• Posted: September 10, 2019
    Deadline: Not specified
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  • BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
    Read more about this company

    Hardware & Software Asset Administrator

    Core Description (Duties & Responsibilities)

    • Deliver against the Customer Specific Asset Management Processes and Procedures
    • To effectively manage the clients Hardware and Software Assets
    • Maintain Asset data on the related toolsets according to SLA’s
    • Provide Asset Reporting as per agreed schedules
    • Attend to customer queries and escalations
    • Assist with the population & maintenance of the Software database
    • Action on exception reporting and ensure corrective updates to the Asset databases
    • Assist in internal Software Database verification exercises and action on exceptions
    • Classifying of software and assist in identifying illegal or unlicensed Software through evaluation of the Software
    • Liaise with stakeholder to obtain specific Software
    • Populate and maintain Hardware and Software (contract, procurement and financial information)
    • Hardware Asset Management
    • Support the End-End Asset life-cycle IT Asset process through continuous updates to the status of the Hardware Assets as changes are affected
    • Assist with the population & maintenance of the Hardware database
    • Assist in internal Hardware Database verification exercises and action on exceptions
    • Assist in audit exercises to confirm asset database accuracy
    • Software Asset Management
    • Delivering on the defined Asset Management Life-cycle Strategy
    • Baseline the current Software Database and accuracy of the asset records
    • Monitor the 'master data sources' within the Software databases to ensure high asset data integrity
    • Identify License Compliance issues and report immediate exceptions

    General

    • Manage the in-scope Hardware and Software assets in the customer environment
    • Manage IT Asset Calls logged requiring updates of the Hardware and Software Asset Register
    • Provide daily/weekly/monthly reports as defined to the ITAM manager
    • Action on escalations and provide prompt feedback
    • Ensure data accuracy and integrity within the Asset database
    • Perform specific IMACDE and SAM activities ensuring data accuracy and integrity
    • Action on calls assigned and update the ITSM system
    • Attend to escalations and ensure all calls assigned are attended to
    • Perform data quality updates to ensure data integrity
    • Manage customer expectations through continuous feedback on the call status

     

     

     

     

     

     

    Method of Application

    Interested and qualified? Go to BCX on bcx.erecruit.co to apply
  • MYJOBMAG.CO.ZA
  • Send your application

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