Head Concierge at The Capital Hotels, Apartments & Resorts

Description

• The Head Concierge has the sole responsibility for establishing and ensuring a ‘World Class Client Experience
• You will ensure that the highest standards of quality and service are maintained within the hotel
• You will manage a subordinate who will form part of your Concierge Team and will ensure that the correct standard and performance is executed at all times
• Make dining and other reservations for patrons, and obtain tickets for events
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations
• Make travel arrangements for sightseeing and other tours
• Receive, store, and deliver luggage and mail (if and when required)
• Perform office duties on a temporary basis when needed
• Pick up and deliver items, or run errands for guests
• Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services
• Arrange for the replacement of items lost by travelers
• Ensure you are proficient in all front office duties – specifically check-in, check-out and payment procedures

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 2 – 3 Years Head Concierge experience
• Knowledge of attractions, activities and the in the area as a whole
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Experience with PMS systems (Protel advantageous)
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills
• Marketing skills, especially Social Media beneficial