Growth Manager at FNB South Africa

Are you someone who can:

Key Responsibilities

Sales Growth and Distribution Leadership

• Leads and manages team of Channel Managers.
• Drives achievement of API and AUM targets at the national level.
• Responsible for tracking, influencing, and enhancing the entire sales activity value chain.

Translates business strategies into actionable growth plans, through:

• Clear Key Performance Indicators (KPIs)
• Measurable success criteria
• Identifies and converts cross-sell and upsell opportunities across investment and life insurance product lines.

Improves sales efficiency by:

• Analyzing activity patterns
• Optimizing productivity levers
• Implementing performance-enhancing initiatives
• Plans, executes, and measures regional business development campaigns.
• Ensures all associated risks are identified and effectively mitigated.

Service Culture and Advisor Experience

• Establishes a culture of service excellence, prioritising relationship building, innovation, and advisor empowerment.
• Focuses on deepening long-term, trust-based relationships with advisors to strengthen distribution channels and increase market share.
• Translates advisor needs into actionable service solutions aligned with organisational values, service standards, and customer journey frameworks.
• Ensures the technical accuracy and relevance of product knowledge, advice support, and solution design.
• Oversees the resolution of advisor and client escalations, ensuring timely and effective outcomes.
• Leverages insights gained from escalations to proactively drive service enhancements.
• Supports continuous improvement by collecting, analysing, and acting on advisor feedback to refine service and engagement models.

Portfolio Management and Business Development

• Manages internal client portfolios as a core responsibility.
• Generates and develops strategic leads to support business growth.
• Assists advisors in converting revenue-generating opportunities.
• Collaborates with product houses and business units to uncover new revenue streams and increase product penetration.
• Encourages the use of digital, self-service, and platform-based tools to improve advisor efficiency and reduce operational costs.

Risk, Governance, and Compliance

• Operational compliance is a critical responsibility, ensuring strict adherence to all legislative, regulatory, audit, and company policies relevant to the financial advice environment.
• Maintains up-to-date knowledge of applicable legislation, compliance standards, and industry best practices.
• Embeds governance and quality assurance standards across all Channel Manager and BDM activities.
• Participates in risk forums and contributes to proactive risk mitigation strategies.
• Conducts ongoing monitoring of business processes to ensure alignment with quality, governance, and customer journey requirements.

Process and Operational Excellence

• Responsible for aligning and implementing end-to-end processes that support efficient advisor journeys and eliminate friction points.
• Utilises technology, data insights, and platform innovation to streamline processes and improve operational efficiency.
• Regularly reviews and refines existing processes to reduce redundancy and maximise value creation.
• Leverages advisor feedback and performance reports to drive continuous improvement throughout the organisation.

Strategic Input and Execution

• Shapes the tactical direction of the distribution business by aligning operational plans with strategic growth objectives, ensuring cohesive execution across the network.
• Develops and implements initiatives aimed at improving sales, service standards, and the advisor experience to maintain the business’s competitiveness and responsiveness to market changes.
• Engages regularly with advisors and stakeholders to tailor product integration strategies and wealth solutions that address their specific needs.
• Supports the ongoing success of the distribution business through proactive adaptation and stakeholder collaboration.

People Leadership and Capability Development

• Leads and nurtures a team of Channel Managers, ensuring they effectively support BDMs in uplifting advisor performance.
• Identifies skills and competency gaps within the team, implementing targeted development programmes and providing on-the-job coaching.
• Requires all team members to create, execute, and review personal development plans.
• Supports talent management, succession planning, and career pathing in accordance with organisational and legislative requirements.
• Fosters an inclusive, collaborative, and high-performance culture that underpins transformation objectives.
• Champions teamwork, knowledge sharing, and diversity of thought across the distribution network.

Core Key Performance Indicators (KPIs)

• API Growth
• AUM Growth
• Advisor activity uplift and productivity
• Sales efficiency metrics
• Quality of advisor support and service experience
• Campaign performance and conversion rates
• Risk and governance adherence
• Employee engagement and team capability development
• Adoption of digital and platform tools

Qualifications

• Bachelor of Business Administration or equivalent degree.
• Investment and insurance experience is an advantage

End Date: March 10, 2026