Career Opportunities at Dentons

Responsibilities

• Manage efforts to embed the Dentons Global Career Playbook in our talent lifecycle, by working with internal stakeholders, regional Talent and specialist teams and external providers
• Provide input into Firmwide policies, as we are building Dentons Talent Standards
• End-to-end project management of our signature learning programs, to include Partner Development Program
• Provide implementation support for HR priority projects
• Contribute to Talent support and expertise that the Talent Programs and Regional Advisory team provides to selected Regions. This includes: support for regional development programs, providing advice on Talent processes and policies, helping develop training or consulting interventions
• Work with our future and newly onboarded combinations to facilitate integration and provide Talent support
• Manage our Talent/HR Communities of Practice, as we work to strengthen our People Brand
• Work with the Talent Technology team to implement innovative solutions to support our Talent Strategy
• Contribute to the development and implementation of our Firmwide Wellbeing strategy.

Experience & Qualifications

The successful candidate for this role will have:

• HR experience working in a global role, ideally in professional services;
• Understanding of innovative approaches to talent development;
• Ability to build productive relationships at all levels of the organization and to do so virtually;
• Interest in developing new approaches and processes;
• Proven project management skills;
• Ability to work under pressure and manage conflicting demands;
• Strong communication skills;
• Native speaker level of English – both written and oral.

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Key Deliverables

• Control and governance of the global setups and configuration assets – workbooks, configuration lists and data dictionary as well as the maintenance of this design in the "master" instances of the FFT solutions consistently across the global project.
• Central team liaison to support colleagues from regional member firms in the identification, agreement and governance of regional variations and extensions to global setups and configuration. Maintenance of this regional design in the "master" instances.

Key Responsibilities

Solution Configuration Management

• Build up the holistic view and subject matter expertise of the FFT solutions and applications, in particular, the global taxonomies and the required solution setup and configuration requirements in order to ensure that configuration decisions taken across the program are consistent with both the business requirements and, critically across the different work streams and FFT delivered applications.
• Work closely with global and regional process leads and stakeholders to ensure that detailed, consistent setups and configuration requirements are captured and ensure that the configuration design meets the global and regional requirements of the firm.
• Work with solution architects, process leads and data leads from the program and vendors to ensure the setups and configurations align with solution technical design
• Ownership and gatekeeper of the configuration workbooks to ensure that the consistency and control over these critical documents is maintained.
• Support and advise the regional teams as they develop requirements, propose and agree regional and local configuration needs to meet any regional data or process variation requirements.
• Work with global and regional process leads to ensure that regional requirements meet the specific business requirements and are able to meet the minimum control standards and align with security and delegation of authority principles.
• Management, control and documentation of the baseline setups / configuration effort
• Day-to-day gatekeeper of all configuration changes during the Build and Testing phases of each project within the program.
• Responsibility to ensure that all subsequent setup and configuration updates are applied in the “master” instances in accordance with specific system architecture and the global change management controls.
• Work with the data and conversion colleagues to ensure that global and regional “was-is” lists are closely managed and that they are in line with the "to-be" taxonomies and the FFT application configuration design. Support the regional testing of this aspect during data conversion testing phases.
• Work closely with development resources to support design and test of customisations and other technical deliveries to ensure that the configuration and customisations are complementary and meet overall business and technical requirements
• Identification and presentation of configuration and design decisions (including potential conflicting requirements) to relevant groups including integration management, program management, business and technical design authorities. Drive through the decisions required to maintain consistent, practical and achievable system configuration.
• Support the Testing team as they develop and maintain testing scripts to ensure that a thorough and repeatable global configuration testing process is designed and implemented
• Work closely with the Change Management stream to understand significant aspects of configuration and system design that will require specific change management interventions such as enhanced communication and training etc.

