Group Pre-owned Leads Coordinator - Rola Trust Somerset West at Rola Motor Group

Job Advert Summary    

• We are looking for motivated automotive Group Pre-owned Leads Coordinator to join our team and drive success in our pre-owned vehicle operations. This role is critical in ensuring that every customer lead is handled efficiently, every interaction builds trust, and every opportunity is maximized.

What we offer:

• Basic salary
• Competitive incentive structure
• Provident fund 
• Medical aid

Minimum Requirements    

• Grade 12 or equivalent qualification
• Experience in automotive sales, customer service, or lead management (will be advantageous)
• Strong communication and relationship-building skills.
• Ability to work across multiple dealerships and teams.
• Proficiency in computer literacy
• Detail-oriented with a focus on efficiency and results.
• Administrative and record-keeping proficiency
• Able to work in a fast-paced and deadline-driven environment
• Fluent in English and Afrikaans
• Clear criminal record

Duties and Responsibilities    

• Leads Distribution: Rapidly acknowledge and allocate pre-owned leads to the right dealerships and sales consultants for immediate follow-up.
• Follow-Up Excellence: Track and monitor leads to guarantee timely responses and maximize conversion opportunities.
• Customer Experience: Engage with customers after interactions to gather feedback, build trust, and better understand evolving needs.
• Lead Matching: Cross-reference leads across branches to align inventory availability and ensure customers find the right vehicle.
• Win-Back Focus: Identify lost leads and proactively pursue opportunities to re-engage and close deals.
• Trade-Ins & Appraisals: Drive accurate appraisals and optimize trade-in opportunities to support sales growth.
• Performance Monitoring: Measure and report on lead handling efficiency, response times, and conversion rates to continuously improve results.

Deadline:20th February,2026