Global BPM Business Process Analyst at PwC South Africa

Job Details

Help to define, continuously improve and explain to various stakeholders, globally applicable process, across all elements of the PwC Business, with particular focus on the Client Engagement Value Cycle (CEVC), encompassing CRM, Acceptance / KYC, Pricing, Deployment and Engagement Management.

Knowledge/Skills

• Demonstrating knowledge of and/or proven record of success in any of the following business process areas:
• Pricing & Contracting -  processes relating to price estimation and contract preparation
• Estimation based on scope including resource mix identification 
• Rates calculation for proposed work
• Contracts drafting, review and signing

Resource Supply - processes relating to the provision of resources required for work assignments  or firm operations.

• Resource onboarding and capacity management - recruitment, transfers, ADMs building and definition, SDC cooperation 
• Resource allocation - responding to resource requests by allocating the best resource in compliance with request and any regulations/restrictions
• Resource valuation - Scale and Resource Rate definition and management 
• Resource data management - categories,catalog, records mastering etc.
• Procurement of resources - both for manpower (like contingent workers) and for goods/services
• Reporting -processes relating to the delivery of information based on transactions captured in systems
• Metrics catalog
• Firm Structure definition and maintenance
• Operational/transactions reporting
• Management/aggregate reporting
• xLandscape Reporting

Demonstrating industry leader level knowledge of and/or proven record of success in: 

• documenting as-is and to-be processes using professional process and mapping tool
• defining business process 
• working with various stakeholders (business and technical) on defining and explaining business process
• Collecting requirements, coordinating of changes implementation/and approvals to ensure the accuracy of process documentations and maps across globally applicable processes; 
• Maintaining Business Process material and related documentation for consumption by various stakeholders representing different backgrounds (business SMEs in local PwC Member Firms, System Owners, Technical Teams)
• Cooperating with local representatives of PwC Member Firms to explain global process, understand local specificities and help to find compromise / workarounds to align
• Cooperating with global System Owners to explain the business process that system is expected to enable and support.
• Helping to continuously improve tools and working practice in a team to ensure the most appropriate way/tools are applied to process excellence initiatives.
• Becoming the global subject matter expert (SME) in some of the CEVC sub processes

Required Skills

• Analytical mindset with business process driven approach to business requirements and issues/problems being raised 
• Experience in process definition, specific past experience in end to end business process definition would be a plus
• Experience in documenting as-is and to-be processes using professional process and mapping tool, experience with multiple process and mapping tools would be a plus.  
• Experience in working in multinational business environment deployed on integrated system landscape based on various cloud systems (Salesforce, Workday, Oracle Fusion, SAP S/4HANA Cloud), experience and familiarity with functional and business capabilities of these platforms would be a plus
• Knowledge of cross functional business disciplines (marketing, finance, procurement) would be a value.
• Although not a requirement a deep understanding of accounting would be distinct advantage
• Be a self starter who is capable of managing their own time and workload, with an ability to set realistic timelines for deliverables and ultimately delivering to those time frames
• Ability to work in a diverse environment, operating across multiple time zones and on multiple projects simultaneously