Configuration Governance

• Track setups and solution configuration compliance to policies, procedures, business processes and resolving / escalating any compliance issues
• Facilitate global and regional setup and configuration management audits
• Engage with other strategic projects to ensure that setups and configuration are aligned with FFT standards and can deliver required solution functionality within project timeframes
• Work with the Global Data Lead to manage the Global Finance Configuration Control Board (CCB) and enact changes as directed.

Standards

• Support the maintenance of the Global Design integrity during delivery projects and as part of an operational continuous improvement department
• Support the assessment of local / regional and global design change requests and the presentation of change request proposals to the relevant regional and global forums including the Global Business Solution Architect, Regional Steering Committees and Business Design Authority.

Collaboration/Support for

• Data architecture and data conversion / cleansing tasks
• Business Intelligence reporting requirements through process design
• Technical teams during development and support system integration testing
• Training needs analysis
• Business testing, including scenario definition and UAT
• Change team in creating impact of change assessments with regional teams
• Training team in creating global training materials and modifying global collateral for regional audiences
• Central and regional training team in delivery of training
• Business cutover and service transition planning and execution
• Post go-live support model, triage user-reported incidents from a setups and configuration perspective

Key to success:

• A strong understanding of financial and practice management process systems within law firms and the typical legal / professional services taxonomies.
• Proven ability to comprehend and interpret financial terminology
• Common sense, with a strong focus on delivery and team work
• Strong oral and written communication skills to deliver messages clearly and confidently in English business speaking countries but where English may not be a first language
• The ability to maintain and build relationships with key parties at all levels and across multiple jurisdictions and cultures
• Ability to work under pressure and manage conflicting demands.
• Strong intellectual rigor and commercial awareness.
• Results driven and well-developed analytical skills.
• Solutions orientated with the ability to address problems by gathering relevant information and formulating alternatives
• Tenacity, strong organizational skills, a sense of humour, a desire to learn, a desire to form part of an effective and dynamic team and the ability to go the extra mile when required

Significant experience and a proven track record in/as:

• Strong experience working as a process analyst or application consultant with TRE 3E or other global legal practice management systems
• Experience working in a similar Application Consultant role on at least two similar legal global finance transformation program would be highly advantageous.
• Excellent knowledge and experience delivering 3E configurations and set-ups
• Although not essential to the role, experience of the 3E system customization techniques would be beneficial
• Strong working knowledge of other legal solutions such other 3E solutions (EDI, 3EP). Knowledge of Chrome River, the Intapp suite and eBH as well as FP&A processes and solutions (notably Tagetik) would also be beneficial
• Thorough understanding of legal taxonomies, data mapping and data conversion strategies and techniques is essential.
• Experience analyzing, creating and modeling business processes using a variety of tools and techniques;
• Experience of working within a fast moving, complex, international organizations and/or programs.
• Experience of working with global stakeholders within a legal environment.
• IT literate, user of MS Visio, other project management tools such as requirements traceability tools, testing tools etc. Fluent in MS Office. Prior experience using Azure DevOps would be beneficial but not essential
• Background in systems analysis and/or business analysis preferable.
• Demonstrable strong data analysis and mapping skills.
• Proven experience in the generation and collation of project documentation.
• Significant testing design and systems and process testing exposure.

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Key Responsibilities

• Design and Implement Finance Business and IT Support Processes that meet the needs of the business and align with overall FFT Programme objectives, which will support the firm during program phases and post go-live.
• Work closely with Global and Regional stakeholders to understand their requirements and develop Support Processes that are robust and efficient.
• Assist the Operating Model team in strategy, design and implementation of global support processes, ensuring they are delivered on time and within budget.
• Lead fact finding workshops with global business and IT teams in understanding the current state.
• Analyze Business and IT Service Management MI and develop improvement options.
• Ensure compliance with relevant Finance Business and IT service management frameworks and standards (e.g., ITIL).
• Provide input into the development of Global Service Level Targets.
• Assist in developing and implementing Transition plans and Service Acceptance criteria.
• Design Finance Business and IT Support service catalogue.

