Head: ICT Solutions and STO - Midrand at Development Bank of Southern Africa (DBSA)

Key Responsibilities

1. Strategic Technology Officer

• Create alignment between the business strategy and the ICT strategy to enable delivery of service and relevance of the service delivered. 
• Act as the single point of accountability for ICT to the business unit/s – align ICT to the business requirements and act as a trusted advisor to the business.
• Deliver ICT service to business by providing technology guidance in-line with the DBSA Group ICT architecture framework, strategy and roadmaps.
• Build out a technology road map and architecture for the bank and cascade it to the business unit/s.
• Participate and contribute to the business planning process for the business unit/s, clearly identifying the impacts of business strategic requirements on technology and vice versa. 
• Follow through on feedback from business units and implement process improvements accordingly within the broader ICT function.
• Develop and implement a dashboard (leverage of the Group ICT existing templates) to track on a monthly basis the ICT performance against:
• Strategic alignment with the business
• Delivery across projects
• SLA for services and technology support

2.     Project Management (Please refer to the job profile)

• Ensure that all business requirements/needs, now and future are documented and taken into account in the ICT planning process.
• Together with the assigned Project Manager/s, be the single point of accountability for all project delivery to the business unit/s you are accountable to. 
• Ensure that no unsanctioned projects, ad-hoc projects and projects without budget are initiated.
• Ensure that all delivery is managed through the project life cycle, from strategic alignment, business case, requirements gathering, right through to testing, implementing an operationalization and that any deviations, change requests, risks or issues are escalated appropriately.
• Attend Change Advisory Board (CAB) together with the business unit owner as appropriate to ensure that all change control requirements are met.
• Ensure that the business unit/s that you are accountable to are effectively supported by the technology team.

3. Strategic Functions (Please refer to the job profile)

• Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
• Communicate ICT Plans, policies and technology trends throughout the organisation and to project sponsors.

4. Technical functions (Please refer to the job profile)

• Deploy, install, configure and maintain PC's/laptops, software,  phones,  printers  and  associates  peripherals using established deployment technologies.
• Oversee the compilation and configuration management of technical documentation.

5. Financial Management (Please refer to the job profile)

• Review and advise on budget per project, service and contract.
• Track and report team hours and expenses on a weekly basis.
• Responsible for monitoring managing project budget.

6. People Management (Please refer to the job profile)

• Provide direction and management to the direct reports to enable the execution the strategy and manage their portfolios effectively.
• Attract, retain, and develop top-calibre talent. Develop and maintain sufficient depth in all critical functions, minimizing "key-man" risk.
• Optimise skills usage within the unit.
• Proactively support the bank's diversity strategies and initiatives.
• Contribute to building synergies and cooperation across functions in the DBSA.
• Promote DBSA values and a culture of High Performance within the Unit.

Key Measures/KPIs

1. Ability to lead the ICT Solutions function efficiently and effectively.
2. Quality of ICT Solutions & Services provided.
3. Efficiency of ICT Systems.
4. Quality of ICT service delivered to clients
5. Management of performance outputs of staff using the performance management system and taking corrective action promptly and effectively.
6. Management of Client Relationships and key Stakeholders.
7. Management of Budget including operational expenses.
8. Quality of ICT Contracts in place including cost efficiencies

Minimum Requirements:

• A post graduate degree in ICT, Commerce or Engineering
• Preferably a Project Management qualification (PMBOK or Prince or Similar)
• Preferably Financial service sector experience
• Extensive knowledge and capability experience of SAP and System Development Life Cycle
• Understanding of System Development Life Cycle (SDLC) methodologies
• A minimum of 5-7 years’ experience in an ICT Management position as well as the ability to manage a team of ICT Professionals, Project Managers and Specialists
• Minimum of 3 – 5 years in managing medium to large sized projects in an ICT environment
• Demonstrated exposure to formulation and implementation of ICT Strategy
• Understands Internet, Intranet, Extranet and client/server architectures