HARP - Manager (Hyundai Parts Distribution Centre) at Motus Holdings Limited

Position Overview    
The HARP Manager is expected to formulate and position the Hyundai Approved Repairer Programme (HARP) resources  and functions in order to ensure alignment, implementation, profitability and long-term panel parts (Crash Parts) business growth.  Key focus is to grow HASA Panel Parts business and optimise processes across the HARP value chain.

Specific Role Responsibilities    
Database Management

• Responsible for HARP Database Management
• Ensure the Validity, Accuracy and Completeness of the Data
• Drive accurate capturing of panel transactions in DMS (input of critical fields)
• Drive MBR timeous data submission in BAMs
• Ownership of the HARP Processes and System

 Data Mining

• Using tools (i.e. Balance Scorecard and SWOT Analysis) to guide mining presentation of the data
• Present Insights (on a weekly and monthly basis), with robust action points, that can be correlated to either incremental revenue, cost savings or control environment enhancement.
• Value-added Analytics

Deriving Opportunities from Mined Data

• Establish KPI’s and the required reports to assess Panel management performance - to be reported Weekly (Financial and non-Financial)
• Control Environment improvement - monthly assessment and review
• Implement productivity and quality standards
• Scheduling expenditures, analysing variances and initiating corrective actions
• Fleet Vendors Analytics – use Analytics to identify potential Fleet partners and key customers and see through positioning of HARP value proposition
• Ensure panel parts supply rate objectives are met
• Maintain and sign off on all MBR approvals, cancellations and WIP

Deriving value from Stakeholders in the Value chain

• Focus on growing the Panel business through strategic unlocking of value from various stakeholders in the HARP value chain
• Intimately understand the HARP value chain and be agile (stay on top of panel market developments)
• Formulation of stakeholder SWOT analysis with keen action plans
• Formulate and sustain HARP Stakeholder engagement strategy
• Maintain a database of the key panel market stakeholders and decision makers. Build and maintain strategic relationships to unlock value
• Relationship building and alignment with Insurance companies. Regular interactions required
• Relationship building and alignment with Motor Body Repairers (with emphasis on key Groups)
• Relationship building and alignment with Motor Body Repairer Associations
• Relationship building and alignment with Assessors
• Relationship building and alignment with other OEMs
• Drive, plan and execute periodic HARP campaigns and forums - targeting key decision makers i.e. Assessor golf day; MBR forums etc
• Communicate and liaise with clients, relevant stakeholders and other internal departments to facilitate information dissemination, flow, customer satisfaction and feedback.

Financial Management, Compliance and Reporting

• Meets financial objectives by forecasting requirements quarterly & preparing an annual budget
• Preparing weekly management meeting decks and packs before Insurance meetings etc
• Prepare monthly HARP Analytical file and reports
• Drive strategic imperatives as directed by the GMs and Directors operationally
• Timely computations and settlement of monetary obligation in line with stakeholder SLAs (i.e Insurer rebates)
• Ensure that HARP Stakeholders SLAs requirements are met
• Document and maintain all HARP SOPs
• Adhoc tasks as and when required

Qualifications and Experience    
Minimum Requirements

• Postgraduate Commerce qualification (or other relevant qualifications)
• Min 7 years working experience – min 2 years in an operational role (experience within Automotive and/or Insurance sector will be an added advantage).
• Operational and Commercial orientated
• MS Office proficiency (Excel, Word, PowerPoint etc)
• Systems proficiency (DMS, Autoline Drive; Automate an added advantage).
• Data mining & analytics are a major component of this role - keen attention to detail
• Strong and confident negotiator with the ability to negotiate at all levels.
• Highly effective team leader
• Travelling required 

Skills and Personal Attributes    

• Self-motivated and able to work well under pressure.
• Strong problem-solving skills
• Inclusive leadership style
• Highly analytical
• Ability to work independently
• Resilient, optimistic and positive minded
• Results and deadline driven
• Strategic and logical thinker
• Systems-orientated
• Sensitivity - Operational
• Self-starter