Key Deliverables

ITIL based Support processes, including but not limited to:

• Incident Management
• Change Management
• Request Management
• Release Management
• Build Benefits Analysis of adopting a centralised support model.
• Support Process Business and IT Catalogue detailing the types of support services on offer.
• Transition plans and Service Acceptance criteria.
• Service Level Targets and Service Level Agreements as required.

About You

• Proven experience in Business and IT process and/or service design, with a track record of delivering successful business transformation projects.
• Strong understanding of IT service management frameworks and standards, such as ITIL.
• Excellent stakeholder management skills, able to build strong relationships with stakeholders at all levels.
• Excellent analytical and problem-solving skills, able to identify and address complex service issues.
• A strategic thinker, able to align IT services with overall business objectives.
• A self-starter, able to work independently and take ownership of workstream.
• Excellent communication and presentation skills, able to convey complex technical information to non-technical stakeholders.
• Ability to work under pressure to deadlines.
• Flexibility to accommodate stakeholders in multiple time zones.
• A team player, able to work collaboratively with other teams and departments.
• Be a strong advocate of documented, process-based service delivery solutions.

You will possess:

• Excellent communications, influencing, and stakeholder management skills;
• Excellent presentation skills with ability to conduct presentations comfortably to large groups;
• Experienced user of MS Office suite;
• Be versed in working across cultures and time-zones;
• Be adept in responding to challenges and issues as they arise;
• Be able to thrive working under pressure, and be able to multi-task;
• Extensive experience of working with layers of engagement and approval;
• Impeccable attention to detail and ability to work with a wide variety of people and projects in a collective and collaborative manner.

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Key Deliverables

• Support the Dentons regions in their plans to migrate legacy systems to the global platforms.
• Work closely with the global data and integration team, and TRE conversion team to ensure successful conversion.
• Interact with regional data and integration teams to ensure the global platform works well with their other processes, and assume a role in document data structures, including data maps, data lineage and assisting with data translation.
• Work closely with the global and regional conversion, integration and infrastructure teams to ensure the platform design is tightly integrated with the other global and regional platforms and data elements.

Key Responsibilities

Conversion Tasks

• In all of these tasks, co-ordinate and work with FFT Integration and Data services Lead, TRE Conversion Lead, and relevant Global, Regional and TRE conversion resources and stakeholders
• Work with TRE Conversion Team, FFT teams and Regional conversion team to manage data maps, data translation and data lineage.
• Manage DevOps tasks
• Assist in process of fixes of databases in each region
• Assist with documentation of conversions including data maps, documents, reports
• Work with cutover manager to plan and execute conversion related activities for and during cutover
• Assist with 3E balancing, reporting and application usage related to the conversion

Outcomes:

• Successful set of data conversions within agreed timeframes
• Minimize rework on conversions
• Minimize disruption to the business during go-live
• Successful movement of data into new global data model

About You

• Business international level of English – both written and oral
• Highly collaborative and able to work in a global environment, accommodating the different time zones. Only team players will be considered
• Strong written communication skills
• Strong organizational skills
• Strong knowledge and experience in IT/Finance practices
• Experience of multinational IT and Finance operations
• Experience of transformation programs
• Experience of data conversions (migrations)
• Significant experience and a proven track record in/as:
• Ability to clarify complex problems and communicate these issues towards both DevOps and business teams
• Strong situational analysis and decision-making abilities with experience in balancing technical tradeoffs
• Be a team player, able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Drive out decisions and recommendations
• Independent, pro-active way of working
• Strong analytic skills and attention to detail

You will possess

• Excellent communications, influencing, and stakeholder management skills
• Excellent presentation skills with ability to conduct presentations comfortably to large groups
• Experienced user of MS Office suite
• Be versed in working across cultures and time-zones
• Bring a technical "toolkit" and share relevant best practice
• Be adept in responding to challenges and issues as they arise
• Be able to thrive working under pressure and be able to multi-task
• Extensive experience of working with layers of engagement and approval
• Impeccable attention to detail and ability to work with a wide variety of people and projects in a collective and collaborative manner.

