Head, Fraud Risk Management Detection, Prevention and Investigations at Standard Bank Group

JOB DESCRIPTION

To lead the capabilities of Detection, Prevention and Investigations, and to develop and implement a first line of defence response to Fraud across all products and platforms that creates a consistent client experience whilst minimizing external fraud and reducing client friction across all channels.

QUALIFICATIONS

Minimum Qualifications : 

• Post Graduate Degree Finance and Accounting
• Post Graduate Degree Risk Management

Experience Required:

• 3-4 years
• Experience in managing fraud and customer experience as it relates to fraud for multiple of retail banking products, payments, and platforms with specific experience in external fraud types such as application fraud, impersonation fraud, card fraud, payments fraud, cybercrime, and digital fraud. An understanding of the fraud systems to query or identify system issues, the data feeds and data management that will affect how Fraud Risk Management receives, interprets, and reports on fraud data Transactional Products & Services Client Solutions (TPS) 3-4 years Business knowledge or retail banking products such as Transactional, Card, Home loans, VAF, Insurance etc., the   payments eco-system and banking digital platforms
• Total number of years’ experience: 5 years

ADDITIONAL INFORMATION

Behavioural Competencies:

• Team Working 
• Directing People 
• Valuing individuals
• Developing Strategies
• Generating Ideas  

Technical Competencies:

• Strategy planning and reporting 
• Strategy Definition 
• Knowledge Management
• Fraud Detection and Management 
• Risk Management