Graduate Opportunity - SCS Credit Coach at Intelligent Debt Management

Job Description

• Sanlam Credit Solutions is a division of Sanlam, a leading financial services group based in South Africa. Sanlam Credit Solutions specialises in providing credit products and solutions to individuals and businesses. 
• Sanlam Credit Management Coach is an individual who is designed to help individuals improve their credit management skills and achieve financial stability. 
• As a coach you will provide clients with personalized coaching sessions that cover topics such as budgeting, credit scores, and debt management.  
• Sanlam Credit Management Coach is available to anyone who wants to improve their financial knowledge and skills. The program is particularly useful for individuals who are struggling with debt, as the coaching sessions can help them develop strategies for paying off their debts and managing their finances more effectively.  

Key Responsibilities: 

• Providing support and recommendations to clients’ financial problems by acting as intermediary between Sanlam Life, Ooba Home Loans and DebtBusters through: 

Identifying solutions that clients need through assisting clients with:

• Improving their credit score 
• Loan applications 
• Credit card applications 
• Financial review 
• Budget review 
• Debt Consolidation 
• Insurance product offerings 
• Home loan assessments 
• Using the WebChat platform to engage and identify need for financial assistance 
• Assisting with client queries by quickly resolving queries via the WebChat platform, telephony and emails 

Transferring live calls to: 

• Financial Consultants of clients in need of Debt consolidation or debt relief 
• Sanlam of clients in need of Sanlam financial products 
• Sanlam of clients in need of Credit Facilities, such as Personal Loans and Credit Cards 
• Ooba Home Loans of clients in need of bond origination or further advance 
• Handling Proactive Outbound calls to encourage engagement with client 

Key Requirements: 

• Must be more than 6 months employed in current position  
• Must have no valid disciplinary issues on file 
• Knowledge on the National Credit Act and FAIS Act (highly beneficial) 
• Excellent knowledge of IDM Group products, processes and systems, particularly Debt Counselling and Insurance products 

Qualifications – Degree

Key Competencies:

• Principled and ethical behaviour that upholds IDM’s vision and values 
• Strong communication skills (Verbal and Written) 
• Strong time management skills. 
• High attention to detail and strong analytical skills 
• The ability to prioritise and handle multiple tasks at the same time. 
• Ability to quickly adopt new processes and procedures. 
• Target driven. 
• Able to work well in a team. 
• Willingness to work flexible hours