Desirable Qualifications / Experience

• Minimum of 3 years’ experience with Microsoft SQL Server
• Experience with Elite 3E or Aderant Expert
• Experience of data conversion (migration) of financial systems

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This role offers the successful individuals the chance to play a lead role and make their mark in driving the successful implementation of this global program.

Key Responsibilities

• Supporting the Global Finance Transformation leadership to develop and execute the global change, communication & engagement plans
• Manage the delivery of the change and communication collateral to support Regional implementation plans
• Change Management delivery on early benefit projects
• Management of the Change Analysts team and closely liaise with the Training Team and Communications Analyst
• Development of a global change management toolkit to support regions in delivery of their regional change activities in-line with the global change management approach
• Managing the relationship with regional change management teams to deliver a globally consistent change management approach
• Development of engaging communications collateral including management of a global SharePoint intranet site

Key deliverables

• Delivery of change management plans and collateral for currently identified early benefit projects which provide improved reporting (Elite Data Insights & Finance & Planning Analytics), plus any other projects identified in due course as early benefit
• Creation and management of the GFT Program Business Engagement Framework
• Launching the Global GFT Program SharePoint intranet site and keeping it current by updating it with relevant material for all projects within the GFT Program
• Working in collaboration with Global Process Leads to define the scope of, and develop creative collateral for, the 'A day in the life of…' business engagement activity for the 3E program of work
• Working with the Global Finance Transformation Leadership to develop the Change Management Toolkit for regional delivery
• Creation and maintenance of the Global Change Impact Assessment for the 3E program of work

About You

• Experienced in successfully delivering business change
• Business international level of English – both written and oral
• Able to work in a global environment, accommodating different cultures and time zones
• A highly collaborative team player with a can-do attitude
• Excellent communication, influencing, and stakeholder management skills
• Particularly strong written communication skills
• Ability to understand complex financial & technical processes and translate them into user friendly language
• Be able to thrive when multi-tasking and working under pressure
• Responds to challenges and issues as they arise, taking ownership for delivery
• Experienced user of MS Office suite, ideally including MS SharePoint & MS Teams

Essential experience or qualifications

• 3 years in delivering change management or a change management qualification e.g Prosci
• Experience of the legal industry
• Multinational finance operations or finance transformation programs, ideally implementing Elite 3E finance systems
• Creative communications experience using multi-media formats

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Key Deliverables

• A detailed Cutover plan, which follows the cutover strategy agreed by all stakeholders, and includes the key deliverables and considerations that the various teams need to work towards and within, respectively
• Working collaboratively with all leaders in global and regional project teams you will build a detailed cutover plan of global components. The plan should include (but is not limited to):
• Detailed plans and timelines for Rehearsal activities e.g. Technical Dress Rehearsal, Cutover Dress Rehearsals o Cutover Management tools and processes e.g. Handoff procedures, communications plans, roles and responsibilities, etc.
• Using the global cutover plan as a “template” you will work with each region in scope to develop a detailed cutover plan for each region’s specific cutover requirements
• Produce Cutover Run Books for the global team and use these as a template for the regional cutover runbooks
• Detailed Cutover runbooks for each region in scope
• Some of the key components of the cutover plan include (but are not limited to):
• A set of entry criteria into the key rehearsal ceremonies that each region will need to execute to verify readiness
• Processes and procedures for ‘closing down’ legacy systems prior to cutover, specific to each region
• Interim Operating procedures that regional user teams will use to manage the “black out” period
• Processes and procedures for restarting all systems and processes at the appropriate point of cutover
• Definition of rollback plan and all associated collateral
• Dress rehearsal rollback plan
• Dress rehearsal updating of the cutover plan
• Restore from back up runbooks
• Identification and tracking of all key rollback decision points and criteria to be measured

