Head: Client Insights - Emerging Markets at Capitec Bank

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• We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.
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• Purpose Statement
  • To lead and manage the Client Insights Department in:
  • providing client insights that inform the Emerging Markets’ strategy to support, enable and deliver the organisational strategy
  • designing, deriving and building client insights, predictive models and algorithms to optimise client experience and business portfolio performance
  • To integrate and enable client insights to be the core input into business decision making, including prioritisation and client experience impact

Experience

Minimum:

Proven Experience In

• 8+ years of experience in managing a team and function to build, develop and deliver Client Insights services in an agile and high performing environment, including:
• Business relationship management, especially at a senior/executive level
• Influencing and changing internal culture in respect of Client Insights
• Conceptualising and developing innovations and data opportunities and initiatives
• Building machine learning models
• Business analysis and requirements gathering
• Experience in developing and deploying machine learning models into production
• Working in remote environments, e.g. Docker, Linux
• Working in cloud environments, preference for AWS
• At least 5 years’ proven technical experience in;
• Project and task planning and execution at a large scale within a complex and dynamic environment
• Proven experience within one or more of the Client Insights and Data Management portfolios
• Management experience in a team of technical experts
• Proven track record of delivering on complex Client Insights projects
• Proven track record of business relationship management, especially at a senior/executive level

Ideal

• Experience preferably gained in a financial environment
• Practical experience in applying Agile way of working methodologies within Client Insights
• Proven experience of using influence and relationships to drive and achieve objectives.
• Experience of successfully leading, planning and managing Client Insights initiatives across a large organisation

Qualifications (Minimum)

• A relevant tertiary qualification in Statistics or Mathematics
• Qualifications (Ideal Or Preferred)
• Honours Degree in Statistics or Mathematics

Knowledge

Minimum

• Broad business acumen, in-depth understanding of complex and large organisations; understanding of the full range of business functions and their integration
• Business application of data and analytics at a strategic and tactical level.
• Understanding of organisational cultures and how to impact and influence same.
• How to use consulting and stakeholder relationships, together with change concepts and communication to build an understanding and acceptance of Client Insights as a fundamental business tool.
• Understanding of how complex organisations work.
• Leadership or management experience in a team-oriented workplace
• Building and managing effective stakeholder relationships
• Knowledge of data and analytics within the banking or finance industry
• Interlocking and integrating goals, roles, processes, values, communications practices, attitudes and assumptions in relation to organisational culture.
• Underlying theory and application of machine learning models, must be able to understand underlying principles and theory and be able to teach others.
• Best practices for Client Insights
• Ethical AI design principles
• Familiar with machine learning applications, solution design and integration to production systems
• Client Insights Life Cycle
• Data Product Life Cycle
• Agile principles and methodology
• Understanding of end-to-end D&A environments, including Client Insights & Management, Data Warehouse, Business Intelligence and Client Insights
• Client Insights practices, business and technology issues related to management of enterprise information assets and approaches related to data protection
• Agile principles and methodology
• Understanding of end-to-end Client Insights and machine learning environments.

Ideal

• In depth understanding of Machine learning and AI
• Marketing, selling and training Client Insights inside an organisation.
• Industry leading Client Insights and management practices
• Data visualisation of Client Insights and management KPIs
• Information systems and information system architecture
• Workflow and process re-engineering
• TOGAF (Data Security and Access Management)
• Knowledge of Cloud and on-premises data solutions (AWS preferred)
• ISF Framework (Data Security and Access Management

Skills

• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Numerical Reasoning skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record
• Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.