As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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The Head Concierge has the sole responsibility for establishing and ensuring a ‘World Class Client Experience
You will ensure that the highest standards of quality and service are maintained within the hotel
You will manage a subordinate who will form part of your Concierge Team and will ensure that the correct standard and performance is executed at all times
Make dining and other reservations for patrons, and obtain tickets for events
Provide information about local features such as shopping, dining, nightlife, and recreational destinations
Make travel arrangements for sightseeing and other tours
Receive, store, and deliver luggage and mail (if and when required)
Perform office duties on a temporary basis when needed
Pick up and deliver items, or run errands for guests
Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services
Arrange for the replacement of items lost by travelers
Ensure you are proficient in all front office duties – specifically check-in, check-out and payment procedures
Minimum Requirements:
Matric
Hospitality Qualification or Similar
2 – 3 Years Head Concierge experience
Knowledge of attractions, activities and the in the area as a whole
Hands on Problem Solving approach and the ability to remain calm under pressure
Experience with PMS systems (Protel advantageous)
Customer service driven with outstanding communication and active listening skills
Friendly, courteous and service-orientated
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills
Marketing skills, especially Social Media beneficial
Gmail
Yahoomail