Key Responsibilities

• Working with the cutover manager to lead and co-ordinate the planning activities with central and regional teams
• Understanding of the cutover plans at the detail level to play a key role in regional Cutover / Go-Live activities
• Assist in the planning and co-ordination of the Cutover / Go-Live activities including the execution of the cutover Plans and checklists during rehearsals and cutovers.
• With all stakeholders to plan the human and physical resources required for cut-over activities.
• Provide cut-over status reporting to program leadership and key stakeholders involved in the coordination of legacy shut down activities before production cutover
• Work closely with the workstream leads and Regional Implementation Managers (RIMs) to document the cutover plan for each application
• Work with regional stakeholders to agree and create a hyper-care approach
• Identification and tracking of all key rollback decision points and criteria to be measured
• Definition of rollback plan
• Organise and assist execution of all rehearsal activities
• Organise and assist execution of all test rollback activities
• About You
• Business international level of English – both written and oral;
• Highly collaborative and able to work in a global environment, accommodating the different time zones.
• Particularly strong written communication skills;
• Particularly strong organizational skills;
• Knowledge and experience with Practice Management System implementations;
• Knowledge with finance systems: with Thomson Reuters Elite 3E or Aderant Expert an advantage
• Experience of multinational IT and Finance operations;
• Experience of transformation programs;
• Significant experience and a proven track record in/as:
• PMS Implementation
• Cutover Management and / or Cutover and deployment processes
• Be a team player, able to work effectively at all levels of an organization with the ability to influence others to move toward consensus;
• Drive out decisions and recommendations;
• Independent, pro-active way of working.
• Working experience with implementation life cycles, methodologies, tools and practices.
• Formal IT qualifications or accreditations (for instance, ITIL, Prince 2, MCSE).
• A good understanding of standards and frameworks (for instance, ISO 27001, Cyber Essentials).

You will possess:

• Excellent communications, influencing, and stakeholder management skills;
• Bring a business "toolkit" and share relevant best practice;
• Be adept in responding to challenges and issues as they arise;
• Be able to thrive working under pressure, and be able to multi-task;
• Extensive experience of working with layers of engagement and approval;
• Impeccable attention to detail and ability to work with a wide variety of people and projects in a collective and collaborative manner.

Essential Qualifications / Experience

• Minimum of 5 years progressive experience with software implementation projects across a broad spectrum of technologies

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In all these tasks, co-ordinate and work with the Global Talent Applications Support Manager, Global and Regional Talent Support teams, Talent Transformation team members, and other relevant Global and Regional resources and stakeholders.

Develop the framework to provide ongoing ‘business as usual’ Talent training including:

• Updates to existing e-learning content
• HR Admin training for new starters
• Ad-hoc Talent training request for Dentons regions, process and system functionality as needed
• Assist with the creation and ongoing maintenance of work instructions, FAQ’s and other related user reference materials as required.

• Review current support issues, identify areas for improvement and develop training plans to reduce the number of support issues raised within CTS for Dentons’ Firmwide HR systems;
• Conduct training reviews on a regular basis and ensure training needs are addressed within Dentons regions are accurate, consistent and compliant;
• Liaise with the Firmwide Talent Transformation Training team to ensure cohesion in training deliverables from project deployment into BAU
• Own relationship with Global and Region Talent teams and ensure regular engagement to understand and process/system changes and training needs;

Requirements

About You

• Business international level of English – both written and oral
• Highly collaborative team player and able to work in a truly global environment, accommodating different time zones and cultures.
• Strong knowledge and experience in HRIS and HR/Talent practices
• Experience of multinational IT and Talent support operations
• Knowledge of SuccessFactors – Employee Central knowledge is essential; Onboarding, Recruiting, Learning and Performance & Goals management knowledge is desirable

