projects in a collective and collaborative manner

Essential Qualifications / Experience

• Minimum of 3 years’ experience as a Training Specialist
• Experience of SAP SuccessFactors
• Advanced E-Learning development (ideally Articulate Storyline)
• Advanced Powerpoint skills
• Instructor Led Training content development and delivery