Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief sol...
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This specialist will assist with the management and maintenance of four main areas, namely: our lead management service (LMS), lead source and groupings, Outbound strategy and rollout, and model rollouts and monitoring. The above includes monitoring and adjusting dialling rules, monitoring quality of lead queues and maintaining user groups, moving teams to relevant campaigns, creating and labelling new campaigns, creating core visualisations, and collaborating with Data Scientists to deploy, monitor and report back on models. The above would require efficient collaboration with multiple stakeholders including IT, Dev, Projects, and senior management.
The role will entail:
Providing actionable insights that will drive growth
Independent management of LMS rules from a business expectation perspective
Ownership of lead dialling and prioritisation rules
Maintain and improve lead source management practices
Action changes on lead source visualisations and reports
Monitor and report on lead pool status and quality
Implement Outbound strategy and list activities
Develop monitoring for any models rolled out within the onboarding area
Presenting insights and performance history on a weekly/monthly basis
Conducting investigations and analysis for senior management
Ad hoc projects from Team Leaders
Desired Background:
1-2 years of experience in analytics
1-2 years of experience in SQL
Practical experience in problem solving and delivering insights
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