Significant experience and a proven track record of/in/as:

• Ability to clarify complex problems and communicate these issues towards both technical and business teams
• Be a team player, able to work effectively across various geographies and functions
• Drive out decisions and recommendations
• Independent, pro-active way of working
• Strong analytic skills and attention to detail

You will possess:

• Excellent communication, influencing, and stakeholder management skills
• Excellent presentation skills
• Knowledge and experience in adult learning theory
• Experienced user of MS Office suite
• Be versed in working across cultures and time-zones
• Be able to thrive working under pressure, and be able to multi-task
• Experience of working with layers of engagement and approval
• Impeccable attention to detail and ability to work with a wide variety of people and projects in a collective and collaborative manner

Essential Qualifications / Experience

• Minimum of 3 years’ experience as a Training Specialist
• Experience of SAP SuccessFactors
• Advanced E-Learning development (ideally Articulate Storyline)
• Advanced Powerpoint skills
• Instructor Led Training content development and delivery

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Dentons is currently recruiting an experienced Global Applications Training Specialist to join the Central Technology Support (CTS) service team: providing training for Dentons jurisdictions on the chosen cloud based HR system, SAP SuccessFactors

The successful candidate will be responsible for working with key global and regional stakeholders including Firmwide Talent Transformation (FTT) program team members, and regional HRIS and Talent Process specialists, to ensure:

• All users of Dentons global HR systems (including SAP SuccessFactors and Qualtrics) have the appropriate training
• Training materials are continually updated and aligned to new processes and functionality

This position will report into the Global Talent Applications Support Manager.

The candidate will possess a background in HR systems, preferably SAP SuccessFactors, and proven experience of delivering both E-learning and instructor led training aligned to HR best practices.

The CTS Talent team will provide technical support for HR systems implemented by the FTT program team. The FTT program is a truly global program designed to transform Dentons' Talent function into the business partnering function of the future. It will support the business by offering true business insight, efficient and effective processes while maintaining the necessary compliance and controls.

If you are someone who is creative, extremely detail oriented, technically savvy and want to make an impact globally, this is the role for you! The role will focus on providing accurate, consistent, and high-quality HR support. The incumbent’s duties will involve the full value chain HR services and may not be limited to specific areas of Human Resources.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• To support with the implementation and management of human resources policies, procedures, systems, and practices at an operational level
• Managing the employee life cycle from application to exit interview.
• Employee engagement practices including employee surveys, wellbeing, team building, & social initiatives
• Performance management system in line with the organisational strategic objectives that drives high performance.
• Payroll & benefit administration, providing staff movement & related payroll information, managing sign off, monitoring of statutory compliance & ensuring the end-to-end process is in order
• Prepare and submit monthly payroll and benefits inputs
• Reporting - maintain records & compile statistical reports concerning employee related data such as new hires, transfers, performance appraisals, absenteeism rates, leave management, etc.
• Filing and all general administration, ensure all employee files are up to date
• Provide support to People Leaders on IR related matters (grievances, hearings, warnings)
• HR project implementations - identifying & rolling out HR initiatives
• Assist with yearly salary increases and bonus preparations
• Assist with timeous resolution of HR related queries
• Human Resources Information System (MyDentons) administration
• Any required local filings or statutory requirements for Dentons globally
• Managing any compliance related items, annual filings, etc. as required by local jurisdictions.

SKILLS & COMPETENCIES / EDUCATION, EXPERIENCE & CERTIFICATIONS

• Computer literate
• Advanced Microsoft Excel, PowerPoint and Word skills
• Analytical and data driven skills
• Ability to communicate effectively with team members
• Excellent problem solver
• Critical thinking skills
• Business and Commercial Acumen
• A strong focus on accuracy, attention to detail, consistency and quality
• Administration skills
• Sound recruitment knowledge
• Good knowledge of IR
• Excellent interpersonal skills
• A flexible approach to adapt to differing demands, prioritising tasks where appropriate and ensuring completion of tasks
• BCom in HR Management or related desired
• HR management experience
• 3-5 Year experience working in a Talent organization, managing a high volume of requests
• Literacy in SAP SuccessFactors will be an advantage

LANGUAGE CAPABILITIES/INTERNATIONAL EXPERIENCE

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. Additionally, we would be delighted to hear from candidates with a global background including professional experience gained across different geographies.

