Head, HOC Claims - GP, Roodepoort, 4 Ellis Street at Standard Bank Group

Job Description

• To supervise and drive the management of the call centre-based claims area nationally, and to verify that the set key deliverables, such as cost containment and customer service levels, are met. To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations, by keeping customers informed and timeously settling claims, whilst applying risk management principles.

Qualifications

Type of Qualification: A relevant qualification 
Experience Required

• 10 years' experience in Short Term Insurance and non motor claims, with 5 years' managerial experience in Short Term Insurance.

Additional Information

Behavioural Competencies:

• Directing People
• Documenting Facts
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Thinking Positively

Technical Competencies:

• Business Adminstration skills
• Process Analysis and Redesign 
• Financial Acumen
• Claims knowledge and Management
• Change Management
• Root cause analysis
• Current and Emerging Capability Development