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The Microsoft Applications Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Microsoft Applications Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - SaaS Applications (Office365, SharePoint, OKTA, InTune and JAMF.
This role may also contribute to / support on project work as and when required.
Working at NTT
Key Roles and Responsibilities:
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Relevant certifications include:
Required Experience:
Skills Summary
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