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The Global Operations (Infrastructure) Specialist’s role is to support a broad portfolio of on-premises and cloud-based platforms. The Global Operations teams mandate is to provide operation support for all Dentons globally hosted platforms, networks, servers, and services, to ensure services remain online and available, operating in accordance with established standards, and that all established service level agreements are met. This includes a particular emphasis on the Firms transformation services including Risk, Finance and Talent. This position reports into the Global Operations Lead, working alongside other Global Operations professionals.

Reporting into the Global Operations Lead and working within the Global Operations team, the Global Operations Specialist will be responsible for delivering seamless 24x7 hands on support for all Dentons global business platforms and services. This includes both the proactive and reactive support for underlying technologies and services. Service excellence is the key objective of a Global Operation Specialist both as an individual contributor and while working collaboratively as a team.

The Global Operations team will work closely with the Global Engineering team and other stakeholders when responding to service incidents or critical outages.

Requirements

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Key Deliverables

• Operational support for Dentons transformation technologies including Finance, Risk and Talent solutions.
• Operational support of the Dentons Azure hosted infrastructure, which includes monitoring and response, patch management, and platform optimization.
• Monitoring and maintenance of the service monitoring infrastructure.
• Maintenance of asset inventories and other operational systems.
• Management of service tickets in response to system issues, changes, and new requests.

Operational Support

• Provide operational assistance and oversight in support of globally supported platforms and services.
• Manage the deployment, monitoring, maintenance, and support of IT systems, including networks, data centers, servers, workstations, operating systems, and associated hardware/services.
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
• Ensure operational procedures are adhered to, including monitoring, disaster recovery.
• Help support global platforms and services by providing hands on support.
• Support the Global Engineering team keeping platforms and services current with regular application patching and upgrades.
• Assist with regional support and integration activities throughout the globe.
• Aid with the coordination of operational activities including both internal and external stakeholders.
• Participate in the Global Change Control process to help manage change across the environment.

Design, Strategy, and Planning

• Maintain knowledge of Dentons’ strategic business objectives to help ensure that services are supported in alignment with Dentons standards and best practices.
• Ensure operational standards and procedures align with global platforms and business requirements.
• Challenge the “status-quo” in support of Dentons platforms to establish innovative approaches to systems and service delivery. Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions and technical approaches.

Build, Test, Deploy

• Develop automation templates, scripts, and processes to enable the efficient support of platforms and services.
• Manage and coordinate activities to ensure the successful support of platforms and services.
• Ensure platforms are maintained according to defined architectures, aligned with budgets, and tested.
• Business international level of English – with strong written and oral communication skills.
• Highly collaborative and able to work in a global environment, accommodating the different time zones. Candidates must be team players.
• Strong knowledge and experience in IT/Operational practices.
• Able to effectively negotiate with and influence colleagues and others to achieve a successful outcome.
• Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution.
• Can demonstrate initiative and the ability to be proactive, anticipating needs.
• Has commercial awareness and understands the business value required from IT investments.
• Able to make decisions and remain calm while under pressure.
• Methodical approach to work with a strong focus on accuracy, attention to details, consistency, and quality.
• Understands the need for documentation and well-defined procedures.
• Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issues.
• Can carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principles.
• Post-secondary education (or equivalent) with a specialization in Information Technology.
• Microsoft certifications in the areas of Azure and Windows technologies.
• Other related technology certifications are beneficial.
• Minimum of 5 years progressive experience with infrastructure across a broad spectrum of technologies.
• Understands enterprise support principles.
• Has commercial awareness and understands the business value required from IT investments.
• Experience working in a culturally diverse environment.

