GRA and Inbound Team Leader at Nestle

• The Goods Returned (GRA) & Inbound Team Leader will manage designated teams within the Distribution Centre environment in a culture of accelerated performance ensuring that it excels in compliance and contributing towards the achievement of KPI’s

A day in the life of a GRA & Inbound Team Leader:

Control, Maintain and  Ensure Accuracy of Master Data by:

• Manage full end to end reverse logistics process with internal and external stake holders .
• Daily monitoring of Aging claims and credit queries in collaboration with Accra and customer service teams.
• Manage GRA storage bins and ensuring that donations is actioned timeously.
• Manage near expire stock and ensure aging stock is cleared from system to support working capital objectives.
• Ensure correct processing of refusals, tracking and analysing reason codes for preventative management and escalation with Customer service teams.
• Ensuring adherence to credit processing turnaround time with all refusals and returns at GRA.
• Ensuring efficient utilization of staff and equipment to optimally handle receipt of stock and sorting between 1st, 2nd and 3rd grade stock.
• Assisting in discontinuation of materials and ensuring efficient use of GRA Capacity.
• Directing the compilation of the daily Inbound Schedule as per the agreed ”footprint” with D&SP and THUB teams.
• Ensure adherence to inbound delivery slot to minimize standing and VDE costing.
• Manage staff development in GRA and Inbound teams.
• Manage all staff related matters in collaboration with HR teams.
• Drive team high performance through regular KPI discussions and review
• Deliver on First time right - KPI for all stock entering receiving at Longmeadow Distribution centre

Maintain Budget and Control Variances by:

• Manage temp and overtime cost for both teams.
• Preparing area of responsibility and participating in monthly stock takes.
• Ensuring effective application of stock rotation system (F.I.F.O.).
• Ensuring the implementation and compliance with standard operating procedures and systems and regular review and updates.
• Compilation of monthly, weekly and daily reports (KPI & Productivity).
• Management of staff resources, attendance through Kronos, annual leave and absenteeism
• Updating KPI’s/DOR/WOR/MOR boards and presenting productivity statistics as well as responding to questions related to information on the charts.
• Ensure compliance by doing internal audits as per schedule             

Manage Safety and Health  by:

• As a Ensuring that safety regulations and legislation are adhered to.
• Investigating  and reporting all accidents and incidents related to GRA and Inbound teams                                                 

Manage Talent and Succession  Plans by:

• Ensure Nestle and I results are executed on time and feedback provided to staff.
• Updating KPI’S/DOR/WOR boards and presenting/responding to questions related to information on the boards.
• Ensuring that Carrier claims are followed through until payment is made.
• Preparing area of responsibility and participating in monthly stock takes.
• Liaising with CCPA and CQA to get authorization for donation request form and communicate with an authorized donation company to collect
• Ensure compliance by doing internal audits as per schedule             
• Maintaining discipline and taking corrective action where necessary.
• Assist LEAN Value Stream Design by embracing and implementing a structured approach towards all the elements of NCE thereby ensuring that a continuous improvement culture is developed and sustained.                                                                                                                                                                                            

What will make you successful?                     

• Minimum 3 – 5 years’ experience in the Distribution environment
• Minimum required qualification is NQF 6/Production Diploma or equivalent.
• Relevant operational experience at business level in the following areas is beneficial:
• Formal Knowledge of distribution end to end process
• Stock control, SHE, Quality
• SAP proficiency