Operational Support Design, Strategy, and Planning Build, Test, Deploy

SKILLS & COMPETENCIES

A Global Operations Specialist must possess a strong technical aptitude with experience working with enterprise infrastructure technologies. Experience working with cloud technologies is essential, with a foundation working with traditional tools and services. It is essential that the individual is a quick thinker, operates calmly under pressure, and is hands on.

Technical Skills

• A solid understanding of the “cloud” – with a specific focus on Microsoft Azure.
• Significant working experience with Windows based server infrastructures.
• Proficient in endpoint support in a Microsoft Windows managed environment.
• A good understanding of networking, and firewall technologies.
• Working experience with implementation life cycles, methodologies, tools, and practices.
• A good understanding of frameworks such as ITIL
• Understanding and experience with business continuity requirements and implementations.
• Experience with the administration and support of Microsoft Active Directory, Exchange, Teams. Microsoft Systems Center (SCCM) and other related technologies.
• Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services.

Personal Skills / Attributes

• Business international level of English – with strong written and oral communication skills.
• Highly collaborative and able to work in a global environment, accommodating the different time zones. Candidates must be team players.
• Strong knowledge and experience in IT/Operational practices.
• Able to effectively negotiate with and influence colleagues and others to achieve a successful outcome.
• Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution.
• Can demonstrate initiative and the ability to be proactive, anticipating needs.
• Has commercial awareness and understands the business value required from IT investments.
• Able to make decisions and remain calm while under pressure.
• Methodical approach to work with a strong focus on accuracy, attention to details, consistency, and quality.
• Understands the need for documentation and well-defined procedures.
• Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issues.
• Can carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principles.

EDUCATION, EXPERIENCE & CERTIFICATIONS

Specify the minimum acceptable level of education, experience, and certifications necessary to be able to do the job efficiently. Include both preferred and required level of education.

• Post-secondary education (or equivalent) with a specialization in Information Technology.
• Microsoft certifications in the areas of Azure and Windows technologies.
• Other related technology certifications are beneficial.
• Minimum of 5 years progressive experience with infrastructure across a broad spectrum of technologies.
• Understands enterprise support principles.
• Has commercial awareness and understands the business value required from IT investments.
• Experience working in a culturally diverse environment

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ROLE

You will work closely with the Global Talent team and support them in their daily tasks and projects. The role will focus on accurate, consistent, and high-quality HR support.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Onboarding and Orientation: Assist in organizing and coordinating the onboarding process for new employees. Prepare orientation materials, schedule sessions, and ensure a smooth transition for new hires.
• HR Administration: Support the Global Talent team with administrative tasks such as maintaining employee records, updating HR databases, filing documents, and generating reports. Assist with data entry and data management.
• Employee Engagement: Contribute to the planning and execution of employee engagement initiatives, such as team-building activities, social events, and recognition programs.
• HR Policies and Procedures: Assist in updating and maintaining HR policies, procedures, etc. Help ensure compliance with labor laws and regulations.
• Employee Relations: Support the Global Talent team in addressing employee inquiries. Maintain confidentiality and handle sensitive information with discretion.
• HR Projects: Contribute to HR projects as assigned, which may include research, data analysis, and process improvement initiatives.
• Recruitment and Selection: Assist in job postings, resume screening, scheduling interviews, and conducting initial candidate screenings. Help maintain candidate databases and track applicant statuses.

SKILLS & COMPETENCIES

• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to maintain confidentiality and handle sensitive information.
• Proactive and self-motivated with a willingness to learn.
• Strong interpersonal skills and ability to work effectively in a team.

EDUCATION, EXPERIENCE & CERTIFICATIONS

• Relevant HR Related Degree or three-year Diploma
• Graduate with no relevant work experience required.